incident reporting

Sophos has warned managed service providers (MSPs) about their vulnerability to ransomware attacks targeting remote monitoring and management (RMM) tools. They reported a ransomware incident involving DragonForce, where attackers accessed the SimpleHelp RMM to deploy ransomware across multiple endpoints and exfiltrate sensitive data using a double extortion strategy. An alert was triggered by a suspicious SimpleHelp installer file pushed through the MSP's legitimate RMM instance. MSPs utilizing Sophos's managed detection and response (MDR) services successfully prevented hacker access, while those without security investments were impacted by the ransomware and data exfiltration. Following the incident, the affected MSP sought help from Sophos Rapid Response for digital forensics. Mark Appleton from Also Cloud UK stressed the importance of MSPs investing in advanced exposure management tools to mitigate cyber threats, noting that endpoints are primary targets for breaches. He highlighted the significance of continuous threat exposure management as essential for MSPs to protect themselves and their clients from attacks.