device support Archives

Winsage

July 19, 2026

Windows 11 Secure Boot is a messy ride on older PCs, and even Microsoft can’t fix it

Microsoft held an OEM Secure Boot Office Hours event with manufacturers like Acer, Asus, Dell, and HP to discuss issues related to the Windows 11 Secure Boot 2023 certificate rollout. Many IT administrators left with unresolved concerns, particularly regarding Secure Boot certificate errors. Participants reported persistent problems, including failures of suggested solutions from official documentation to apply to their hardware configurations. Ed Tittel shared his experience with compliance issues related to CA-2023 certificates, noting that ASUS motherboards sometimes required Secure Boot to be disabled temporarily, while MSI models exhibited erratic behavior. ASRock systems needed manual key resets, and documentation was lacking. Devices from Dell, HP, and Lenovo performed better but still faced staggered rollouts and required multiple reboots for BIOS updates. Specific issues raised included HP's BitLocker recovery loop persisting even with the latest BIOS, challenges with legacy device support from HP, devices showing Secure Boot Status as Unknown, and failures in updating the KEK on HP EliteBooks. Some questions from IT administrators regarding Dell and HP went unanswered during the session. The experiences highlighted a trend of Secure Boot issues across multiple OEMs, not limited to a single vendor. IT administrators are advised to pilot updates on representative hardware, back up BitLocker recovery keys, and consult OEM-specific advisories. The unresolved issues reflect common challenges faced by users, indicating that problems with Secure Boot certificate deployments are widespread across various manufacturers.

Tech Optimizer

June 16, 2026

Subscription twist: Norton 360 Deluxe adds more than just antivirus

Norton 360 Deluxe is a mid-tier security subscription from Gen Digital that offers antivirus protection, a VPN, a password manager, dark web monitoring, and parental controls for up to five devices. It includes real-time threat protection, a firewall, ransomware shielding, and cloud backup of up to 50 GB for Windows users. The parental controls, known as Norton Family, allow monitoring of children's online activities. The Secure VPN encrypts internet traffic on public Wi-Fi and masks IP addresses. The package also features PC SafeCam for webcam security and a smart firewall. Norton 360 Deluxe is marketed with a promotional first-year rate, with higher renewal prices, and is available through digital subscriptions, app stores, and major retailers. The product is designed for households and individuals seeking comprehensive security solutions.

Tech Optimizer

May 25, 2026

Avast One review: Robust protection at a reasonable price… but with some compromises

Avast One is an antivirus solution that offers protection against various digital threats, including AI-generated scams and deepfakes. It features an AI assistant that analyzes texts, links, and images for suspicious content. The starting price is .99 per year, and it supports Windows, macOS, Android, and iOS, with device support ranging from 1-10 for consumers and 1-999 for businesses. Key features include malware protection, ransomware protection, identity theft protection (Ultimate only), webcam protection, a VPN (Ultimate only), a password manager, cloud backup (Business only), a firewall, and a secure browser. The free version provides basic virus and malware protection, while the Premium Security plan starts at .99 for the first year and the Ultimate plan starts at .99. Performance tests show minimal impact on gaming experiences, and the software offers various scanning options. The interface is user-friendly, though some features require higher-tier plans. Avast provides 24/7 support through email, chat, and telephone, but the chat system requires preliminary questions to be answered.

AppWizard

March 27, 2026

Samsung One UI 9’s ‘Warranty & Care’ App Could Revolutionize Device Repairs

Samsung is preparing to launch One UI 9, based on Android 17, which will include a hidden app called ‘Warranty & Care.’ This app, accessible through an activity launcher, will serve as a hub for device support and will allow users to check warranty status, access self-diagnostic tools, and view help guides. It will also provide insights into repair history, repair cost estimates, service center reservations, and real-time updates on repair status. Additionally, an AI-powered chatbot for remote assistance is being developed, though it is uncertain if it will launch with One UI 9. One UI 9 is expected to debut with the Galaxy Z Fold 8 and Galaxy Z Fold 8 Wide later this summer.

AppWizard

March 2, 2026

Best Secure and Encrypted Messaging Apps in 2026

Your text messages and calls can be intercepted by hackers, corporations, and government entities, putting your private information at risk. Corporations may use your messages for targeted advertising or sell your data, while hackers may exploit it for identity theft or fraud. Governments may monitor communications under the guise of national security. Secure messaging apps are essential to protect your communications, as many default options expose sensitive information through metadata or lack proper security. Signal is recognized as the most secure messaging app, offering end-to-end encryption, being open-source, and free of charge, though it requires a phone number for registration. Threema allows complete anonymity without data collection but has no free version. Telegram, while popular, has security concerns as not all communications are end-to-end encrypted by default. WhatsApp and Keybase are discouraged due to ownership issues affecting privacy. Characteristics to look for in a secure messaging app include end-to-end encryption, third-party testing, open-source code, self-destructing messages, and minimal user data collection.

