customer interactions Archives

Tech Optimizer

June 25, 2026

The database storage problem is solved. Here’s what comes next.

Postgres has been a reliable transactional database for three decades, used for managing customer records and financial transactions. Innovations in the Postgres ecosystem are now focused on minimizing data movement rather than just data storage. The challenge of interoperability is becoming crucial, as organizations seek to share operational data seamlessly across various systems without creating additional copies or pipelines. Many organizations are spending as much effort on data movement as on data storage. Postgres is increasingly viewed as the authoritative system for critical information, and its role is evolving to facilitate better interaction with operational data. Technologies like logical replication and change data capture are enhancing Postgres's integration within data ecosystems. The rise of AI has highlighted the need for real-time access to operational data and has prompted organizations to reconsider the necessity of maintaining multiple copies of the same data. The database industry is shifting focus from optimizing storage to enabling effortless data sharing across systems. Postgres continues to adapt to new workloads and architectural patterns, maintaining its reputation as a stable foundation for operational data while expanding its capabilities through innovative extensions.

AppWizard

June 16, 2026

Malaysia’s AI agent-powered messaging app Respond.io raises $62.5M, eyes acquisitions

In 2017, Respond.io was founded to help businesses adapt to customer shifts towards messaging applications. It is headquartered in Kuala Lumpur and recently raised million in a Series B funding round, following a million Series A round in 2022. The company reported an annual recurring revenue (ARR) of million, a 169% year-over-year increase, with a 30% profit margin. Co-founders include Gerardo Salandra (CEO), Hassan Ahmed (CTO), and Yaroslav Kudritskiy (COO), who initially started the company in Hong Kong before relocating to Malaysia. Respond.io's platform caters to mid- to large-sized B2C enterprises, facilitating customer interactions across various messaging channels and utilizing AI for efficiency. The target market consists of "high-consideration" businesses, with an ideal customer profile of companies having 200 to 10,000 employees. Respond processes 2 billion messages quarterly and has a unique pricing model based on conversation volume rather than per user. The company emphasizes a data flywheel effect that enhances AI capabilities through increased message volume. Plans for growth include hiring, organic expansion, and strategic acquisitions, particularly in Europe and North America, which are projected to become larger revenue segments. Currently, revenue is distributed with 30% from APAC, 30% from Latin America, and 20% from the Middle East and Africa, with the remaining 20% from North America and Western Europe. Salandra expressed a cautious approach to growth and aspirations for a future public offering on Nasdaq.

AppWizard

June 15, 2026

How to Use Meta AI on Meta Apps

Meta AI is integrated into WhatsApp, Instagram, Facebook, and Messenger, providing functionalities like chat, search, image generation, and automated customer support through the Meta Business Agent. Its availability varies by country, account type, app version, and language. Users should be aware that seeing a colleague's blue Meta AI ring in WhatsApp while they do not may indicate a rollout flag on Meta's end rather than an app malfunction. Meta AI can answer queries, suggest ideas, generate images from prompts, clarify messages, assist with searches, and support customer interactions for business accounts. It is linked to the Llama model family, including Llama 2 and Llama 3. To use Meta AI on WhatsApp, users need to update the app and can start a chat by locating the Meta AI button or circle. They can ask practical questions, request image generation, and utilize it in group chats. On Instagram, it enhances DMs and search functions, allowing users to create AI chats for content ideas and captions. In Messenger, there is an "Ask Meta AI" bar for direct interactions. Users can also utilize Meta AI on Facebook for search and content discovery. The Meta Business Agent is a version of Meta AI for businesses, providing 24/7 responses to customer inquiries. It can be set up in Meta Business Suite or WhatsApp Business. Privacy measures should be considered, as users cannot entirely disable Meta AI and should avoid sharing sensitive information in chats. For better responses, users should provide context and constraints in their prompts and consider training in prompt design and AI risk management for professional use.

AppWizard

June 6, 2026

Meta’s AI agent for WhatsApp Business is now available globally

Meta has launched the Meta Business Agent, a customer support AI bot, on WhatsApp, following nearly two years of testing in India and Mexico. The bot can respond to inquiries, recommend products, schedule appointments, qualify sales leads, and escalate queries to human representatives. It will also be available through Instagram DMs. Meta is testing a feature for the Business Agent that provides daily briefings on chats and insights. Future functionalities under exploration include market research, product showcases, calendar management, and integration with competitive insight tools. Meta is developing a platform for larger enterprises to create custom agents that connect with systems like Shopify and Zendesk. The Business Agent will be incorporated into WhatsApp Business Premium subscriptions, with charges based on usage.

AppWizard

June 4, 2026

Meta brings AI Business Agents to Instagram, WhatsApp, and Messenger globally

Meta has launched the global rollout of the Meta Business Agent, an AI-driven assistant for businesses on WhatsApp, Messenger, and Instagram. This was announced at the Conversations 2026 event in London, along with the new Meta Business Agent Platform, which allows businesses to create and deploy AI agents. Over one million businesses currently use Business Agents for 24/7 customer support, handling over one billion daily conversations across the platforms. The Meta Business Agent can answer inquiries, recommend products, schedule appointments, qualify leads, and close sales, while also supporting multilingual communication and customizable brand tones. The Meta Business Agent Platform facilitates large-scale AI deployment and integrates with tools like Shopify and Zendesk. New WhatsApp business discovery tools are being introduced, and the service will initially be available for free, with future subscription plans. Advanced features such as market research and competitive intelligence are planned for future updates.

AppWizard

June 4, 2026

Meta Unveils AI Agent for WhatsApp, Instagram, Messenger

Meta has introduced the Meta Business Agent, an AI tool that enhances business-client interactions on platforms like WhatsApp, Messenger, and Instagram. It is currently operational for over one million businesses, providing 24/7 customer responses. The AI can answer inquiries, recommend products, book appointments, qualify leads, and close sales. The setup process is quick, and the tool supports local languages while adapting to a brand's tone. Initially free, it will transition to paid subscription tiers soon. Alongside the agent, Meta is launching the Meta Business Agent Platform, allowing companies to customize their own agents and integrate them with systems like Shopify and Zendesk. This platform offers enterprise-grade controls for larger businesses and aims to expand the agent’s capabilities over time.