IT support

Tech Optimizer
September 15, 2026
Iranian state-sponsored hackers are targeting dissidents, activists, and journalists using deceptive tactics, including malicious applications that impersonate reputable cybersecurity products like Norton Antivirus and KeePass. The FBI and UK authorities issued a warning about these hackers, who establish rapport with targets via social messaging platforms, posing as IT support or known contacts. They convince victims to download files that appear authentic, including AI video creation applications and other software. The spyware, named “Chosen Brick,” infects Windows PCs and has capabilities such as capturing screen content, recording audio, collecting message data, and downloading additional malware. The hackers have exploited this spyware to publish personal details of victims, increasing their harassment. The FBI advises potential victims on detecting the spyware and recommends enabling antivirus software, running regular scans, and avoiding unofficial downloads.
Tech Optimizer
September 12, 2026
If you hold Microsoft 365 E5, you already have access to Microsoft Defender for Endpoint, which provides enterprise-grade endpoint protection at no additional cost. For organizations without a dedicated security specialist, Sophos is recommended. CrowdStrike is suitable for those with a mature Security Operations Center (SOC) and sufficient budget. Other options include SentinelOne for mid-sized organizations needing automation, ESET for older hardware and virtual desktops, Avast Business for very small businesses without IT staff, VIPRE for budget-conscious organizations, and Expel for tool-agnostic managed detection and response. It is essential to assess your organization's current situation honestly when evaluating endpoint protection options. Antivirus and EDR are now essentially the same agent, and organizations should inquire about update staging processes and review independent tests for protection rates. Coverage for servers and Linux environments is often overlooked but crucial, as Linux servers are prime targets for ransomware. Key recommendations include: - Microsoft Defender for Endpoint for organizations already on Microsoft 365 E5. - Sophos for organizations with 25-500 staff relying on IT generalists. - CrowdStrike for enterprises with a well-funded security operations function. - SentinelOne for mid-sized organizations needing autonomous operation. - ESET for organizations with older hardware or virtual desktop infrastructure. - Avast Business for micro and small businesses. - VIPRE for budget-conscious organizations. - Expel for those seeking managed detection across various environments. During deployment, avoid running two real-time agents simultaneously, ensure prevention features are activated, and test on line-of-business applications first. Verify update staging and rollback procedures with vendors, and confirm whether Microsoft licensing covers your needs to avoid unnecessary purchases.
Tech Optimizer
September 10, 2026
If you hold Microsoft 365 E5, you have access to Microsoft Defender for Endpoint, which provides enterprise-grade endpoint protection at no additional cost. For organizations without a dedicated security specialist, Sophos is recommended for its user-friendly platform. CrowdStrike is suggested for those with a mature Security Operations Center (SOC) and sufficient budget. Other options include SentinelOne for mid-sized organizations needing automation, ESET for older hardware and virtual desktops, Avast Business for very small businesses, VIPRE for budget-conscious mixed estates, and Expel for tool-agnostic managed detection and response. Antivirus and EDR are now unified under a single agent, and organizations should inquire about update staging processes to avoid issues like those experienced in July 2024 with a major vendor's faulty content update. Independent tests from organizations like AV-Comparatives and AV-TEST are crucial for evaluating protection rates and false positives. Linux servers require attention as they are often targeted by ransomware. When deploying endpoint protection, avoid running two real-time agents simultaneously, activate prevention features promptly, and test deployments on critical applications first. Organizations should confirm their Microsoft licensing covers necessary features and ensure there is a plan for responding to alerts. Common pitfalls include neglecting identity management and failing to test response workflows before incidents occur.
Tech Optimizer
August 23, 2026
Splashtop has launched its antivirus product, Splashtop Shield, after over two decades in remote access solutions. The antivirus received a four-star rating but is still being refined. It offers remote care capabilities for families, with various licensing options: an Individual license for two computers, a Family Lite license for up to five devices, and a full Family subscription for ten devices. Pricing is competitive within the market. Splashtop Shield enhances security by blocking unapproved remote access tools and provides a control console for family members to manage antivirus settings. In testing, it scored 7.8 out of 10 for malware protection, lower than competitors, and blocked 86% of malware-hosting URLs. It excelled in phishing protection, detecting 99% of fraudulent attempts. The Family Guardian feature allows comprehensive control over family members' antivirus settings, facilitating remote assistance. However, the antivirus component lacks the robustness of established competitors, and its performance raises concerns.
Tech Optimizer
June 25, 2026
Many individuals question the value of their antivirus subscriptions, especially as free protection options have improved and the features of paid services may not be necessary for everyone. Modern antivirus solutions now include features like VPNs, password managers, parental controls, identity theft protection, and dark web monitoring, which may go unused by some users. Those with modern devices may already have built-in security measures, such as Microsoft Defender for Windows users and similar protections for Mac users, making paid subscriptions potentially unnecessary for those practicing safe online behaviors. Paid antivirus may be worthwhile for individuals managing multiple devices or users, or if the bundled features are more economical than purchasing them separately. Auto-renewal can lead to unexpected charges and upselling tactics, emphasizing the importance of reviewing subscriptions regularly. Ultimately, the decision to pay for antivirus depends on individual circumstances and comfort with technology. Disabling auto-renewal is recommended to allow for annual evaluations of needs and competitive offers.
Winsage
June 12, 2026
Microsoft released a cumulative update for Windows 10, designated as KB5094127, during the latest Patch Tuesday. Some users are experiencing issues where they are prompted to enter their BitLocker recovery key after installing the update. This problem is linked to systems with an "unrecommended" BitLocker Group Policy configuration and has occurred in previous updates. Specific conditions that can lead to this issue include having BitLocker enabled on the operating system drive, a certain Group Policy setting configured, the System Information tool reporting a specific Secure Boot State, the presence of a particular certificate in the Secure Boot Signature Database, and not using the 2023-signed Windows Boot Manager. Affected users may face difficulties accessing their BitLocker recovery key, potentially leading to lockouts. Microsoft suggests that personal devices are less likely to be affected, with the issue primarily impacting enterprise setups. The company is working on a resolution and advises IT administrators to consider removing the Group Policy configuration before installing the update. Update KB5094127 is available only to Windows 10 users in the Extended Security Updates program for versions 21H2 and 22H2, addressing various bugs and security vulnerabilities.
Winsage
April 16, 2026
Users have reported issues with Windows 11 update KB5083769, which has triggered BitLocker recovery key prompts, locking some users out of their PCs. Microsoft acknowledged that the problem mainly affects corporate devices with specific BitLocker Group Policy settings. The issue is limited to systems where BitLocker is enabled, certain Group Policy configurations are set, and the Secure Boot State PCR7 Binding is “Not Possible.” Affected users need to enter their BitLocker recovery key or contact IT support for assistance. Microsoft has also provided guidance for IT departments to perform a Known Issue Rollback to remove the problematic updates, though this may expose systems to vulnerabilities.
Winsage
February 11, 2026
Secure Boot is a security feature in Windows and Windows Server that protects devices from untrusted software at startup. It has been in operation since 2011 and relies on certificates embedded in a PC’s firmware. The original Secure Boot certificates will begin to expire in late June 2026. New certificates are being rolled out through regular Windows updates for supported devices, with OEMs preparing new devices with updated certificates since 2024. If devices do not receive the new certificates before the expiration of the old ones, they will continue to function but will enter a degraded security state, limiting future protections. Users generally do not need to take action, as updates will be installed automatically, but some specialized systems may require separate firmware updates. Organizations can monitor the update status through the Windows Security App and should ensure devices are running the latest updates and firmware. Support is available for individuals and organizations facing issues during the update process.
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