customer support Archives

Winsage

July 29, 2025

Microsoft Windows 11 update shows up on ‘incompatible’ PCs: Should you click upgrade or beware?

Microsoft is extending Windows 11 upgrades to computers that do not meet its official minimum requirements, prompting confusion among users. Reports indicate that users are receiving upgrade prompts despite lacking essential components like TPM 2.0, Secure Boot, or a modern processor. This change raises questions about whether Microsoft is relaxing its compatibility standards or if it is a technical oversight. Users are advised to exercise caution before upgrading unsupported machines, as this may lead to issues such as failed installations, unreliable performance, and lack of future security updates or customer support.

Winsage

July 28, 2025

Never pay for Word again with this $30 lifetime license

The Pro version of Microsoft Office 2019 is available for a one-time payment of .97, reduced from its regular price of 9. It includes essential applications such as Word, Excel, PowerPoint, Outlook, Publisher, Access, and OneNote, requires no subscription or renewal, is compatible with Windows 10 or 11, and offers instant download with immediate license key delivery. The software features new enhancements in Excel and PowerPoint, improved inking capabilities, an upgraded Outlook experience, and customer support. This limited-time offer for a lifetime subscription is set to expire soon.

BetaBeacon

July 17, 2025

Is it safe to buy retro gaming handhelds with pre-loaded games? Here’s my expert advice

Downloading or sharing pirated games, even if they are old or out of print, is illegal according to copyright law. Handhelds that come with pre-loaded ROMs are also legally questionable. Cheap microSD cards that come with these devices have high fail rates and may not last long. Companies that use pirated ROMs as a selling point may not offer good customer support. It is recommended to buy from companies that do not ship their devices with games for a more legitimate and sustainable future for emulation handhelds.

Tech Optimizer

June 26, 2025

This Cheap Surfshark VPN + Antivirus Bundle Feels Illegal (But It’s Not)

Surfshark is currently offering a biennial plan for its VPN and antivirus bundle at an 85% discount, reducing the price from .95 per month to .69 per month, totaling for the first 27 months. The package includes three complimentary months of service and a 30-day money-back guarantee. It features unlimited connections, applications for all devices, advanced security features, and customer support. The antivirus component provides real-time protection, webcam safeguards, and scheduled scans. Additional features include Camouflage Mode, MultiHop, Alternative ID, Alert, and Search. Monthly plans are available at higher prices, and the Starter plan does not include antivirus protection.

Winsage

June 22, 2025

Get all the power of MS Office for life—and for less than $30

Microsoft Office 2019 is available for a one-time payment of .97, representing an 86% discount off the regular price of 9.99. This package includes Microsoft Office Professional Plus 2019 for Windows, which features Word, Excel, Outlook, PowerPoint, Publisher, Access, and OneNote, but does not include Microsoft Teams. The purchase grants lifetime access, future updates, and customer support, and is valid for installation on one Windows PC. Upon purchase, users receive links and software license keys via email for downloading within seven days.

Tech Optimizer

June 18, 2025

AVG Antivirus Review 2025: Robust Free Version but Middling Premium Plans

AVG Antivirus offers a freemium model with a suite of cybersecurity tools. The Ultimate plan scored 7.6/10 overall, with the following breakdown: Performance 9/10, Security 7/10, Customer Support 7/10, Usability 9/10, Value 7/10, and Features 7/10. The free version includes scan scheduling and protection against ransomware, while the paid AVG Internet Security covers up to 10 devices. AVG Ultimate includes a VPN and performance tools but lacks some advanced privacy features found in competitors. Usability testing showed intuitive account navigation, though installation was complex. AVG's antivirus engine achieved a 99.3% online detection rate, but there are concerns about data-sharing policies and past breaches. Customer support includes a knowledge base and 24/7 live chat, but experiences were often unsatisfactory. AVG's pricing is competitive, especially for its free option, but may not meet the needs of users requiring advanced features.

Tech Optimizer

June 16, 2025

Norton Antivirus Review 2025: Solid Value for Fast, Effective Protection

Norton Antivirus has a score of 8.6 out of 10 and was established in 1982. The Norton 360 Deluxe package includes features such as real-time protection, manual and automated scans, the Genie Scam Detector, a password manager, and 2GB of cloud backups. It offers four plans: Norton Antivirus Plus, Norton 360 Standard, Norton 360 Deluxe, and Norton 360 with LifeLock Select Plus, each with varying identity protection features and cloud backup space. The installation process is user-friendly, and the software operates efficiently, using minimal CPU and disk space. Norton has maintained a perfect security ranking from AV-Test for over a decade but has experienced a data breach in the past five years. Customer support includes a knowledge base, community forum, and 24/7 live chat and phone support, with an overall customer support score of 8 out of 10. Norton’s pricing is competitive, particularly for higher-tier plans, resulting in a value ranking of 8 out of 10.

Winsage

June 7, 2025

If you’re sick of software subscriptions, check this out

A Microsoft Office Pro lifetime license is available for .97, significantly reduced from its usual price of 9.99. This license includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and the free version of Teams. It allows installation on a single Windows PC and is tied to the device rather than a Microsoft account. The software supports all languages, includes complimentary customer support, and provides updates at no extra cost.

Tech Optimizer

June 6, 2025

Bitdefender Antivirus Review 2025: I Found This Top-Rated Security Software Effective and Efficient

Bitdefender Antivirus has a score of 9.5 out of 10, with the following breakdown: Performance: 9/10, Security: 10/10, Customer Support: 9/10, Usability: 10/10, Value: 9/10, Features: 10/10. It has over 500 million users worldwide and offers real-time protection against malware, a scam detector, a VPN, password manager, ad blocker, digital identity protection, dark web monitoring, and data breach detection. Bitdefender's plans include a free version for single-device use and various Ultimate Security packages for individuals and families, all priced at 0 for the first year. The software is user-friendly, with a straightforward setup process and minimal impact on system resources during operation. It consistently achieves high marks in third-party lab tests for security and offers various customer support options, though the initial steps to reach a representative can be cumbersome.

AppWizard

June 5, 2025

Emerging online scams are making users more vigilant, says Google

Over 60% of U.S. consumers have encountered scams, indicating a growing awareness of digital threats. More than 60% of Gen X and Baby Boomers still use traditional passwords, while younger generations prefer passkeys. Google has enhanced scam detection capabilities on Android devices, introducing features to identify potential scams in calls and texts. Over 60% of consumers perceive an increase in scams over the past year, with one-third reporting personal data breaches. Google promotes passwordless sign-in options like passkeys and "Sign in with Google" to improve security. Recent updates include enhanced scam detection in Google Messages and Chrome, and the Safety Check feature in Chrome now monitors for malicious notifications. Google has also released findings on prevalent scams, such as customer support fraud and package tracking schemes.