customer support Archives

BetaBeacon

September 18, 2025

New Mobile Casinos and Slot Apps for Android & iOS iPhone

Mobile casinos offer a full range of games and features, including slots, table games, live dealers, and seamless payments, while slot apps focus primarily on slot gameplay with a streamlined design.

AppWizard

September 18, 2025

Gearbox boss Randy Pitchford continues to crash out over Borderlands 4 as fans compare the new game’s PC performance to Battlefield 6 and Cyberpunk 2077: “Would you like help tuning?”

Gearbox Software's Borderlands 4 broke series records within 24 hours of its launch but faced performance issues reported by PC players. Co-founder Randy Pitchford stated that "less than one percent of one percent" of PC users reported valid performance issues and suggested dissatisfied players seek refunds. He dismissed comparisons with other titles like Battlefield 6 and Cyberpunk 2077, emphasizing different design priorities and inviting players to seek help in optimizing their gaming experience. Despite mixed community reactions to his responses, early reviews praised Borderlands 4 as an excellent looter shooter.

AppWizard

September 16, 2025

Gearbox CEO Randy Pitchford claims “less than one percent of one percent” of Borderlands 4 PC players reported “valid performance issues” via customer support, says “I have personally helped users go from 30FPS to 90FPS+”

Gearbox CEO Randy Pitchford stated that only about 1% of Borderlands 4 players have contacted customer support regarding performance issues, with less than 0.01% reporting valid concerns. He encouraged players to adjust their settings for better performance, sharing his experience of improving frame rates significantly. Despite his claims, the game's reception on Steam shows approximately 7,770 negative reviews, many citing performance problems. Testing revealed stutters and unsatisfactory frame rates, although some players on high-end setups reported fewer issues. Gearbox has released an "optimization guide" and performance tips in response to player feedback.

AppWizard

September 15, 2025

Thomas Cook India Launches Forex App ‘TC Pay’ For Android, Apple Users

Thomas Cook India Ltd. has launched the 'TC Pay' foreign exchange application for Android and Apple users, announced on Monday. The app serves business-to-consumer (B2C) customers, offering services such as forex card management, currency exchange, and international remittances. Key features include end-to-end digital fulfillment, real-time card tracking, and WhatsApp calling for support. TC Pay aligns with the trend of mobile-based remittances, which account for 60% of digital transfers globally, and reflects a shift in India towards digital payments, with over 93% of consumers using digital methods. The launch is seen as a strategic move to enhance Thomas Cook's digital presence and reach new markets. Despite this innovation, Thomas Cook India's shares fell by 1.12% on Monday, while the Nifty 50 index dipped by 0.18%.

AppWizard

September 13, 2025

Texting App Market Segmentation Analysis by Application, Type, and Key Players-WhatsApp, Telegram, Signal, Facebook Messenger, WeChat

The global Texting App market is projected to reach USD 70.2 billion by 2031, growing at a CAGR of 8.5% from 2025 to 2031. The market is expected to achieve USD 35.5 billion by 2024. Key growth drivers include technological advancements, expanding applications across various sectors, favorable government policies, and increased investment in research and development. North America is the leading region in the market, followed by rapid growth in Europe and significant potential in Asia-Pacific. Emerging markets in Latin America, the Middle East, and Africa are also experiencing moderate growth.

AppWizard

September 12, 2025

Forget carriers: your next phone plan could come from an app

AT&T is collaborating with Gigs, a Mobile Virtual Network Enabler (MVNE), to integrate prepaid services into existing applications and platforms, allowing companies to offer mobile services without creating a standalone brand. Early adopters include fintech companies like Klarna and OnePay. Gigs-powered services can openly advertise their use of AT&T’s network, contrasting with traditional prepaid brands that often obscure their network affiliations. This initiative reflects a trend among major carriers to enable independent companies to launch wireless offerings, following T-Mobile's "Your Name, Our Wireless" program. AT&T's VP suggests that telecommunications and consumer technology will converge, allowing mobile plans to be managed within various applications. However, there are concerns about customer service quality in an app-driven model, particularly for less tech-savvy users.

