incidents

On the evening of October 9, users attempting to access ChatGPT on Android devices encountered the message "This content is unavailable in this version of the app" due to an issue from OpenAI. The problem began at 21:00:39Z and lasted for three hours and 26 minutes, concluding at 00:26:44Z on October 10. OpenAI advised users to switch to the web version while they worked on a fix for older app versions. A second major incident occurred 48 minutes later, locking workspace administrators out of plugin settings from 21:48:34Z to 23:26:59Z on October 9, totaling one hour and 38 minutes. Both incidents overlapped entirely, with the Android issue persisting for an additional hour after the admin issue was resolved. As of 21:42 UTC on October 10, a third minor incident regarding "Delayed Costs data in the Compliance API" remained unresolved, having started at 17:23:18Z on October 9. OpenAI reported that some customers might experience incomplete Costs data while the backlog was addressed, with the catch-up process expected to continue through October 11. ChatGPT usage and API Platform requests were unaffected, and the overall status was designated as "Partial System Degradation." Additionally, a more significant outage occurred on September 29, lasting five hours and 22 minutes and affecting 30 components, which was more extensive than the incidents on October 9. Neither of the major incidents on October 9 impacted the API.