blue screen Archives

Winsage

June 12, 2026

Windows bowls a BSOD at sports fans

Worcestershire County Cricket Club experienced a Blue Screen of Death (BSOD) on its screens, which are typically used to relay messages to spectators. The BSOD was caused by a DRIVERPOWERSTATE_FAILURE, likely due to a hardware issue or a malfunctioning driver. This incident has drawn attention from system administrators and has been noted by a reader named Rhodri Howell.

Winsage

June 9, 2026

Microsoft is usually blamed for every PC bug, but Dell and HP’s latest Windows 11 BSOD reboot fiascos are all on them.

Dell users reported issues with Dell SupportAssist causing system crashes, blue screens, and reboot loops on Windows 11. Dell stated the problems were not due to Microsoft's operating system and initially recommended uninstalling the software. An expert suggested disabling the service as an alternative. Dell later confirmed that Remediation Dell SupportAssist (version 5.5.16.0) and Alienware SupportAssist can trigger blue screen errors and reboot loops on Windows 11. HP also faced issues with a BIOS bug causing high-end Windows 11 PCs to get stuck in a BitLocker recovery loop, advising users to disable automatic updates while they worked on a fix.

Winsage

June 9, 2026

Dell, HP PCs ran into endless reboot, BitLocker recovery loops but Windows 11 isn’t to blame

Dell confirmed that a bug in version 5.5.16.0 of its SupportAssist Remediation software is causing blue screen errors and system restarts. The issue is linked to the SupportAssist Remediation service, which operates independently from the main SupportAssist application. Dell has released an updated version, 5.5.16.1, to fix the problem. Affected users should check for version 5.5.16.0 in the Installed Apps section of Windows Settings and update their SupportAssist OS Recovery Tools. Users are advised to back up data and keep their systems powered during the update process. HP is facing issues related to Windows Secure Boot updates, causing boot problems and BitLocker recovery loops on affected devices. This occurs when new UEFI Secure Boot CA 2023 certificates fail to apply correctly. HP recommends updating to the latest BIOS version and configuring Secure Boot certificates before installing Windows 11 Patch Tuesday updates. For systems already experiencing issues, BIOS configuration changes may be necessary.

Winsage

May 26, 2026

A recent HP laptop BIOS bug is leaving high-end Windows 11 PCs stuck in an endless BitLocker recovery loop

HP laptop owners, especially those with EliteBooks, ProBooks, and ZBook workstations, are experiencing issues after a recent BIOS firmware update via Windows Update, leading to system freezes and Blue Screen of Death errors. HP has acknowledged the problem and is investigating it, noting that Microsoft’s 2023 certificates may not apply correctly during this issue. Users are advised to check the UEFICA2023Status and UEFICA2023Error registry values to assess the update process. If the UEFICA2023Status is "In Progress" for too long and UEFICA2023Error is greater than 0, the update has failed. HP recommends disabling automatic updates to avoid the problematic BIOS update and has provided a manual workaround for the BitLocker Recovery loop. Users can also revert to a stable BIOS version, though this may be challenging and may require specific hardware.

Winsage

May 23, 2026

Microsoft says you should pause Windows 11 Updates when you need to work, as it tests greater controller

Microsoft is shifting its approach to Windows updates, responding to user frustrations about receiving update notifications during critical work hours. The company is currently testing more nuanced controls for updates with Windows Insiders, including a "Pick a date" feature that allows users to pause updates for up to 35 days, with the option to extend the pause indefinitely. Retail Windows 11 users can pause updates for up to five weeks, after which updates will automatically download without further pause options. Microsoft acknowledges that the frequency of updates can disrupt workflows for its 1.6 billion users, many of whom view mandatory updates as interruptions. The time required for updates has increased due to larger cumulative update packages, which can exceed 4GB, and the complexity of the operating system. To improve user control, Microsoft is testing a new power menu that separates update and shutdown options, allowing users to power down without installing updates. Additionally, updates will now include device class information in their titles for better user awareness. These changes aim to streamline the update experience and address long-standing user complaints.

