recovery screen Archives

Winsage

June 2, 2025

Microsoft Issues New Emergency Update For Windows Users

Microsoft has released an emergency out-of-band update, KB5062170, to address issues from the May 13, 2025 Windows security update (KB5058405), which failed to install on some Windows 11 devices, showing error code 0xc0000098. The new update fixes an issue with the ACPI.sys driver and is available via the Update Catalog. It primarily impacts enterprise environments, particularly virtual setups like Azure Virtual Machines and Azure Virtual Desktop, while home users are less affected. KB5062170 includes all enhancements from the May 2025 non-security preview update and supersedes prior updates, requiring a device restart after installation.

Winsage

May 31, 2025

Microsoft Warns Windows Users—Emergency Update Within Days

Microsoft is addressing issues with the May 13, 2025 Windows security update (KB5058405) that is failing to install on some Windows 11, version 22H2 and 23H2 devices. An out-of-band update is planned to be released shortly. A recovery error message indicating that “your PC/Device needs to be repaired” may appear, with the root cause identified as an ACPI.sys driver problem, potentially showing the error code: 0xc0000098. Most reports of this update failure have come from virtual environments, affecting enterprise users more than home users. Earlier in May, a similar emergency update was issued for Windows 10 users experiencing a BitLocker Recovery screen during the installation of a security update.

Winsage

May 29, 2025

Microsoft Confirms New Update Failure For Windows Users

Microsoft is investigating issues with Windows 11 versions 22H2 and 23H2 related to the May 13, 2025 security update (KB5058405), which has caused installation failures. Users are encountering a recovery error stating, “Your PC/Device needs to be repaired,” linked to the ACPI.sys driver, with the error code 0xc0000098. This issue affects not only personal computers but also virtual environments, including Azure Virtual Machines and Citrix or Hyper-V hosted machines. Earlier, Microsoft addressed similar problems for Windows 10 users experiencing BitLocker Recovery screens during the installation of the same security update. Microsoft has released the KB5061977 out-of-band update for Windows 11 in response to these ongoing challenges.

Winsage

May 21, 2025

Windows 10’s latest update packs a nasty bug, and while your system might be safe, it’s vital you check now

Windows 10 users are experiencing issues with the May update, which has a bug affecting business laptops with Intel vPro processors. This bug can cause update installation failures and repeated automatic repair attempts. Microsoft has released an emergency fix, KB5061768, which users should apply before installing the May update. The problem stems from the termination of the lsass.exe service, leading to automatic repair failures and potential lockouts for users with Device Encryption or BitLocker. To recover, users may need to disable Intel Trusted Execution Technology (TXT) and Intel VT for Direct I/O in BIOS settings, which typically requires the BitLocker recovery key. A workaround allows users to disable Intel TXT without changing Intel VT settings. Users can access BIOS by pressing keys like F2, F10, or F12 during startup, navigate to the Intel TXT setting, disable it, and then restart their PC to install the emergency patch. It is recommended to install the emergency fix before downloading the May update. Similar bugs have occurred in previous updates for Windows 10 and 11. Windows 11 users should note that a clean install of version 24H2 automatically applies Device Encryption, which requires careful management of Microsoft account credentials for recovery keys.

Winsage

May 20, 2025

Microsoft Confirms Emergency Update For Windows Users

Microsoft has released an emergency update for Windows 10 due to issues following May’s mandatory security update, which caused BitLocker Recovery screens and Blue Screens of Death for users. The problem primarily affects devices with Intel Trusted Execution Technology on 10th generation or later Intel vPro processors. Users who encounter these issues are advised to disable Intel VT for Direct I/O and Intel TXT in BIOS/UEFI settings, install update KB5061768, and then re-enable the settings. Microsoft has stated that its support team cannot retrieve lost BitLocker recovery keys. This issue mainly impacts enterprise users, as consumer devices generally do not use Intel vPro processors.

