BSoD Archives

Winsage

May 12, 2025

Microsoft Releases Detailed Guide to Fix Windows Blue Screen Errors

Microsoft has released an official guide to address the Blue Screen of Death (BSOD) issues in Windows 11 and Windows 10, updated on May 11, 2025, following a significant global outage in July 2024 caused by a problematic CrowdStrike update. The guide categorizes troubleshooting into basic and advanced steps, highlighting common error codes like PAGEFAULTINNONPAGEDAREA (0x00000050). Approximately 75% of stop errors are attributed to faulty drivers, making driver verification essential. Basic troubleshooting includes removing recently added hardware, booting into Safe Mode, checking Device Manager for problematic components, ensuring 10-15% free disk space, installing the latest Windows Updates, and using System Restore. Advanced troubleshooting involves using Event Viewer, running Windows Memory Diagnostics, and analyzing memory dumps with WinDbg. The guide emphasizes the resource-intensive nature of Driver Verifier and suggests testing suspicious drivers in smaller groups. It also includes hardware-specific troubleshooting tips, such as checking for overheating components and performing disk diagnostics with the “chkdsk” command.

Winsage

April 25, 2025

Microsoft set to make huge Windows change — and it’s hoping you won’t notice

The Windows 11 Insider Preview Build (27842) will replace the Blue Screen of Death (BSoD) with a new error screen featuring a Medium Forest Green backdrop. This change is part of an effort to create a more streamlined user interface for unexpected restarts, although it may provide less context for troubleshooting. The new design is currently being tested in Microsoft's Canary Channel and is expected to become standard with the Windows 11 25H2 update later this year.

Winsage

April 18, 2025

Data Doctors: What’s behind Windows blue screen errors

The blue screen of death (BSOD) indicates a critical system issue in Windows. Common causes include: - Faulty or outdated drivers, often related to hardware changes. - Hardware problems, such as failures in RAM, hard drives, or motherboards. - Overheating due to dust, poor ventilation, or malfunctioning fans. - Corrupt system files from improper shutdowns, power surges, or software bugs. - Software conflicts, particularly with incompatible applications. - Issues from problematic Windows updates. - Viruses or malware that corrupt system files or disrupt functionality. - BIOS or firmware issues that introduce instability. - Defective external devices like USB sticks or hard drives. Resolving BSOD issues requires a systematic approach and understanding of error codes.

Winsage

April 18, 2025

Windows 11 Update Fiasco: Microsoft Confirms Blue Screen Of Death. Here’s What To Do

Reports of the Blue Screen of Death (BSOD) have emerged following updates to Windows 11, with Microsoft confirming the issue in a support document. Users may encounter a blue screen exception with error code 0x18B (SECUREKERNELERROR) after installing the latest updates, specifically linked to the Windows 11 version 2H42 release and affecting updates KB5053598, KB5053656, and KB5055523. Microsoft is working on a fix and has deployed a server-side update to disable changes causing the BSOD. Affected users are advised to check for updates multiple times to receive the server-side patch quickly. Additionally, the April update has caused issues with Windows Hello functionalities, which Microsoft plans to address in a future update scheduled for May 2025.

Winsage

April 18, 2025

Windows 11 24H2 Update Bug Triggers BSOD Error

Microsoft has acknowledged a significant bug in its Windows 11 24H2 updates, causing Blue Screen of Death (BSOD) crashes with the error code “SECUREKERNELERROR” (0x18B). This issue has escalated since the April 2025 Patch Tuesday update, affecting thousands of users globally. The bug leads to system crashes after installing the updates, resulting in persistent crash-restart loops or unbootable systems. Initially reported in March 2025, the problem gained traction following the April update, prompting Microsoft to confirm the bug and investigate its cause. Other issues include failures with Windows Hello and compatibility problems with games and software, particularly on ARM-based devices. To address the crisis, Microsoft has implemented a Known Issue Rollback (KIR) to disable the problematic code, which is being automatically pushed to affected devices, although users may experience a delay of up to 24 hours. Users are advised to keep their devices connected to the internet and restart their PCs multiple times to expedite the fix. For enterprise environments, IT administrators must manually deploy a specific Group Policy update. Microsoft is working on a permanent solution, expected in a future update, while also acknowledging related issues and committing to further fixes in the upcoming May 2025 update.

