Eset Premium is a cybersecurity solution launched in 2024, noted for its speed and effectiveness as an antivirus. It offers excellent malware protection, flexible plans for multiple devices, a quick installation process, and live chat support available 11 hours on weekdays. However, it has a poor track record prior to 2024, relatively high pricing, and issues with chatbot errors regarding live agent availability.
Eset Premium supports multiple platforms including Windows, macOS, Linux, iOS, and Android, and offers three subscription tiers: Essential, Premium, and Ultimate, with varying features and pricing. The Essential plan provides real-time malware protection, while the Premium tier adds a password manager and ransomware protection. The Ultimate plan includes additional features like an unlimited VPN and dark web monitoring.
The installation process is user-friendly, allowing for customization and an initial scan for malware. Eset Premium's design is clean, but the options can be overwhelming. Independent tests show strong performance in 2024, but the software had a weak track record in previous years, earning only a single star in real-time malware protection tests conducted in mid-2023.
Eset provides 24/7 technical support through an AI chatbot, with live chat support available during business hours. The company assures users that their data is used solely for service provision, although there was a reported breach involving a partner company that targeted Eset customers.