economic abuse

Beginning Thursday, Nationwide customers can conceal payment references on incoming bank transfers within the app. This feature aims to help prevent abusers from using banking systems to maintain unwanted contact and control over survivors. Domestic abuse charities have raised concerns about payment references being used for harassment, with some abusers sending messages or threats through these references. Nationwide's initiative empowers customers to control what is visible in their accounts. Approximately 4.2 million women in the UK have experienced economic abuse, which can include controlling bank accounts and monitoring financial activity. Nationwide's vulnerability support team assisted 312 customers facing abuse in 2025, an increase from 213 the previous year. The organization has also established “safe spaces” in hundreds of branches for domestic abuse support. Campaigners urge other banks to assess how banking features might be exploited by abusers, and Nationwide is considering extending similar functionalities to Virgin Money customers in the future.