blue screen errors Archives

Winsage

April 26, 2025

Windows 11 KB5055627 update released with 30 new changes, fixes

Microsoft has released the KB5055627 preview cumulative update for Windows 11 24H2, which introduces new features and bug fixes. This update is part of optional non-security preview updates and does not include security updates. Users can install it via Settings under Windows Update or download it directly from the Microsoft Update Catalog. The update elevates Windows 11 24H2 systems to build 26100.3915 and includes features such as Recall (preview), Click to Do (preview), improved Windows Search, Narrator enhancements, Phone Link, interactive Widgets, curated views in File Explorer, updated Settings for app recommendations, and Windows Studio Effects. It also addresses bugs related to blue screen errors, DHCP Client connectivity issues, Windows Hello functionality, and provides estimated offline times for updates. Notable issues include potential installation blocks for Citrix components and download issues for Roblox players on Windows Arm devices, with workarounds available.

Winsage

April 23, 2025

Microsoft fixes Windows Server 2025 blue screen, install issues

Microsoft has addressed issues affecting Windows Server 2025 for systems with more than 256 logical processors, which could lead to installation failures, slow start-up times, and blue screen errors. These problems have been resolved through updates since the KB5046617 cumulative update released in November. IT administrators are advised to install the latest security updates, which include essential fixes. A temporary workaround involves limiting the number of logical processors to 256 or fewer by adjusting settings in the UEFI Setup. Additionally, Microsoft warned of potential accessibility issues with Windows Server 2025 domain controllers post-restart and reported login difficulties with Windows Hello after the April 2025 updates. A bug causing authentication issues with Credential Guard has been fixed, and a new safeguard hold for Windows 11 24H2 has been introduced due to compatibility problems with the SenseShield Technology's sprotect.sys driver.

Winsage

April 23, 2025

Microsoft fixes Remote Desktop freezes caused by Windows updates

Microsoft has resolved an issue causing Remote Desktop sessions to freeze on Windows Server 2025 and Windows 11 24H2 devices. The initial fix was provided on February 25 with the KB5052093 optional update for Windows 11, followed by the KB5055523 Patch Tuesday cumulative update for Windows Server on April 8. Users of Windows Server 2025 who installed the February 2025 Security update (KB5051987) experienced freezing issues that rendered mouse and keyboard inputs unresponsive. Microsoft recommended installing the latest updates for improvements and resolutions. Additionally, Microsoft implemented a Known Issue Rollback (KIR) to address Remote Desktop and RDS connection problems stemming from Windows 11 24H2 updates since January 2025, which caused UDP connection interruptions to RDS hosts on Windows Server 2016. A permanent solution has been included in the recent cumulative updates. Microsoft also fixed a bug causing blue screen errors and installation issues on Windows Server 2025 systems with over 256 logical processors, included in updates since the KB5046617 cumulative update. However, users were warned of potential login issues with Windows Hello after the April 2025 security updates and that some Windows Server 2025 domain controllers may become unreachable after a restart.

Winsage

April 18, 2025

Data Doctors: What’s behind Windows blue screen errors

The blue screen of death (BSOD) indicates a critical system issue in Windows. Common causes include: - Faulty or outdated drivers, often related to hardware changes. - Hardware problems, such as failures in RAM, hard drives, or motherboards. - Overheating due to dust, poor ventilation, or malfunctioning fans. - Corrupt system files from improper shutdowns, power surges, or software bugs. - Software conflicts, particularly with incompatible applications. - Issues from problematic Windows updates. - Viruses or malware that corrupt system files or disrupt functionality. - BIOS or firmware issues that introduce instability. - Defective external devices like USB sticks or hard drives. Resolving BSOD issues requires a systematic approach and understanding of error codes.

Winsage

April 9, 2025

Microsoft resets ‘days since last Windows 11 problem’ to 0

Microsoft has implemented a compatibility hold for Windows 11 24H2 affecting devices using the sprotect.sys driver from SenseShield Technology, which is crucial for encryption protection in enterprise security software. This hold impacts all versions of the sprotect.sys driver, specifically versions 1.0.2.372 and 1.0.3.48903, causing potential disruptions such as unresponsiveness and black or blue screen errors. Users are advised not to force the Windows 11 24H2 update until the issue is resolved, and Microsoft is collaborating with SenseShield to investigate the problem. Additionally, Microsoft has previously issued holds for other issues related to Dirac Audio enhancement technology and AutoCAD 2022, raising concerns about the compatibility and stability of Windows 11 compared to Windows 10.

