- Sendbird offers in-app messaging capabilities favored by midsized companies and large enterprises in various sectors.
- The platform's back-end control center streamlines automation of customer communication workflows.
- Sendbird focuses on in-app messaging as the core of its business communication strategy.
- The company integrates AI-powered chatbots and emphasizes partnering with various AI tools rather than creating proprietary ones.
- In-app messaging solutions are becoming popular due to privacy regulations and consumer aversion to unsolicited messages.