Microsoft has been criticized for neglecting its consumer-facing businesses, including Surface, Xbox, and Windows, due to underfunding and cost-cutting measures as it focuses on artificial intelligence. Many of its applications, such as Microsoft Authenticator and SwiftKey, are perceived as being abandoned. The company has experienced significant layoffs, dissolved customer service teams, and closed retail locations. On September 7, 2025, the Surface social media account faced backlash for promoting products using iPadOS instead of Windows 11. Microsoft is also dealing with security breaches and allegations regarding a damaging Windows 11 update. Despite these issues, the company's market capitalization stands at .6 trillion, the second largest in corporate history, but there are concerns that the AI-driven stock surge may be unsustainable.