Qualcomm and Microsoft are enhancing the Windows-on-Arm ecosystem, highlighted during the Microsoft Build event in May 2024. The Surface brand laptops with Qualcomm's Snapdragon X Elite processors received positive feedback for performance and battery life. However, the Microsoft Surface Laptop (7th Edition) has been flagged by Amazon as a "frequently returned item," prompting buyers to check reviews. Customer feedback indicates that app compatibility issues are a primary reason for the returns. Intel's interim Co-CEO suggested that devices with Snapdragon chips are returned at higher rates due to unmet functionality expectations. Despite this, the market for Windows-on-Arm systems remains strong, with major manufacturers adopting Qualcomm's Snapdragon processors. Other Snapdragon-powered devices, like the Microsoft Surface Pro 11, have not faced similar return warnings. The Surface Laptop may have higher return rates due to its popularity and specific shortcomings noted in reviews, such as display quality and keyboard comfort. Microsoft also offers Intel versions of the Surface Laptop and Surface Pro, which may confuse consumers. Qualcomm and Microsoft are working with developers to improve software support for Windows-on-Arm, with notable applications like DaVinci Resolve and Adobe Photoshop now available. Challenges remain, including Qualcomm's discontinuation of its Snapdragon Developer Kit for Windows and limited native support for some applications. Users with specialized needs may prefer traditional x86 Windows versions. Qualcomm plans to unveil its second generation of Snapdragon X processors in late 2025.