Winsage

May 19, 2026

Microsoft plans to improve Windows 11 driver quality in 2026

Microsoft is launching the Driver Quality Initiative (DQI) to improve the quality of Windows 11 drivers, which are crucial for the operating system's performance. The initiative includes four pillars: encouraging the use of safer user-mode drivers, implementing rigorous partner verification processes, enhancing the Windows Update catalog, and focusing on stability and performance. Microsoft plans to collaborate with partners like AMD and Intel to achieve these goals. AMD's Director of Software Engineering emphasized that driver quality is a shared commitment. Additionally, Microsoft aims to enhance Windows 11 by reintroducing features like a movable taskbar and improving performance for lower memory devices, with gradual improvements expected in the coming months.

Winsage

May 14, 2026

Dell confirms its SupportAssist software causes Windows BSOD crashes

Dell's SupportAssist software is causing blue-screen crashes on certain Windows systems, attributed to a recent update to the SupportAssist Remediation service, specifically version 5.5.16.0. Users experiencing these crashes are advised to uninstall or disable the service to resolve the issue. Dell has acknowledged the problem and is working on a solution. Uninstalling the service may result in the loss of system repair points created by Dell OS SupportAssist Recovery. Users still facing issues after uninstallation should contact Dell support. This incident follows previous software challenges faced by Dell, including blue screens from earlier SupportAssist versions and BIOS updates that prevented some laptops from booting. Additionally, vulnerabilities have been identified in the BIOSConnect feature of Dell SupportAssist, posing security risks.

Winsage

May 13, 2026

Windows Update is getting better at saving your PC from buggy drivers

Microsoft has introduced Cloud-Initiated Driver Recovery, a feature that allows the company to replace problematic drivers on affected devices directly from the cloud, without requiring manual intervention from users or hardware partners. This aims to enhance system reliability and performance while reducing user burden in managing driver issues.

Winsage

May 4, 2026

Microsoft Confirms Critical Windows Update Error Disrupting Global Systems

Microsoft has confirmed a critical bug in its latest cumulative update, affecting millions of Windows 10 and Windows 11 users. The issue leads to a "Restart and Shut Down" loop, preventing users from completing the update and locking them out of their devices. This disruption is particularly severe for corporate IT departments, with reports of entire office networks being paralyzed. The problematic update, identified as KB5037853, was meant to address security vulnerabilities but has caused systems to display an endless "Update and Restart" message. Some users experience a "Blue Screen of Death" (BSOD) and may be forced into "Recovery Mode." Microsoft is working on a "Known Issue Rollback" (KIR) to automatically undo the problematic code for consumer machines, while enterprise users may require manual intervention. The downtime is projected to result in significant financial losses, with large enterprises potentially losing up to ,600 per minute of unplanned downtime. Affected versions include Windows 11 22H2, 23H2, and Windows 10 22H2. Symptoms include failure to shut down, BSOD on boot, and missing Start menu icons. The estimated downtime ranges from 4 to 12 hours, depending on IT response speed. Critics have raised concerns about Microsoft's development process, suggesting it places users in the role of beta testers.

Winsage

April 25, 2026

Windows 11 KB5083769 causing a death loop on 24H2 and 25H2 systems

Microsoft's April 2026 Patch Tuesday update, KB5083769, has caused significant boot issues for Windows 11 users on versions 24H2 and 25H2. Users reported problems such as distorted visuals and the Blue Screen of Death after restarting post-update. The issue affects various hardware configurations, including HP and Dell systems. Additionally, the update may trigger BitLocker recovery on some systems, complicating recovery for users without their recovery key. Users have also experienced an increase in the number of restarts required during installation. Microsoft has not yet provided an emergency fix. Affected users are advised to use the Windows Recovery Environment for troubleshooting, including System Restore and Startup Repair. To check if KB5083769 is installed, users can go to Settings → Windows Update → Update history, and if present, it is recommended to uninstall it and pause updates.