Device management is challenging for system administrators, especially when controls are lacking or software rollouts are misaligned with management tools. Jack Gold, a principal analyst at J. Gold Associates, cites an example of a driver update that was incompatible and did not allow users to revert to a previous version, similar to issues faced by Crowdstrike. He stresses the need for a cautious approach to rolling back updates, particularly with Windows 11, which had problems due to an Intune glitch. Gold recommends testing rollbacks on a limited scale before wider deployment to identify and resolve potential issues.