Staff at ZeniMax Media are frustrated with delays in negotiations with Microsoft, as they have not secured a union contract nearly two years after forming the ZeniMax Workers United bargaining unit. This situation follows a labor neutrality agreement between Microsoft and the Communications Workers of America (CWA) made almost three years ago. Employees, including senior QA tester Autumn Mitchell, express dissatisfaction with Microsoft's public image versus their experiences during negotiations. CWA chief of staff Sylvia J. Ramos emphasizes the need for Microsoft to prioritize contract negotiations. A Microsoft representative stated the company's commitment to reaching a fair resolution.