customer feedback

Winsage
May 20, 2026
Microsoft is enhancing the search functionality in Windows 11 by prioritizing local results over web-based suggestions in response to user frustrations. Previously, searches could yield irrelevant web results, such as movies instead of applications. The taskbar search box will now ensure that files and applications are more prominently displayed when they match the user's query. While web results will still be available, the focus will be on improving search relevance. This change reflects Microsoft's efforts to refine Windows 11 and address user dissatisfaction with the previous search experience.
AppWizard
May 5, 2026
Lidl has launched Lidl Plus Points, a rewards system in the Lidl Plus app, allowing shoppers to earn points with every grocery purchase. New and existing app users receive 100 complimentary points that can be redeemed for select rewards. The points can be exchanged for money-off coupons, free or discounted products, and rewards on various items. From May 5 to May 22, customers earn double points on fruit purchases. Lidl has partnered with Liberty X for a marketing campaign to promote the new program.
Winsage
May 3, 2026
Microsoft CEO Satya Nadella reaffirmed the company's commitment to enhancing Windows 11 during a recent earnings call, emphasizing a focus on quality and serving core users better. He also expressed a commitment to Xbox and changes to Game Pass in response to customer feedback. Nadella mentioned that Windows now has over 1.6 billion active devices globally, highlighting its dominance in the desktop market. However, he faced criticism for including Bing and Edge in the consumer-focused dialogue, as their relevance to average consumers is questionable. Concerns were raised about upselling tactics within Windows 11, which some users find intrusive.
AppWizard
May 3, 2026
Starting May 5, Lidl will replace its Coupon Plus feature with a new rewards system called Lidl Plus Points. Customers will have until May 4 to meet their April spending targets under the current program. While Coupon Plus will be discontinued, Personalised Coupons and Weekly Offers will remain unchanged. Under the previous Coupon Plus program, customers earned rewards through monthly spending milestones, while the new Lidl Plus Points system allows customers to collect points for every purchase (£1 = one point) and redeem them for rewards in the Rewards Marketplace. From May 5 to May 22, customers will earn double points on fresh fruit and 100 welcome points by opening the app until July 31. Louise Weise, chief customer officer at Lidl GB, mentioned that customer feedback inspired the transition to Lidl Plus Points, which aims to provide more flexibility in rewards. Reactions from customers have been mixed, with some expressing nostalgia for the old system. Further details can be found on Lidl's website.
Winsage
April 30, 2026
Windows 11 has faced criticism from users regarding its user experience and strict hardware requirements. Many users feel the OS is overloaded with features, including unwanted AI elements and pre-installed applications. In response, a customization community has emerged, with developers like Raditya Aryaputra proposing alternative designs, such as a "Refined" version of Windows 11 that focuses on a streamlined experience. Aryaputra's concept includes a compact Start menu without ads, a revamped Windows Search, and a simplified Widget panel. Microsoft is reportedly planning to reintroduce the movable and resizable project feature in its Windows K2 initiative, set for 2026. User options are limited as mainstream support for Windows 10 ended on October 14, 2025, although an Extended Security Updates program is available temporarily. Microsoft has also redesigned the Start menu based on user feedback and is actively seeking input through Windows Insider meetups. Additionally, Microsoft has streamlined its AI strategy within Windows 11, removing Copilot from certain applications. A status tracker is available for users to follow changes related to the Windows K2 initiative.
Winsage
April 9, 2026
Pavan Davuluri, President of Windows at Microsoft, committed to improving user sentiment for Windows 11 by addressing pain points and listening to customer feedback. Microsoft has reinstated the vertical Taskbar and is scaling back the visibility of AI features like Copilot. The company is reviving Windows Insider meetups to engage more with users, with scheduled events in New York City, Hyderabad, Taipei, San Francisco, and London. Senior Editor Zac Bowden noted a decline in the appeal of the Windows Insider Program, and he advocates for the revival of a major annual Windows event.
Winsage
March 16, 2026
Microsoft has halted plans to integrate Copilot into Windows 11 system interfaces, including notifications, Settings, and File Explorer. These features, initially announced in 2024, never reached the market. A Microsoft spokesperson indicated that feature development may involve private previews and public iterations, with potential changes or removals based on customer feedback. The anticipated Copilot features did not materialize, and after the delay of Windows Recall, resources were reallocated to address related issues. AI functionality later appeared in Settings and File Explorer without the Copilot branding, with new features such as semantic search and an AI actions menu that delegate tasks to other applications. The feature for Copilot suggestions in notifications has been canceled, and Microsoft has no plans to release it under the Copilot name. The company is shifting away from the Copilot branding in Windows 11, focusing on Microsoft 365 integrations and minimizing AI presence in response to user feedback and stock value concerns. Future AI features will be optional and easier to disable.
Winsage
March 13, 2026
Microsoft has announced leadership changes affecting its Windows & Devices, Office, and LinkedIn divisions. Rajesh Jha, executive vice president of the Experiences & Devices division, will retire on July 1 after over 35 years. Four new leaders have been promoted to executive vice president roles: Pavan Davuluri (Windows & Devices), Ryan Roslansky (Office and LinkedIn), Perry Clarke (Microsoft 365 Core), and Charles Lamanna (Business and Industry Copilot). Jha will remain in an advisory role post-retirement. CEO Satya Nadella emphasized the opportunities ahead for Microsoft and the importance of a smooth transition. The restructuring aims to revitalize Windows 11 and address past criticisms, with a focus on quality updates and customer feedback under Davuluri's leadership.
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