Winsage

April 17, 2025

It must be a day with a ‘y’ in it – there’s a problematic Windows 11 update causing blue screens

Microsoft is addressing issues stemming from the KB5055523 update for Windows 11, which has caused Blue Screen of Death (BSoD) errors with the 0x18B error code. This update was automatically installed on most devices and is linked to the earlier KB5053656 preview update. Microsoft is implementing a Known Issue Rollback (KIR) to mitigate the problem, although it may take up to 24 hours for the fix to propagate to consumer and non-managed business devices. For enterprise-managed devices, IT administrators must manually resolve the issue by configuring the necessary Group Policy.

Winsage

April 17, 2025

March, April Windows 11 updates cause BSOD pain for users

Microsoft has reported that two recent updates for Windows 11 24H2, specifically the April cumulative update KB5055523 and the March preview update KB5053656, are causing blue screen crashes with the error code 0x18B (SECUREKERNELERROR) after installation and reboot. There is currently no permanent solution, but Microsoft is working on a workaround using a Known Issue Rollback (KIR) that will automatically apply to personal or unmanaged devices through Windows Update. IT departments will need to manually download a Group Policy .msi file to implement the rollback. Affected machines will require a restart to complete the process.

Winsage

April 11, 2025

Windows 11 Update Issues and What To Do About Them

Windows 11 version 24H2 has introduced significant issues, including blue screens of death (BSOD) and device bricking associated with update KB5043145. Users have reported problems such as black screens, corrupted boot sectors, and non-functional system restore points. Businesses are facing complications like failed domain join operations, group policy errors, and stalled WSUS updates. Specific issues include Remote Desktop disconnections after update KB5050094, the removal of the Windows Copilot app in March 2025, blocked BIOS updates for Lenovo ThinkPad users, and gaming performance problems for titles like Star Wars Outlaws and Avatar: Frontiers of Pandora. Microsoft is aware of these issues but is slow to provide solutions. Users are advised to use built-in troubleshooters, roll back problematic updates, pause updates, manually update drivers, and back up their systems before major updates.

Winsage

April 10, 2025

A mysterious new folder appeared in my C drive after this Windows 11 update, should I be worried?

The Windows 11 24H2 update (KB5055523) has resulted in the unexpected appearance of a folder named "inetpub" on user systems. This folder is a harmless remnant of the security patch and is associated with Microsoft's Internet Information Services (IIS). Microsoft has not provided clarification on its emergence, but it is safe to delete if desired, as it poses no threat and does not run any hidden processes.

Winsage

April 9, 2025

Microsoft: April 2025 updates break Windows Hello on some PCs

Microsoft has announced that a subset of Windows users may have difficulties logging into their accounts via Windows Hello after installing the April 2025 security updates, specifically affecting Windows 11 24H2 and Windows Server 2025 with the KB5055523 update. The issue occurs on devices with Dynamic Root of Trust for Measurement (DRTM) or System Guard Secure Launch features enabled prior to the update. Users may see messages indicating problems with their PIN or facial recognition setup. Microsoft has provided workarounds for affected users, including re-enrollment in Windows Hello for both PIN and facial recognition. Additionally, Microsoft resolved another bug related to KB5055523 affecting Credential Guard and introduced a safeguard hold for Windows 11 24H2 systems using SenseShield Technology's sprotect.sys driver due to compatibility issues. Upgrade blocks have also been implemented for devices with incompatible software or hardware, including Dirac audio improvement software and certain applications.