On July 25, Instagram users experienced a glitch preventing them from sending messages to friends, with the app labeling contacts as "AI chats." Namerah Saud-Fatmi from Android Central reported that her friends, who she follows and who follow her back, did not appear when trying to send Reels. Users on Reddit echoed similar frustrations, noting that their friends were also labeled as AI, causing them to vanish from chat lists. Some users had been facing this issue for up to two days, and a workaround involved copying links to Reels to share directly.