A customer brought in a functional Dell laptop running Windows 10, which lost mainstream support from Microsoft in October 2025. Although the laptop still operates, Microsoft has stopped patching security vulnerabilities unless users take specific actions. Users have three options: upgrade to Windows 11 if their PC meets requirements, purchase a new or refurbished PC, or enroll in extended security updates available until October 2027. There is also a warning about potential scams related to Windows 10's support status. Users can check their PC's eligibility for Windows 11 using the "PC Health Check" app from Microsoft.