customer service Archives

Winsage

July 16, 2025

Microsoft Update Copilot Vision AI: Five New Business Use Cases

Microsoft has upgraded its Copilot Vision AI, now available to Windows Insiders, enabling the tool to scan and analyze all content on users' screens instead of just two applications at a time. This enhancement allows Copilot Vision to function as a comprehensive assistant, providing real-time insights and guidance across all on-screen content. Users must activate the feature through the Copilot application. The AI can interpret text, images, and application contexts simultaneously, offering contextual insights and verbal coaching across various professional applications. Key use cases for Copilot Vision AI include: 1. Customer Service and Support: Assists support representatives by providing real-time suggestions while navigating multiple systems. 2. Sales Process Optimization: Analyzes sales workflows to offer insights into prospect behavior and suggest optimal next steps. 3. Content Creation and Marketing Operations: Provides real-time feedback on visual consistency and brand compliance across design tools. 4. Project Management and Collaboration Enhancement: Identifies bottlenecks and suggests resource optimizations for project managers. 5. Training and Professional Development: Offers contextual coaching to guide employees learning new software systems. The upgrade aims to improve productivity and decision-making by addressing information fragmentation and workflow inefficiencies across organizations.

Tech Optimizer

July 10, 2025

New Survey Reveals Strong Demand for High Availability as Businesses Increasingly Use PostgreSQL in Mission-Critical Applications and to Alleviate Cloud Outage Concerns

pgEdge, Inc. conducted a survey revealing that 91% of organizations using PostgreSQL require a maximum of 4 minutes of downtime per month, with 24% aiming for less than 30 seconds. While 21% experienced an outage in the past year, 82% are concerned about potential cloud region failures. Additionally, 79% of respondents are considering or piloting a distributed PostgreSQL solution within the next year. Over half (51%) use PostgreSQL in a hybrid database environment, and 35% use it as their primary database for customer-facing applications. Strategies for high availability include 58% relying on read replicas and automated failover, while 47% have implemented multi-master replication across multiple cloud regions. Businesses exceeding downtime thresholds face delays (56%), damage to brand trust (40%), and increased support requests (49%). Organizations using high availability PostgreSQL solutions report benefits such as increased uptime (53%) and cost savings (36%). The survey included 212 IT decision-makers, with 75% from enterprises with over 500 employees, and the top industries represented were financial services, software and computing, and manufacturing.

Tech Optimizer

July 10, 2025

EDB Returns to Goodwood with Sovereign AI and Data Platform for Intelligent Mobility

EnterpriseDB (EDB) has returned to the Goodwood Festival of Speed, focusing on the impact of advanced AI data systems in the automotive industry. A global survey by EDB of 190 automotive executives revealed that only 13% of organizations are successfully leveraging agentic and generative AI, with these companies achieving a fivefold return on investment through a focus on data sovereignty. The automotive sector is undergoing a significant transformation, with the U.K. automotive AI market projected to grow from £8 million in 2024 to £2 million by 2030, reflecting a 21.7% CAGR. EDB is also fostering future talent through initiatives that encourage students to propose innovative data and AI solutions, with a £2,000 prize for the winning idea. The U.K. STEM workforce is expected to grow by 10% by 2030, while many tech firms face challenges in filling roles. EDB has received multiple recognitions for its innovation and workplace culture, including listings in various industry awards. EDB Postgres® AI is described as an open, enterprise-grade sovereign data and AI platform that integrates various workloads while ensuring compliance and security.

Winsage

June 30, 2025

Windows 7 still supported by major anti-virus solution makers as ESU program persists

Businesses are increasingly leveraging their own research and testing to gain a competitive edge, fostering innovation and tailoring strategies to meet the needs of their target audiences. Organizations are finding that valuable insights often come from internal resources, allowing them to conduct experiments that reflect specific market conditions and consumer behaviors. A/B testing is being used to refine marketing strategies by comparing campaign versions to identify which resonates more with audiences, enhancing engagement and optimizing return on investment. Data analytics tools are essential for interpreting findings, enabling organizations to identify trends and patterns that inform product development and customer service enhancements. Tailoring offerings based on feedback can improve customer satisfaction, while understanding market demands leads to more relevant product features and higher conversion rates in marketing campaigns. Encouraging a culture of experimentation empowers employees to test new ideas, driving creativity and collaboration. Companies that prioritize internal research and testing can adapt swiftly to changing market dynamics, positioning themselves to thrive in a competitive landscape.

