Windows 11 was launched in October 2021 but has faced significant challenges, including stringent hardware requirements that alienated many users, persistent bugs, and stagnant adoption rates. Key components of the Windows 11 interface, such as the Start Menu, Taskbar, File Explorer, and Settings app, have been unreliable, with major failures following updates due to a problematic XAML software component. Microsoft acknowledged these issues, which have left users dealing with non-functional menus and taskbars. The fragility of Windows 11 is partly attributed to the integration of AI-generated code, which raises concerns about software quality. The operating system has also introduced ads, leading to user resentment and a decline in trust. Many users continue to prefer Windows 10, which still powers about 1 billion PCs, as adoption rates for Windows 11 lag behind those of Windows 10 at a similar stage. Microsoft faces a dilemma on whether to focus on AI features or restore core functionality to regain user confidence.