customer service Archives

Tech Optimizer

November 25, 2025

Protect sensitive data with dynamic data masking for Amazon Aurora PostgreSQL

Amazon Aurora PostgreSQL-Compatible Edition has introduced a dynamic data masking feature that provides column-level protection, enhancing security alongside PostgreSQL’s row-level security. This feature is available for Aurora PostgreSQL versions 16.10 and higher, as well as 17.6. Dynamic data masking allows organizations to maintain a single copy of their data while applying role-based access controls, ensuring sensitive information is protected in real-time without data duplication. The pg_columnmask extension enables policy-based masking and runtime query rewriting, allowing different users to see varying levels of data based on their roles. For example, customer service representatives may see only the last four digits of account numbers, while executives see full details. The feature supports compliance with regulations such as GDPR, HIPAA, and PCI DSS. Users can create masking policies using standard SQL commands, and the policies can be defined to utilize built-in or custom functions for data masking.

AppWizard

November 21, 2025

SMB/Samba Server Pro For Android

SMB/Samba Server Pro is a mobile application that allows users to establish a secure SMBv3 server on their devices. Key features include fully customizable server settings, support for SD cards and attached USB (OTG), multiple user accounts with anonymous access, multiple shares (mount points), read/write share options, the ability to toggle visibility of hidden files, and root support. The app is priced at USD 0.99 and has a content rating suitable for everyone. It is compatible with various Android versions but currently holds a rating of 3.3 stars based on over 1,000 reviews. The application was developed by AL-SULTAN (Mohamed Gamal Al-Quaiti), but does not provide support contact details.

AppWizard

November 21, 2025

This Free App Unlocks AirPods Features on Android Devices

Apple's annual shopping event will take place from November 28 to December 1, featuring deals and exclusive offers in multiple countries, including the United States, Canada, Australia, and several European nations. Customers can receive an Apple gift card with their purchases, which can be used for future transactions. The event will include a variety of products, such as iPhones, MacBooks, accessories, and services, and will offer a seamless online shopping experience.

Winsage

November 21, 2025

Quit battling ancient Office tools and install Microsoft Office 2019 for $19.97

Microsoft Office Professional Plus 2019 is currently available for .97, down from its regular price of 9. It is a one-time purchase that remains active for life on a single Windows machine and includes Word 2019, Excel 2019, PowerPoint 2019, Outlook 2019, OneNote 2019, Publisher 2019, and Access 2019. Key improvements include enhanced inking support in stylus use, new data analysis functions in Excel, additional presentation features in PowerPoint, and improved email and contact management in Outlook. The system requirements to run Office 2019 are Windows 10 or 11, at least 1GB of RAM, at least 4GB of available storage space, and a display resolution of 1280 x 800 pixels or higher. Upon purchase, users receive an instant license key and download link, with customer service available for installation assistance.

Winsage

November 19, 2025

Sysmon – Go-to Tool for IT Admins, Security Pros, and Threat Hunters Coming to Windows

Microsoft will integrate native System Monitor (Sysmon) functionality into Windows 11 and Windows Server 2025, enhancing security operations for IT teams. This integration will provide instant threat visibility, automate compliance through Windows Update, and include features such as process monitoring, network connection tracking, credential access detection, file system monitoring, process tampering detection, WMI persistence tracking, and custom configuration support. It will also offer official customer service support and allow seamless access to events through Windows Event Logs or Security Information and Event Management (SIEM) systems. Administrators can enable Sysmon using the command "sysmon -i." Future plans include expanding Sysmon’s capabilities with enterprise-scale management and AI-powered detection.

Winsage

November 19, 2025

Microsoft Integrates System Monitor (Sysmon) into Windows 11

Microsoft will integrate its forensic tool, System Monitor (Sysmon), into the Windows kernel with the upcoming releases of Windows 11 and Server 2025. This integration will transform Sysmon from a standalone utility into a native “Optional Feature” that will be serviced automatically through Windows Update. Administrators will no longer need to manually distribute Sysmon; instead, it can be activated through the “Turn Windows features on or off” dialog or command-line instructions. The integration will ensure that updates flow through the standard Windows Update pipeline, providing official support and Service Level Agreements (SLAs) for Sysmon. Microsoft plans to utilize local computing capabilities for AI inferencing to enhance security measures, focusing on detecting credential theft and lateral movement patterns. Sysmon will maintain backward compatibility with existing workflows, allowing the use of custom configuration files and adhering to the XML schema while continuing to log events to the Windows event log. Community-driven configuration repositories will remain operational, preserving established community knowledge.