Winsage

September 11, 2025

Free developer registration for individual developers on Microsoft Store

Individual developers can now publish applications to the Microsoft Store without onboarding fees, available globally in nearly 200 markets. This initiative removes the need for a credit card, making the platform more accessible. The Microsoft Store has over 250 million active users monthly, serving as a trusted distribution channel for PC applications. New onboarding features include free registration via a personal Microsoft account, lightweight ID verification using a government-issued ID and a selfie, and a streamlined setup process that allows quick transition from sign-up to app submission. Developers can publish various app types without altering their code, and they have the option to use Microsoft’s commerce platform or implement their own in-app commerce system. Microsoft provides complimentary hosting, free signing, and automatic updates for apps packaged as MSIX. Developers can start by opening accounts at storedeveloper.microsoft.com.

AppWizard

August 30, 2025

Top Apps for Instagram Messages: Enhance Your DM Management

Managing a brand, business, or creator account on Instagram often leads to a busy inbox filled with inquiries, customer interactions, and new opportunities. Instagram's built-in messaging tools can be limiting, especially with high message volumes or team collaborations. DM management apps can help track conversations, organize requests, and automate communication. As of 2025, Instagram has increased restrictions on third-party access and automation, making it crucial to select compliant tools to avoid risking account safety. Third-party applications offer features such as collaboration tools for team responses, organization through filters and categories, automation for common inquiries, analytics for monitoring response times, and cross-platform support for managing multiple social accounts. Not all applications have the same level of access, as Instagram only fully supports approved Meta Partners, meaning some popular tools may not operate correctly or could violate guidelines. Top Meta-approved apps for managing Instagram DMs include: - Metricool: Integrates messaging, content scheduling, and analytics, suitable for businesses and teams. Offers a free plan and premium plans starting at a monthly rate. - Manychat: Specializes in messaging automation and is favored by marketers. Allows automated replies and integrates with platforms like Shopify. - LinkDM: Focuses on AutoDMs and basic inbox automation, providing analytics on link clicks and support for multiple accounts. - InstaChamp by MobileMonkey: Automates interactions on Instagram and Facebook, providing instant responses and customer support. When choosing an Instagram messaging app, consider factors such as message volume, team collaboration needs, preference for automation versus manual responses, budget, and compliance with Instagram's rules. Selecting a Meta-approved app is essential for ensuring the safety and longevity of your account.

AppWizard

August 29, 2025

T-Mobile Money’s move to the T-Life app is going as smoothly as expected

T-Mobile's integration of its Money service into the T-Life app has led to significant challenges for customers, including account access issues, negative balances, and delays in customer support. Users have reported being locked out of their accounts, failed autopay transactions, and missing direct deposits. Many customers are still waiting for replacement debit cards, and third-party services like Plaid and Cash App are not recognizing the new accounts. Complaints have surfaced on platforms like Reddit, with users expressing frustration over lost access to funds and long wait times for assistance. The transition has coincided with payday and month-end bill cycles, further complicating the situation for many.

Winsage

August 28, 2025

Phison squashes reports of Windows 11 breaking SSDs — says it was unable to reproduce issues despite 4,500 hours of testing, recommends users deploy heatsinks just in case

Microsoft released a Windows 11 update that disrupted the functionality of several solid-state drives (SSDs). Phison Technology conducted over 4,500 hours of internal testing and was unable to replicate the reported issues with their drives. The company stated that neither partners nor customers reported problems. A fake document claiming to show affected Phison controllers was denounced by the company. Phison advises users to use heatsinks with high-performance drives to prevent thermal throttling. Despite their testing showing no issues, some users may still experience difficulties, and it may be wise to avoid the latest Windows 11 update for now.