Some users are experiencing issues with Remote Desktop Protocol (RDP) rejecting Microsoft Account (MSA) credentials, displaying an error message about invalid credentials. This problem can arise from various technical factors, including:
- Credential validation failures due to issues with Microsoft server interactions.
- Problems with secure channel negotiation during the authentication process.
- Time synchronization or DNS resolution issues affecting credential verification.
- Misconfigured credential policies that block MSA logins over RDP.
- Network-Level Authentication requirements that may hinder access if the MSA does not meet security standards like two-factor authentication.
- Account restrictions or conditional access policies that impose specific compliance requirements.
- Corruption of the user profile associated with the MSA.
- Software conflicts or updates, particularly with recent Cumulative Updates or third-party security tools.
To address MSA authentication failures, creating a local administrator account on the target machine can serve as a workaround for RDP access. Some users have noted that while most PCs function well with an MSA, certain systems require a local account for successful connections, particularly on Windows versions 24H2 and 25H2 within Insider Preview builds.