blue screen errors Archives

Winsage

June 9, 2026

Microsoft is usually blamed for every PC bug, but Dell and HP’s latest Windows 11 BSOD reboot fiascos are all on them.

Dell users reported issues with Dell SupportAssist causing system crashes, blue screens, and reboot loops on Windows 11. Dell stated the problems were not due to Microsoft's operating system and initially recommended uninstalling the software. An expert suggested disabling the service as an alternative. Dell later confirmed that Remediation Dell SupportAssist (version 5.5.16.0) and Alienware SupportAssist can trigger blue screen errors and reboot loops on Windows 11. HP also faced issues with a BIOS bug causing high-end Windows 11 PCs to get stuck in a BitLocker recovery loop, advising users to disable automatic updates while they worked on a fix.

Winsage

June 9, 2026

Dell, HP PCs ran into endless reboot, BitLocker recovery loops but Windows 11 isn’t to blame

Dell confirmed that a bug in version 5.5.16.0 of its SupportAssist Remediation software is causing blue screen errors and system restarts. The issue is linked to the SupportAssist Remediation service, which operates independently from the main SupportAssist application. Dell has released an updated version, 5.5.16.1, to fix the problem. Affected users should check for version 5.5.16.0 in the Installed Apps section of Windows Settings and update their SupportAssist OS Recovery Tools. Users are advised to back up data and keep their systems powered during the update process. HP is facing issues related to Windows Secure Boot updates, causing boot problems and BitLocker recovery loops on affected devices. This occurs when new UEFI Secure Boot CA 2023 certificates fail to apply correctly. HP recommends updating to the latest BIOS version and configuring Secure Boot certificates before installing Windows 11 Patch Tuesday updates. For systems already experiencing issues, BIOS configuration changes may be necessary.

Winsage

December 4, 2025

Microsoft finds an unlikely ally — Linux developer defends Windows against BSoD jokes

Windows has traditionally held a dominant market share in operating systems, but Linux is gaining traction, particularly after Microsoft ended support for Windows 10 on October 14, 2025. Zorin OS, a Linux distribution, attracted around 780,000 former Windows users within a month of this announcement. Bazzite delivered a petabyte of ISO files in one month, indicating a growing interest among Windows 10 users in alternatives to Windows 11. Linus Torvalds highlighted that many blue screen errors in Windows are linked to hardware issues rather than software bugs and recommended using Error-Correcting Code (ECC) memory for better stability. Microsoft has changed its error reporting from the blue screen of death to a black screen to enhance security and prevent destabilizing updates. There are three types of Blue Screen of Death errors: the Windows 3.1 Ctrl+Alt+Del screen, the Windows 95 kernel error, and the Windows NT kernel error.

Winsage

September 24, 2025

It took a year, but Microsoft finally squashed this major Windows 11 24H2 bug

Microsoft released a patch on September 18, 2025, for Windows 11 24H2 that resolves a significant glitch preventing users from utilizing facial recognition through the integrated camera. This issue had been reported nearly a year prior and had blocked affected devices from receiving the Windows 11 24H2 update. With the fix, eligible devices can now install the update via the Windows Update channel, although it may take up to 48 hours for the update to become available. Microsoft is also addressing three remaining issues in Windows 11 24H2: problems with certain Digital TV and Blu-Ray/DVD applications, a blue or black screen error linked to the sprotect.sys driver, and incompatibility with Intel Smart Sound Technology drivers. Meanwhile, Windows 11 25H2 is set to launch in October 2025, with a smaller installation package and a similar update process to previous versions.

Winsage

July 19, 2025

Microsoft Issues Rare Apology For A Windows Update Mistake

Microsoft's Windows 11 24H2 update has encountered multiple issues, including a persistent Windows Firewall error (Event 2042) that worsened after the July 2025 update. The company issued an apology for the confusion, clarifying that the error is a logging anomaly with no security risk. Users have also reported problems with the Microsoft Changjie Input Method, Azure Virtual Desktop app failures, camera application unresponsiveness, wallpaper customization issues, blue screen errors related to Easy Anti-Cheat, and audio loss with Dirac Audio. Microsoft is working on resolutions for these problems in future updates.

Winsage

May 12, 2025

Microsoft Releases Detailed Guide to Fix Windows Blue Screen Errors

Microsoft has released an official guide to address the Blue Screen of Death (BSOD) issues in Windows 11 and Windows 10, updated on May 11, 2025, following a significant global outage in July 2024 caused by a problematic CrowdStrike update. The guide categorizes troubleshooting into basic and advanced steps, highlighting common error codes like PAGEFAULTINNONPAGEDAREA (0x00000050). Approximately 75% of stop errors are attributed to faulty drivers, making driver verification essential. Basic troubleshooting includes removing recently added hardware, booting into Safe Mode, checking Device Manager for problematic components, ensuring 10-15% free disk space, installing the latest Windows Updates, and using System Restore. Advanced troubleshooting involves using Event Viewer, running Windows Memory Diagnostics, and analyzing memory dumps with WinDbg. The guide emphasizes the resource-intensive nature of Driver Verifier and suggests testing suspicious drivers in smaller groups. It also includes hardware-specific troubleshooting tips, such as checking for overheating components and performing disk diagnostics with the “chkdsk” command.

