Borderlands 4 has faced significant performance challenges, with reports indicating that even high-end PCs struggle to maintain 60 frames per second. Gearbox CEO Randy Pitchford has offered personal tech support to players experiencing these issues. In response to player complaints, publisher 2K released a guide with recommended graphics settings for various resolutions and graphics cards. Pitchford has suggested players lower their resolution or use frame generation technologies like DLSS to improve performance. He provided specific optimization advice for players, including disabling Vsync, utilizing DLSS with multi-frame generation, and adjusting graphics settings. Despite his efforts, some players have expressed frustration with his responses. The game has also seen the release of PC performance patches to address ongoing issues. Borderlands 4 is set on the planet Kairos, marking a departure from the franchise's traditional setting of Pandora.