Winsage

April 7, 2025

Microsoft blocks latest Windows 11 24H2 update due to driver crashes

Microsoft is addressing complications from the Windows 11 24H2 update caused by an incompatible driver, sprotect.sys, developed by SenseShield Technology. This driver, used for encryption protection, has led to significant issues, including blue screen errors and black screen crashes. The problematic driver versions are 1.0.2.372 and 1.0.3.48903. Microsoft has implemented an update block (ID number 56318982) to prevent affected systems from receiving the Windows 11 24H2 update. They are collaborating with SenseShield Technology to resolve these issues and restore update eligibility for users.

Winsage

March 3, 2025

A Windows 11 update has tanked performance on some Intel CPUs — Here’s what it means for you

Windows 11 version 24H2 has performance and compatibility issues, particularly affecting Intel 11th Gen processors due to a flaw in the Intel Smart Sound Technology driver, causing blue screen errors. Gaming performance concerns have also been noted but appear to have been addressed. Ubisoft titles like Star Wars Outlaws, Avatar: Frontiers of Pandora, and Assassin's Creed: Valhalla experienced unresponsiveness, which has been resolved. A new bug affects users with the Intel Core Ultra 9 285K CPU, causing startup errors linked to a recent CPU or microcode update. Affected users report performance throttling when applications are minimized or out of focus, with significant drops in performance during benchmark tests. This issue seems limited to certain Intel CPUs, as other models like the AMD Ryzen 9 9950X and Intel Core i9 12900K are not affected. Users with Intel's Lunar or Arrow Lake CPUs may be vulnerable, and it is recommended to report issues via the Microsoft Feedback Hub.

Winsage

February 27, 2025

Understanding Windows kernel structure and why it matters

The kernel is the core component of the Windows operating system, residing in protected memory and managing interactions between the OS and hardware. It schedules processes, manages system resources like memory and storage, and orchestrates device access. A significant incident in July 2024 involved a bug introduced by CrowdStrike's cybersecurity device driver, which operated in kernel mode and caused failures in up to 8.5 million Windows PCs, rendering them unusable. The Windows kernel is structured using Intel's ring model, with the kernel in ring 0 having unrestricted access to system resources, while user applications reside in ring 3. The kernel performs three main roles: providing interfaces for user interaction, launching and managing applications, and overseeing hardware devices. It engages in various functions, including loading OS components, organizing processes, scheduling applications, managing memory, and overseeing I/O devices. The kernel meticulously organizes and schedules processes, executing them in brief time slices. To address kernel-related issues, Microsoft introduced the Quick Machine Recovery tool as part of its Windows Resiliency Initiative, aimed at helping IT administrators resolve OS problems more efficiently.

Winsage

November 30, 2024

9 Windows utilities every power user should know about

Windows 11 includes various tools for system management, catering to both novice and advanced users. 1. Task Manager: Allows users to manage applications, monitor CPU, RAM, and disk usage, manage startup applications, and create memory dump files for troubleshooting. 2. Device Manager: Helps resolve hardware issues by identifying malfunctioning components, rolling back problematic drivers, and manually installing drivers. 3. Resource Monitor: Provides detailed graphs of CPU, disk, and memory usage, along with specific process details for diagnosing performance issues. 4. System Configuration: Useful for booting into Safe Mode for diagnostics and troubleshooting driver-related issues. 5. Task Scheduler: Automates tasks based on triggers, allowing users to launch programs simultaneously and set up recurring tasks. 6. Windows Terminal: A powerful interface for power users that provides access to system maintenance tools and allows application installation and user account management. 7. Registry Editor: Enables advanced users to modify system settings that are otherwise inaccessible, with caution advised due to potential system instability. 8. Event Viewer: Monitors system events, logs blue screen errors (BSODs), and provides critical information for diagnosing system failures. 9. Disk Management: Oversees connected drives and manages partitions, allowing users to create, delete, format volumes, and attach virtual hard drives.

Winsage

November 17, 2024

Windows 11 Blue Screen with QR Code

When encountering the Blue Screen of Death (BSOD) in Windows 11, users will see a QR code in the bottom-left corner of the screen. This QR code is intended to help users access troubleshooting resources online, although it often directs them to a general Microsoft support site. To address a BSOD, users can scan the QR code, run the Blue Screen Troubleshooter via the Get Help app, utilize built-in Windows troubleshooting tools, update device drivers, perform a system restore, or reset/reinstall Windows 11. Specific steps include scanning the QR code with a smartphone, searching for troubleshooting options in the Get Help app, using tools like Memory Diagnostic and CHKDSK, updating various drivers, and accessing System Restore through the Windows Recovery Environment if necessary. If all else fails, users can reset or reinstall Windows while choosing to keep personal files.