hotel regulations

Hotels in Russia will be required to use the state-supported messaging application, Max, for checking in guests without an internal passport starting September 1. Establishments with over 50 rooms must invest in necessary hardware and train staff to operate Max. This regulation follows a framework introduced on April 1 allowing Russian citizens to check in with alternative identification forms, while foreign guests must present physical passports. Max, launched in spring 2025 as a Kremlin-approved alternative to WhatsApp and Telegram, is already pre-installed on smartphones and computers sold in Russia and is accessible only to Russian citizens and users from “friendly” nations. The government aims for Max to become a comprehensive "super-app" integrating various services.