consumer grievances

Review-bombing campaigns have arisen from cultural debates about trans characters, queer developers, and liberal writing consultants. A recent incident with Helldivers 2 has shown that these campaigns can also highlight legitimate consumer concerns, specifically regarding the PlayStation Network's (PSN) sign-in requirement. Sony and Arrowhead initially stated that a PSN sign-in would be implemented, which seemed minimal at first. However, players expressed frustration over the exclusion of gamers in regions with Steam access but not PSN. Sony has since abandoned its PSN ambitions on PC while continuing to exclude certain countries from Helldivers 2. The justification for "player protection" appeared disingenuous, as it seemed aimed at funneling users into the PSN ecosystem, which requires sharing personal information. Recently, the PSN experienced a 24-hour outage, raising concerns about the implications of a mandatory sign-in for games like Helldivers 2 and single-player titles. Sony seems to struggle with understanding the PC gaming audience, entering the PC market reluctantly due to its growth and console stagnation. The company must earn the loyalty of PC gamers, who may resist being tied to a service that charges for online access to games they already own. The PSN has a history of significant cybersecurity breaches, and the details surrounding the recent outage remain unclear, with Sony not providing clarity on any potential compromise. Mandatory sign-ins to services like PSN represent a significant imposition that consumers should avoid due to genuine risks.