BetaBeacon

October 31, 2025

Retroid just announced the Pocket 6, but the community wanted something different, and that’s exactly what it got

Retroid has announced the Pocket G2 and the Pocket 6. The Pocket G2 is already available for purchase and on sale for the next two weeks. Retroid reversed course on the design of the Pocket 6 due to community feedback.

AppWizard

October 30, 2025

T-Mobile is switching up how it handles payment arrangements

T-Mobile has announced that customers are now required to manage payment arrangements exclusively through the T-Life app, eliminating previous options of in-store visits and customer support calls. This change is part of T-Mobile's strategy to streamline services and promote digital engagement, marking a significant shift away from traditional customer service methods. The in-store and customer support options, which previously incurred a fee, have been completely removed.

AppWizard

October 29, 2025

95% of Internet users already use messaging apps: the most universal digital habit

Over 94.5% of global internet users engage with chat applications monthly, making messaging the most prevalent digital activity. The top three motivations for online activity are searching for information (62.8%), staying in touch with friends and family (60.2%), and following news and events (55%). Messaging aligns with maintaining connections and accessing real-time information, resulting in a consistent engagement rate of around 95% among users. Young adults aged 25 to 34 have over 96% participation in messaging apps. As of February 2025, the most popular messaging apps are WhatsApp (over 2 billion monthly active users), WeChat (1.38 billion), Facebook Messenger (947 million), Snapchat (850 million), and QQ (562 million). WhatsApp had over 35 million downloads in August 2025, followed by Telegram (28 million) and Snapchat (27 million). In-app purchase revenue shows Snapchat leading with over 0 million per month, while Telegram and LINE generate approximately million each. Countries like Nigeria, Morocco, Ghana, and South Africa report nearly 100% monthly engagement with messaging platforms, while Mexico and Brazil surpass 98%. In the U.S., Facebook Messenger (60%) leads, followed by FaceTime, iMessage, and WhatsApp. WhatsApp had 3.24 billion unique mobile users by June 2025, with users in Indonesia and Brazil spending over 24 hours per month on the app. In emerging markets, it serves as a platform for video calls, news sharing, money transfers, and shopping. Trends in mobile messaging include 35.5% of internet users engaging in video calls, with Nigeria leading at 75%. Telegram has over 12 million premium subscribers, and digital communities like Discord are thriving. Microsoft Teams has 320 million daily active users, and Zoom remains significant for virtual meetings. In digital commerce, 32% of shoppers start their search on Google or other search engines, 29% on marketplaces, and 8% directly on social media, with Facebook, Instagram, and TikTok being key platforms for in-app shopping.

AppWizard

October 22, 2025

Meta rolls out warnings to help protect older WhatsApp and Messenger users from scams

Online scams are evolving, particularly on social media platforms like WhatsApp and Messenger, with older individuals being especially vulnerable. In response, Meta is implementing new warning systems in its messaging applications during Cybersecurity Awareness Month to encourage users to be cautious. On WhatsApp, users will receive warnings when attempting to share their screens with unknown contacts during video calls, aimed at preventing sensitive information disclosure. Meta is also promoting Security Checkup and Privacy Checkup tools, along with encouraging the use of Passkeys to enhance security. For Messenger, Meta is testing advanced scam detection features that alert users about potential scams from new contacts and allow users to submit messages for AI reviews. Users will receive details on identified scams and suggested actions. Meta is collaborating with various organizations, including the National Elder Fraud Coordination Center, to combat fraud targeting older adults and share resources for investigations. Additionally, Meta has partnered with Match Group to dismantle fraudulent Facebook Groups posing as dating support services. They have provided tips for older adults to avoid scams, including being cautious with unsolicited communications, consulting trusted individuals before acting, and using official customer service channels for assistance.