Winsage

May 19, 2025

Latest patch puts some Windows 10 machines in recovery loops

Many users are experiencing issues with Windows 10 versions 22H2 and Windows 10 Enterprise LTSC 2021, particularly those with Intel Trusted Execution Technology (TXT) on tenth-generation or later Intel processors with vPro support. Users who have BitLocker enabled and installed the KB5058379 patch released on May 13 may need their BitLocker recovery keys due to a bug causing lsass.exe to terminate unexpectedly, leading to an Automatic Repair cycle or a reboot loop. Microsoft has acknowledged the issue and is working on an Out-of-band update. Meanwhile, workarounds, such as disabling TXT, pose security risks. Microsoft also announced significant layoffs affecting thousands of employees.

Winsage

May 16, 2025

Microsoft confirms May Windows 10 updates trigger BitLocker recovery

Microsoft has acknowledged an issue affecting some Windows 10 and Windows 10 Enterprise LTSC 2021 systems after the installation of the May 2025 security update (KB5058379), causing devices to boot into BitLocker recovery mode. This problem arises when the update leads to multiple startup failures, preventing the system from initiating Automatic Repair without the recovery key. Users experiencing this issue may see LSASS errors and the 0x800F0845 error code in the Windows Event Viewer. Reports indicate that various devices from manufacturers like Lenovo, Dell, and HP are affected. Microsoft suggests troubleshooting steps such as disabling Intel Trusted Execution Technology, Secure Boot, Virtualization Technologies, or Firmware Protection. This is not the first occurrence of such issues, as similar problems were reported after previous updates in August 2024 and August 2022.

Winsage

May 16, 2025

Windows 10 KB5058379 update triggering BitLocker Recovery after install

The Windows 10 KB5058379 cumulative update, released on May 13, 2025, has caused unexpected BitLocker recovery prompts for some users after installation and reboot. Reports indicate that affected devices, including those from Lenovo, Dell, and HP, automatically boot into the Windows Recovery Environment and display the BitLocker recovery screen. Users have experienced various issues, such as needing BitLocker keys to start up or devices refusing to start. A workaround involves disabling Intel Trusted Execution Technology (TXT) in the BIOS. Microsoft has not publicly acknowledged the issue but support representatives are aware and working on a resolution. Microsoft has provided steps to resolve the issue, including disabling Secure Boot and virtualization technologies, checking Microsoft Defender System Guard Firmware Protection status, and disabling firmware protection via Group Policy or Registry Editor.

Winsage

May 6, 2025

BitLocker is Locking Out Windows 11 Users; Here’s How to Recover and Prevent It

Microsoft's Windows 11 24H2 update enables BitLocker (Device Encryption) by default, encrypting the entire drive to protect user data. BitLocker is automatically activated during a clean installation when users sign in with a Microsoft account, and manufacturers will have it enabled by default on new PCs with this version. Microsoft has relaxed certain hardware requirements to increase accessibility. Users have reported being locked out of their PCs due to a lack of communication about BitLocker's activation process. The BitLocker recovery key can be found by signing into the Microsoft account linked to the PC at account.microsoft.com/devices/recoverykey. To disable BitLocker, Windows 11 Home users can go to Settings > Privacy & Security > Device Encryption, while Pro users can search for Manage BitLocker in the Start menu. To prevent automatic BitLocker encryption during installation, users can modify settings in the Registry Editor.

Winsage

September 30, 2024

Do not install! Recent Windows 11 update wreaks havoc and breaks PCs

Microsoft introduced an optional update for Windows 11, designated as KB5043145, which has caused significant issues for some users, leading to unresponsive systems. After installation, many users experienced the Blue Screen of Death (BSOD) or the Green Screen of Death (GSOD), and some were prompted for BitLocker recovery. The update has been linked to a persistent boot loop, preventing affected systems from starting properly. Microsoft has acknowledged this issue, particularly for users on Windows 11 versions 23H2 and 22H2, and has removed the update from circulation. Users reported additional problems, including non-functional mice and keyboards and loss of WLAN connectivity. Microsoft is investigating these issues and advises users to hold off on installing the update if they haven't done so yet. For those who have installed it, they can uninstall it via Windows Recovery or through the Settings menu.