mobile and online banking services

- Technical difficulties disrupted TSB's mobile and online banking services, with 2,706 incidents reported by customers. - 88% of reported problems were related to the mobile banking app, while 12% were related to the website. - Concentration of reports emerged from urban centers like Glasgow, Edinburgh, Manchester, and London. - TSB issued an acknowledgment of the service disruption within half an hour and reassured customers that they were working to resolve the issues. - Customers expressed urgency and frustration on social media regarding the banking service disruption. - TSB responded on social media acknowledging the issues and assuring customers that they are working to resolve the problem.