AppWizard

June 19, 2025

X Rolls Out XChat: New Messaging to Challenge WhatsApp

XChat is an integrated instant messaging feature within X (formerly Twitter) designed to offer various communication options, including voice and video calls, file sharing, image sending, voice messages, and vanishing messages. It is accessible on mobile for both free users and X Premium subscribers, although some advanced features require a subscription. XChat includes encryption, disappearing messages, and the ability to send any file type. Unlike existing direct messages (DMs) on X, XChat offers more advanced features such as unsending messages and group chats. Security is emphasized, with XChat built on Rust and utilizing a "Bitcoin-style encryption system," though it does not guarantee end-to-end encryption. Key features of XChat include disappearing messages, message unsending, group chats, and audio/video calls without the need for a phone number. Currently in beta, XChat aims to enhance connectivity for brands and digital marketers on the platform. The unique advantage of XChat is its integration with X, allowing for a centralized experience combining social media and messaging functionalities.

Tech Optimizer

June 18, 2025

AVG Antivirus Review 2025: Robust Free Version but Middling Premium Plans

AVG Antivirus offers a freemium model with a suite of cybersecurity tools. The Ultimate plan scored 7.6/10 overall, with the following breakdown: Performance 9/10, Security 7/10, Customer Support 7/10, Usability 9/10, Value 7/10, and Features 7/10. The free version includes scan scheduling and protection against ransomware, while the paid AVG Internet Security covers up to 10 devices. AVG Ultimate includes a VPN and performance tools but lacks some advanced privacy features found in competitors. Usability testing showed intuitive account navigation, though installation was complex. AVG's antivirus engine achieved a 99.3% online detection rate, but there are concerns about data-sharing policies and past breaches. Customer support includes a knowledge base and 24/7 live chat, but experiences were often unsatisfactory. AVG's pricing is competitive, especially for its free option, but may not meet the needs of users requiring advanced features.

Tech Optimizer

June 16, 2025

Norton Antivirus Review 2025: Solid Value for Fast, Effective Protection

Norton Antivirus has a score of 8.6 out of 10 and was established in 1982. The Norton 360 Deluxe package includes features such as real-time protection, manual and automated scans, the Genie Scam Detector, a password manager, and 2GB of cloud backups. It offers four plans: Norton Antivirus Plus, Norton 360 Standard, Norton 360 Deluxe, and Norton 360 with LifeLock Select Plus, each with varying identity protection features and cloud backup space. The installation process is user-friendly, and the software operates efficiently, using minimal CPU and disk space. Norton has maintained a perfect security ranking from AV-Test for over a decade but has experienced a data breach in the past five years. Customer support includes a knowledge base, community forum, and 24/7 live chat and phone support, with an overall customer support score of 8 out of 10. Norton’s pricing is competitive, particularly for higher-tier plans, resulting in a value ranking of 8 out of 10.

AppWizard

June 11, 2025

T-Mobile’s T-Life App: Why User Frustration Continues (Despite Updates)

T-Mobile's T-Life app has faced significant criticism from employees and customers since its launch, despite updates aimed at improving functionality. Users report challenges with the app, including unclear and impractical functions. One user experienced difficulty after accidentally deleting their eSIM, as the app did not provide a solution and required a visit to a physical store for assistance. T-Mobile has encouraged customers to use the app for self-service tasks, but reports indicate that employees must report instances when customers refuse to use it. The transition to the app has created friction and raised questions about its effectiveness.

Winsage

June 6, 2025

Say goodbye to paid upgrades: Get Windows 11 for life for $22

Windows 10 Pro is currently priced at .05, which includes a complimentary upgrade to Windows 11 Pro. CdkeySales.com offers genuine Windows CD keys at low prices for lifetime use. By using the promo code CULT at checkout, customers can receive an additional 30% discount on software keys. Windows 11 Pro is available for .71, significantly lower than Microsoft's official price of .99. Purchasing a Windows 10 CD key also grants a free upgrade to Windows 11. CdkeySales.com provides a straightforward process for purchasing and activating software keys, and offers various options for games and hardware as well.

AppWizard

June 6, 2025

NatWest mobile app down with customers locked out of accounts

NatWest is experiencing issues with its mobile banking app, leading to over 3,000 outages reported around 10 am on a Friday. Customers have expressed frustration on social media due to their inability to send or receive money, pay bills, or transfer funds. The bank has stated that the problem is related to an update made to the app. Recent scrutiny has arisen for high street banks due to a series of outages, particularly at the end of the month when many receive paychecks. Data from the Treasury Committee revealed that nine of the UK’s largest banks and building societies faced over 33 days of unplanned outages in the past two years. NatWest reported 13 "material" incidents between 2023 and 2025, resulting in nearly £350,000 in compensation paid to affected customers. Barclays also indicated it could allocate up to £12.5 million in compensation for affected customers during the same period. Common reasons for these outages include issues with third-party suppliers, system changes, and internal software malfunctions.