BSoD Archives

Winsage

April 17, 2025

It must be a day with a ‘y’ in it – there’s a problematic Windows 11 update causing blue screens

Microsoft is addressing issues stemming from the KB5055523 update for Windows 11, which has caused Blue Screen of Death (BSoD) errors with the 0x18B error code. This update was automatically installed on most devices and is linked to the earlier KB5053656 preview update. Microsoft is implementing a Known Issue Rollback (KIR) to mitigate the problem, although it may take up to 24 hours for the fix to propagate to consumer and non-managed business devices. For enterprise-managed devices, IT administrators must manually resolve the issue by configuring the necessary Group Policy.

Winsage

April 17, 2025

March, April Windows 11 updates cause BSOD pain for users

Microsoft has reported that two recent updates for Windows 11 24H2, specifically the April cumulative update KB5055523 and the March preview update KB5053656, are causing blue screen crashes with the error code 0x18B (SECUREKERNELERROR) after installation and reboot. There is currently no permanent solution, but Microsoft is working on a workaround using a Known Issue Rollback (KIR) that will automatically apply to personal or unmanaged devices through Windows Update. IT departments will need to manually download a Group Policy .msi file to implement the rollback. Affected machines will require a restart to complete the process.

Winsage

April 11, 2025

Windows 11 Update Issues and What To Do About Them

Windows 11 version 24H2 has introduced significant issues, including blue screens of death (BSOD) and device bricking associated with update KB5043145. Users have reported problems such as black screens, corrupted boot sectors, and non-functional system restore points. Businesses are facing complications like failed domain join operations, group policy errors, and stalled WSUS updates. Specific issues include Remote Desktop disconnections after update KB5050094, the removal of the Windows Copilot app in March 2025, blocked BIOS updates for Lenovo ThinkPad users, and gaming performance problems for titles like Star Wars Outlaws and Avatar: Frontiers of Pandora. Microsoft is aware of these issues but is slow to provide solutions. Users are advised to use built-in troubleshooters, roll back problematic updates, pause updates, manually update drivers, and back up their systems before major updates.

Winsage

April 10, 2025

A mysterious new folder appeared in my C drive after this Windows 11 update, should I be worried?

The Windows 11 24H2 update (KB5055523) has resulted in the unexpected appearance of a folder named "inetpub" on user systems. This folder is a harmless remnant of the security patch and is associated with Microsoft's Internet Information Services (IIS). Microsoft has not provided clarification on its emergence, but it is safe to delete if desired, as it poses no threat and does not run any hidden processes.

Winsage

April 9, 2025

Microsoft: April 2025 updates break Windows Hello on some PCs

Microsoft has announced that a subset of Windows users may have difficulties logging into their accounts via Windows Hello after installing the April 2025 security updates, specifically affecting Windows 11 24H2 and Windows Server 2025 with the KB5055523 update. The issue occurs on devices with Dynamic Root of Trust for Measurement (DRTM) or System Guard Secure Launch features enabled prior to the update. Users may see messages indicating problems with their PIN or facial recognition setup. Microsoft has provided workarounds for affected users, including re-enrollment in Windows Hello for both PIN and facial recognition. Additionally, Microsoft resolved another bug related to KB5055523 affecting Credential Guard and introduced a safeguard hold for Windows 11 24H2 systems using SenseShield Technology's sprotect.sys driver due to compatibility issues. Upgrade blocks have also been implemented for devices with incompatible software or hardware, including Dirac audio improvement software and certain applications.

Winsage

April 9, 2025

Microsoft squashes one of File Explorer’s strangest UI bugs in April’s Patch Tuesday

Microsoft released its Patch Tuesday updates on the second Tuesday of April, including the KB5055523 patch for Windows 11 24H2, which addresses a File Explorer menu issue and includes security enhancements. This patch encompasses improvements from the previous KB5053656 build. The update resolves a glitch with the three dots menu in File Explorer, fixes a critical issue causing a Blue Screen of Death (BSOD) when waking from sleep, and upgrades Task Manager to display standardized CPU usage metrics. For Copilot+ PCs with Snapdragon chips, it introduces AI-driven Windows Search capabilities and improves Live Captions for real-time translation in over 44 languages. New features include an enhanced search functionality, a Gamepad keyboard layout for touch, and a new system tray icon for emoji. The update also provides a quick overview of key specifications in the Settings menu and resolves issues with Credential Roaming. KB5055523 is a mandatory security update, and older versions of Windows 10 have also received updates.

Winsage

April 8, 2025

Windows 11 24H2 is crashing on many PCs due to conflict with security driver

The Windows 11 version 24H2 is causing system crashes for some users due to a conflict with a security driver named sprotect.sys, associated with SenseShield Technology. This issue leads to unresponsiveness and Blue Screen of Death (BSOD) errors, particularly affecting versions 1.0.2.372 and 1.0.3.48903 of the driver. Microsoft has suspended the Windows 11 2024 update for systems using this driver, preventing users from receiving updates or manually installing them. Users experiencing blue screens can either revert to the previous version of Windows 11 or uninstall the update. Microsoft is working with SenseShield to resolve the issue, and users are advised to check the Windows Update page for notifications regarding fixes. Since its launch, Windows 11 24H2 has encountered various bugs and compatibility issues, leading to the blocking of the update for many PCs.

Winsage

April 8, 2025

Windows 11 24H2 April 2025 Update fixes File Explorer menu opening in opposite direction

Patch Tuesday will bring a resolution to several issues in Windows 11 24H2, including a fix for a bug in File Explorer where the three-dot menu opens in the opposite direction, making options difficult to select. The update, KB5055523 (26100.3xxx), will be rolled out in phases. Other fixes in the April 2025 update address a problem with non-functional boot menu entries created during updates, the Blue Screen of Death (BSOD) occurring when waking devices from sleep, and an issue with 2-in-1 devices where the screen orientation unexpectedly switches to portrait mode after sleep. The update is mandatory and will be available to users worldwide on Tuesday morning.

Winsage

April 7, 2025

Windows 11 24H2 blocked on PCs with code-obfuscation driver BSODs

Microsoft has implemented a safeguard hold for Windows 11 version 24H2 for systems using the sprotect.sys driver from SenseShield Technology, to prevent crashes and BSOD errors due to compatibility issues. This hold blocks the Windows 11 2024 Update from being delivered via Windows Update. Affected users can identify their systems using the safeguard ID: 56318982 and should not attempt manual updates until the issue is resolved. Microsoft has previously lifted other compatibility holds for specific user groups and has enacted additional upgrade blocks due to incompatible software or hardware.

Winsage

April 5, 2025

Nvidia driver 572.83 is causing a black screen on Windows 11, Windows 10

Nvidia's driver version 572.83, released on March 18, is causing black screens during installation, after rebooting, and while gaming for users of Windows 11 and Windows 10. The update was intended to fix issues with RTX 5080 and 5090 graphics cards but has instead led to widespread reports of black screens, particularly affecting newer 50-series GPUs like the 5070 Ti, 5080, and 5090, as well as some 40-series and older 30-series cards. Users have reported needing to force reboot their systems due to the black screen issue. Additionally, there are isolated reports of the Blue Screen of Death (BSOD) linked to the nvlddmkm.sys file, and some users have experienced severe issues like random white lines on the screen and crashes of Windows 11. Speculation regarding the root cause includes potential DisplayPort handshake problems at high refresh rates, although this has not been conclusively proven. Users facing these issues are advised to revert to a previous stable driver version or try workarounds such as disabling G-Sync or lowering refresh rates.