Winsage

May 9, 2025

Struggling with the latest Windows 11 update? You aren’t alone

Many users are experiencing issues with Windows 11 following a recent update, including sluggish performance, Wi-Fi connectivity problems, and blue screen errors. To troubleshoot, users should first ensure their PC meets the minimum system requirements for Windows 11, which include: - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor or SoC. - RAM: At least 4 GB. - Storage: 64 GB or more of available storage. - Firmware: UEFI firmware with Secure Boot capability. - TPM: Trusted Platform Module (TPM) version 2.0 must be enabled. - Graphics Card: Compatible with DirectX 12 or later and have a WDDM 2.0 driver. - Display: High definition (720p) display, at least 9 inches diagonally, with 8 bits per color channel. - Internet and Microsoft account: Required for initial setup of Windows 11 Home and for updates and some features on all editions. To resolve issues, users can: 1. Uninstall the latest update via Settings > Update & Security > Windows Update > View update history > Uninstall updates. 2. Run the Windows Update Troubleshooter found in Settings > System > Troubleshoot > Other troubleshooters. 3. Check for driver updates in Device Manager by looking for devices with a yellow exclamation mark. 4. Perform a System Restore through Control Panel > Open System Restore. 5. Use Microsoft's built-in repair tool "Fix problems using Windows Update" found in Settings > System > Recovery. 6. Check for known issues acknowledged by Microsoft. 7. Access advanced startup options by holding down the Shift key while clicking Restart to use Startup Repair or Command Prompt. 8. Reset the PC from the advanced recovery menu, which can reinstall Windows while preserving files or perform a clean reset. Users should back up important files before proceeding with significant troubleshooting steps.

Winsage

April 26, 2025

Windows 11 KB5055627 update released with 30 new changes, fixes

Microsoft has released the KB5055627 preview cumulative update for Windows 11 24H2, which introduces new features and bug fixes. This update is part of optional non-security preview updates and does not include security updates. Users can install it via Settings under Windows Update or download it directly from the Microsoft Update Catalog. The update elevates Windows 11 24H2 systems to build 26100.3915 and includes features such as Recall (preview), Click to Do (preview), improved Windows Search, Narrator enhancements, Phone Link, interactive Widgets, curated views in File Explorer, updated Settings for app recommendations, and Windows Studio Effects. It also addresses bugs related to blue screen errors, DHCP Client connectivity issues, Windows Hello functionality, and provides estimated offline times for updates. Notable issues include potential installation blocks for Citrix components and download issues for Roblox players on Windows Arm devices, with workarounds available.

Winsage

April 23, 2025

Microsoft fixes Windows Server 2025 blue screen, install issues

Microsoft has addressed issues affecting Windows Server 2025 for systems with more than 256 logical processors, which could lead to installation failures, slow start-up times, and blue screen errors. These problems have been resolved through updates since the KB5046617 cumulative update released in November. IT administrators are advised to install the latest security updates, which include essential fixes. A temporary workaround involves limiting the number of logical processors to 256 or fewer by adjusting settings in the UEFI Setup. Additionally, Microsoft warned of potential accessibility issues with Windows Server 2025 domain controllers post-restart and reported login difficulties with Windows Hello after the April 2025 updates. A bug causing authentication issues with Credential Guard has been fixed, and a new safeguard hold for Windows 11 24H2 has been introduced due to compatibility problems with the SenseShield Technology's sprotect.sys driver.

Winsage

April 23, 2025

Microsoft fixes Remote Desktop freezes caused by Windows updates

Microsoft has resolved an issue causing Remote Desktop sessions to freeze on Windows Server 2025 and Windows 11 24H2 devices. The initial fix was provided on February 25 with the KB5052093 optional update for Windows 11, followed by the KB5055523 Patch Tuesday cumulative update for Windows Server on April 8. Users of Windows Server 2025 who installed the February 2025 Security update (KB5051987) experienced freezing issues that rendered mouse and keyboard inputs unresponsive. Microsoft recommended installing the latest updates for improvements and resolutions. Additionally, Microsoft implemented a Known Issue Rollback (KIR) to address Remote Desktop and RDS connection problems stemming from Windows 11 24H2 updates since January 2025, which caused UDP connection interruptions to RDS hosts on Windows Server 2016. A permanent solution has been included in the recent cumulative updates. Microsoft also fixed a bug causing blue screen errors and installation issues on Windows Server 2025 systems with over 256 logical processors, included in updates since the KB5046617 cumulative update. However, users were warned of potential login issues with Windows Hello after the April 2025 security updates and that some Windows Server 2025 domain controllers may become unreachable after a restart.