profit margin

In 2017, Respond.io was founded to help businesses adapt to customer shifts towards messaging applications. It is headquartered in Kuala Lumpur and recently raised million in a Series B funding round, following a million Series A round in 2022. The company reported an annual recurring revenue (ARR) of million, a 169% year-over-year increase, with a 30% profit margin. Co-founders include Gerardo Salandra (CEO), Hassan Ahmed (CTO), and Yaroslav Kudritskiy (COO), who initially started the company in Hong Kong before relocating to Malaysia. Respond.io's platform caters to mid- to large-sized B2C enterprises, facilitating customer interactions across various messaging channels and utilizing AI for efficiency. The target market consists of "high-consideration" businesses, with an ideal customer profile of companies having 200 to 10,000 employees. Respond processes 2 billion messages quarterly and has a unique pricing model based on conversation volume rather than per user. The company emphasizes a data flywheel effect that enhances AI capabilities through increased message volume. Plans for growth include hiring, organic expansion, and strategic acquisitions, particularly in Europe and North America, which are projected to become larger revenue segments. Currently, revenue is distributed with 30% from APAC, 30% from Latin America, and 20% from the Middle East and Africa, with the remaining 20% from North America and Western Europe. Salandra expressed a cautious approach to growth and aspirations for a future public offering on Nasdaq.