Winsage

February 11, 2026

Enhanced developer tools on the Microsoft Store

The Microsoft Store on Windows is implementing updates based on developer feedback to improve onboarding, publishing, distribution, and analytics. Recent changes include a streamlined onboarding process that reduces the time to create a new developer account by half. Enhancements in developer analytics include upgraded Health Reports with multi-filter support, Anomaly Alerts for unusual app health data, a consolidated Summary Dashboard, and a revamped Usage Dashboard that provides insights on active devices and engagement metrics. Improvements to the Microsoft Store Web Installer include an auto-open feature for Win32 apps and expanded support for enterprise-managed devices. Developers can generate updated badge code for their websites to enhance user trust and installation rates. A new command-line interface allows for app discovery, installation, and updates directly from the terminal, enabling efficient app management. Developer feedback mechanisms have been simplified within Partner Center to encourage ongoing input.

AppWizard

January 28, 2026

The best private messaging apps of 2026: Expert tested

Threema is a Swiss messaging service founded in 2012, which now has over 12 million users and approximately 8,000 organizations globally. The platform's ownership has recently changed to Comitis Capital GmbH. Threema uses a unique approach to user identity by assigning a random eight-digit ID instead of requiring personal information like phone numbers or email addresses. Messages are stored locally and deleted from servers after delivery, enhancing privacy. It operates on a paid model with a one-time fee, supports anonymous payments, and employs high-grade cryptography for security. Users can send text and voice messages, share files up to 100 MB, and conduct end-to-end encrypted voice and video calls. Threema targets individuals and organizations prioritizing privacy and data protection, while it may not appeal to those seeking free apps or cloud-based chat history. Key features include end-to-end encryption, QR-based contact verification, and local group management capabilities.

Tech Optimizer

January 7, 2026

Norton in 2026: Is the Old-School Antivirus Brand Still Worth Your Trust?

Norton has evolved into a comprehensive cybersecurity suite by 2026, transitioning from traditional antivirus software to a holistic solution under Gen Digital Inc. Its offerings include Norton 360, which provides real-time malware and ransomware protection, a built-in unlimited data VPN, password management, dark web monitoring, and identity protection on higher tiers. The Norton 360 Deluxe plan is popular for households, offering high protection scores, a usable VPN, dark web monitoring, cross-platform support, and identity protection features. Users appreciate its ease of use, strong protection record, and the value of the VPN, while some express frustration with upselling, auto-renew pricing, and performance on older machines. Norton competes with brands like Bitdefender, Kaspersky, and McAfee, with its all-in-one convenience being a key advantage. It is suitable for families and less tech-savvy users but may not be ideal for those preferring minimalist setups or who have older hardware.

Tech Optimizer

January 4, 2026

The Best Antivirus Software for Mobile Security in 2026

TraceX Guard is an AI-powered Android security application developed by TraceX Labs, specifically designed for the mobile threat landscape in India. It focuses on regional threats such as scam applications, malicious APK installers, QR code fraud, and hidden malware. The app features AI-driven malware detection, APK installation protection, QR and URL security, network security, identity and account protection, and a multilingual interface to enhance accessibility for users in Tier-2 and Tier-3 cities. Bitdefender Mobile Security is a premium antivirus solution for Android that offers on-demand and on-install scanning, web protection, a built-in VPN, and an account privacy checker, known for its accurate threat detection and minimal system impact. Norton Mobile Security provides real-time malware protection, app advisor and pre-download scanning, Wi-Fi security alerts, web protection, and an optional VPN, making it suitable for users of all experience levels. McAfee Mobile Security includes antivirus and threat scanning, an unlimited secure VPN, identity monitoring, safe browsing features, and multi-device support, catering to users seeking comprehensive protection and privacy tools. When choosing a mobile security app, TraceX Guard is ideal for India-focused protection, Bitdefender for strong paid protection, Norton for a well-rounded suite, and McAfee for broad protection with VPN and identity monitoring.

Tech Optimizer

December 29, 2025

Best antivirus software of 2025: security, speed, pricing

In 2025, the best antivirus software includes: - MacKeeper: Best for Mac users, cryptocurrency holders, and identity protection. Key features include real-time protection against malware, ID Theft Guard, adware cleaning, built-in VPN, and system performance tools. Pricing starts around €9.86/month. - Norton 360: Best for families and multi-device protection. It offers advanced malware protection, a VPN, cloud backup, Dark Web monitoring, and parental controls. Pricing is approximately .50–/month. - Bitdefender: Best for aggressive ransomware protection with minimal CPU load. It features ransomware recovery, advanced threat detection, multi-layer malware defense, and a secure password manager. Pricing starts from .99–.99/year. - McAfee: Best for identity theft monitoring and financial protection. It includes effective malware detection, credit checks, and privacy tools. Pricing ranges from .99–.99/year. - Surfshark One: Best for lightweight antivirus combined with privacy tools. Key features include real-time antivirus and a VPN. Pricing starts from €1.69-€4.19/month. - Avast: Best for free antivirus features. It offers free real-time protection and a Ransomware Shield. The free version is available, with premium starting around .99/year. - AVG: Best for beginners needing a simple, effective free antivirus. It provides real-time threat protection and ransomware defense. The free version is available, or .68/year for advanced features. - Malwarebytes: Best for removing active malware and adware. It excels in malware cleanup and fast scans. Pricing starts from .49/year. - TotalAV: Best for strong first-year pricing and antivirus + privacy bundle. It protects against malware and includes a VPN. Pricing is approximately .00 for the first year, renewing at .99/year. Pricing information is based on rates available in December 2025.