payment issues Archives

AppWizard

February 4, 2025

Martin Lewis warning on bank app payment to Ryanair, JustEat and others

Martin Lewis, founder of Money Saving Expert, cautioned about the "pay by bank app" options at online checkouts, noting that while they streamline transactions, they lack consumer protection compared to credit card payments. These methods, increasingly used on platforms like JustEat and Ryanair, involve selecting a bank and authenticating via biometrics, but function as bank transfers, which do not provide protections like chargeback rights or Section 75 of the Consumer Credit Act. Section 75 allows credit card users to claim refunds for faulty goods or services. A KPMG UK survey found that over two-thirds of respondents with recent payment issues were more inclined to carry cash, with 22% having experienced such problems.

AppWizard

February 3, 2025

Lloyds and Halifax banking app customers urged ‘do not make repeat payments’

Customers of Lloyds and Halifax faced disruptions with their banking applications, primarily related to difficulties in making and receiving payments. Reports of issues began around 7 a.m. on Monday, affecting several hundred users. Lloyds acknowledged the problems on social media and assured customers that online banking and telephone services remained operational. This incident follows a significant outage at Barclays attributed to a technology issue, which left many customers unable to access funds. Lloyds Banking Group announced plans to close 136 high street branches between May 2023 and March 2026, raising concerns about the reliability of digital banking services. Industry experts expressed worries regarding the resilience of financial infrastructure amid these technological disruptions.