Technical Glitch Affects Marks & Spencer’s Digital Services
Customers of the renowned retailer Marks & Spencer experienced an unexpected interruption in service when a technical snag affected the company’s online shopping platforms. The snag, attributed to a hiccup in third party services, left shoppers unable to complete their digital purchases.
Those attempting to access the Marks & Spencer website during the outage were met with a courteous notice: “Please bear with us. Sorry you can’t shop with us right now,” it read, assuring visitors that efforts were underway to resolve the issue posthaste. “We’re working hard to be back online as soon as possible.”
In addition to the website, the M&S mobile application was reported by patrons to be out of commission. The inconvenience was acknowledged by a spokesperson for Marks & Spencer, who stated, “A third party service provider is experiencing a technical issue which is temporarily affecting access to our website and app.” The spokesperson extended apologies for the disruption and reassured customers that services would resume shortly. The source clarified that the day’s events were not the result of any malicious cyber activities.
By 6pm on Saturday, normal service had been reinstated, much to the relief of the customer base. Prior to the resolution, Marks & Spencer had taken to the social media platform, X, formerly known as Twitter, to respond to an inquiry from a concerned shopper, confirming their awareness of the technical difficulties and their dedication to addressing them.
This event places Marks & Spencer among a series of grocers who have recently grappled with digital challenges. Just last month, Sainsbury’s had to confront the fallout of a technical glitch that saw online orders undelivered. The supermarket attributed the issue to a “technical issue” which had a noticeable impact on its online grocery operations.
The digital hiccup for Marks & Spencer arose just as the company is on the cusp of reporting what is anticipated to be a significant increase in annual profits, following a period of strategic overhaul that has seen a boost in sales across its food and clothing departments. This turnaround is the result of comprehensive restructuring which included cost efficiency measures and the closure of certain physical stores.
