customer concerns Archives

Winsage

January 6, 2026

Windows 11 Is A Broken Mess (And Microsoft Knows)

Microsoft's Xbox division has undergone significant cuts, and Pavan Davuluri, the president of Windows + Devices, has faced criticism on social media. User dissatisfaction with Windows 11 is rising due to stringent hardware requirements like TPM 2.0, design flaws, and unresolved bugs. Many users feel locked out of upgrading to Windows 11, leading to frustration. Reports indicate a 70% increase in Linux installations compared to the previous year, as some users abandon Windows 11. Despite declining user engagement with Copilot since 2024, it is still marketed as the fastest-growing product within Microsoft 365, though this growth may be artificially inflated. Microsoft is prioritizing AI integration, which has not resonated well with users. The company risks a significant decline in valuation if it does not address user feedback and improve Windows 11.

Winsage

November 19, 2025

Microsoft issues patch after Windows 10 ESU rollout stumbles

Microsoft has released a patch identified as KB5072653, called the "Extended Security Updates (ESU) Licensing Preparation Package for Windows 10," to address concerns from commercial customers facing errors during the first Patch Tuesday after the end of support. To install this patch, devices must first have the October 2025 security update. The ESU program allows customers to receive essential security updates for Windows 10 after the official support period, operating on a subscription basis. The program has faced challenges, including difficulties with the enrollment wizard and installation errors for some users. Microsoft charges a fee for these updates, which increases in subsequent years. Windows 11 has not yet surpassed Windows 10 in market share, with Windows 10 still holding over 40 percent of the Windows desktop market after the end of free support for most versions. The ESU program aims to maintain security for Windows 10 devices, despite the challenges faced.