device support

Winsage
August 11, 2026
Microsoft PowerToys has introduced on-device support for Phi Silica, a small language model, in its latest preview version, enhancing the Advanced Paste feature for clipboard management. Advanced Paste can format clipboard content in various formats, extract text from images using OCR, and transcode audio and video files. It now supports multiple AI models, including local options like Foundry Local and Ollama. The latest version, PowerToys v0.101.2211.0, includes improvements such as enhanced AI customization for Advanced Paste, better dialog handling in the Command Palette, and improved window management features. Mouse Jump has transitioned to the newer WinUI app architecture, and new settings have been added for update channel selection and bug reporting.
Winsage
July 19, 2026
Microsoft held an OEM Secure Boot Office Hours event with manufacturers like Acer, Asus, Dell, and HP to discuss issues related to the Windows 11 Secure Boot 2023 certificate rollout. Many IT administrators left with unresolved concerns, particularly regarding Secure Boot certificate errors. Participants reported persistent problems, including failures of suggested solutions from official documentation to apply to their hardware configurations. Ed Tittel shared his experience with compliance issues related to CA-2023 certificates, noting that ASUS motherboards sometimes required Secure Boot to be disabled temporarily, while MSI models exhibited erratic behavior. ASRock systems needed manual key resets, and documentation was lacking. Devices from Dell, HP, and Lenovo performed better but still faced staggered rollouts and required multiple reboots for BIOS updates. Specific issues raised included HP's BitLocker recovery loop persisting even with the latest BIOS, challenges with legacy device support from HP, devices showing Secure Boot Status as Unknown, and failures in updating the KEK on HP EliteBooks. Some questions from IT administrators regarding Dell and HP went unanswered during the session. The experiences highlighted a trend of Secure Boot issues across multiple OEMs, not limited to a single vendor. IT administrators are advised to pilot updates on representative hardware, back up BitLocker recovery keys, and consult OEM-specific advisories. The unresolved issues reflect common challenges faced by users, indicating that problems with Secure Boot certificate deployments are widespread across various manufacturers.
Tech Optimizer
May 25, 2026
Avast One is an antivirus solution that offers protection against various digital threats, including AI-generated scams and deepfakes. It features an AI assistant that analyzes texts, links, and images for suspicious content. The starting price is .99 per year, and it supports Windows, macOS, Android, and iOS, with device support ranging from 1-10 for consumers and 1-999 for businesses. Key features include malware protection, ransomware protection, identity theft protection (Ultimate only), webcam protection, a VPN (Ultimate only), a password manager, cloud backup (Business only), a firewall, and a secure browser. The free version provides basic virus and malware protection, while the Premium Security plan starts at .99 for the first year and the Ultimate plan starts at .99. Performance tests show minimal impact on gaming experiences, and the software offers various scanning options. The interface is user-friendly, though some features require higher-tier plans. Avast provides 24/7 support through email, chat, and telephone, but the chat system requires preliminary questions to be answered.
AppWizard
March 27, 2026
Samsung is preparing to launch One UI 9, based on Android 17, which will include a hidden app called ‘Warranty & Care.’ This app, accessible through an activity launcher, will serve as a hub for device support and will allow users to check warranty status, access self-diagnostic tools, and view help guides. It will also provide insights into repair history, repair cost estimates, service center reservations, and real-time updates on repair status. Additionally, an AI-powered chatbot for remote assistance is being developed, though it is uncertain if it will launch with One UI 9. One UI 9 is expected to debut with the Galaxy Z Fold 8 and Galaxy Z Fold 8 Wide later this summer.
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