complaints Archives

Winsage

September 1, 2026

Why You Might Need to Roll Back Windows’ Latest Update

Windows 11 version KB5120998 was released as an optional update, introducing new customization features such as the ability to move and resize the taskbar and improvements to Windows Search. However, the update has introduced several bugs, including issues with the mouse cursor, which may not appear or may be incorrectly sized, and problems with wallpaper settings reverting to black after restarts. Users have also reported blurry fonts on high-resolution displays. Microsoft is aware of these issues and is working on a solution. Users experiencing these bugs can roll back the update by navigating to Settings > Windows Update > Update History > Uninstall and selecting KB5120998, without losing essential security patches.

Winsage

August 31, 2026

Microsoft’s latest Windows update breaks cursors, wallpaper, and more – what to do if you’re affected

Windows 11 users who installed the September preview update (KB5120998) are experiencing a bug that alters or erases personalized mouse cursor settings, resulting in cursors that may be too large, too small, or invisible. Microsoft has acknowledged this issue, describing it as causing "appearance regressions and intermittent animation changes." High-DPI cursors have been replaced with larger, white cursors, and attempts to revert to previous settings have failed. Additionally, users have reported issues with wallpapers reverting to a black screen and blurry fonts, although Microsoft has not formally acknowledged the font issue. Users can uninstall the update by navigating to Settings, selecting Windows Update, clicking on Update History, and finding the option to uninstall the update labeled 2026-08 Preview Update (KB5120998). Microsoft is investigating the cursor problem and plans to provide updates by September 8.

Winsage

August 30, 2026

Microsoft Confirms Windows 11’s KB5120998 Update is Breaking Mouse Cursors

Microsoft's optional update for Windows 11, KB5120998, is causing issues with mouse cursor settings, reverting them to default configurations after installation. Users are experiencing frustrations as personalized cursors are replaced by an oversized default version, and adjustments to color and size often do not persist. This problem appears to be linked to specific hardware configurations or display scaling setups. Microsoft is investigating the issue, and users can uninstall the update to resolve the problem without affecting access to essential security patches.

Winsage

August 29, 2026

‘Force Restart’—Microsoft Changes Windows Update Next Month

Microsoft will implement changes to Windows PC updates next month, requiring mandatory restarts for specific security component fixes in September and October. The September update will necessitate a "force restart," while the October update will follow the regular quarterly routine. These changes primarily affect managed PCs, and IT administrators are advised to inform users. Additionally, users are cautioned about the Windows 11 update KB5120998 due to issues like broken cursor styling and reset wallpaper settings, with some users successfully resolving problems by uninstalling the update. Windows 11 users are also experiencing a DISM error, 0x800f0915, when repairing the system image post-update, although reports of this issue are low.

Winsage

August 28, 2026

Windows Search still can’t find half my files, because Microsoft fixed the wrong part

Windows 11's native Search feature has been improved with a new indexing system that automatically indexes frequently accessed folders. The latest build, 26100.9267, allows search results to appear after two keystrokes and is more forgiving of typographical errors. Users can choose between web or store suggestions. However, issues persist, such as files remaining invisible in indexed folders. Users have two indexing options: Classic mode, which covers limited locations, and Enhanced mode, which indexes all partitions but may affect battery life and CPU usage. Many users prefer third-party alternatives like Everything, which indexes files directly from the NTFS Master File Table without requiring mode selection. Despite improvements, the overall search experience in Windows remains unsatisfactory.

Winsage

August 24, 2026

Microsoft Blames RGB Peripherals for Game-Breaking Windows 11 Update—Still No Real Fix

Many Windows 11 users are experiencing crashes, freezes, and forced restarts after a recent update. Microsoft is investigating these issues, which are linked to interactions between certain games and RGB-enabled peripherals that may install conflicting drivers, specifically those with file names similar to inpoutx64. As a temporary solution, Microsoft recommends disabling the inpoutx64 driver via the Windows Registry, although this may disrupt the functionality of RGB features on peripherals. Microsoft is working on a definitive fix but has not yet provided one.

Tech Optimizer

August 23, 2026

Aura vs LifeLock vs Identity Guard 2026: $5M Coverage

Identity theft complaints are increasing, leading to a competitive market for protection services. Aura offers a comprehensive security suite with up to million in identity theft insurance, while LifeLock provides tiered coverage from million to million under the Norton brand. Identity Guard is a budget-friendly option with coverage capped at million and lacks features like antivirus and VPN. Aura includes three-bureau credit monitoring on all plans, while LifeLock's comprehensive monitoring is only available on its highest tier, and Identity Guard's entry-level plan does not include credit monitoring. All three services provide dark web monitoring and SSN alerts, but Aura features AI-driven scam detection. Aura's Family plan covers up to five adults and unlimited children, whereas LifeLock's family options are more restrictive. Identity Guard's pricing is predictable, with a 20% increase after the first year, while Aura does not advertise significant post-year-one hikes. LifeLock operates under Gen Digital, which also owns Norton, while Aura is privately held and Identity Guard operates independently.

Winsage

August 21, 2026

A Recent Windows 11 Update Is Causing Game Crashes And All Kinds Of Other Problems

A recent Windows 11 update, KB5121003, released on August 11, has caused issues such as game crashes, login errors, display problems, and system failures, particularly affecting popular games like ARC Raiders and The Finals. The update was intended to enhance security by addressing over 400 vulnerabilities but introduced bugs instead. Embark Games is working on a solution and has advised users to disable a problematic driver or remove the patch, which would leave systems vulnerable. Microsoft is investigating the situation and encourages users to report issues through the Feedback Hub.

Winsage

August 20, 2026

Windows 11 August Update is Breaking Games, Microsoft Investigates

Microsoft has acknowledged that the Windows 11 August update is causing significant gaming performance issues for several popular titles, including ARC Raiders, MARVEL Tōkon: Fighting Souls, and The Finals. Users are experiencing problems such as forced crashes, random freezes, and unexpected device restarts. Symptoms include unresponsive game applications, applications closing without notice, the error message "EXCEPTIONACCESSVIOLATION," and unexpected device restarts. Microsoft is investigating these disruptions and encourages affected users to report their experiences through the Feedback Hub.

Winsage

August 19, 2026

Microsoft finally fixing File Explorer and the Context Menu

Microsoft is transforming its File Explorer and context menu to improve user experience and address quality concerns. CEO Satya Nadella has acknowledged the need to regain user loyalty, as File Explorer has faced issues like feature bloat and performance instability. The updated context menu, currently in the Experimental Windows Insider Channel, aims to reduce clutter and sluggishness, allowing users to access essential functions easily and customize their experience. Microsoft has also reintroduced the movable Taskbar and options to restore the Windows 10 context menu style, indicating a shift towards prioritizing user preferences.