support article Archives

Winsage

May 18, 2025

Microsoft shares official guide for fixing every Windows 11/10 update download/install error

Microsoft has updated its official support article for Windows Update troubleshooting following the launch of Windows 11 24H2. The update includes new recommendations for resolving update-related challenges, such as using the built-in Windows Update Troubleshooter and clearing the Windows Update cache. To use the Windows Update Troubleshooter, users should: 1. Select Start > Settings > Update & Security. 2. Choose Troubleshoot from the left-hand menu, then click on Additional troubleshooters. 3. Select Windows Update under the Get up and running section and click Run the troubleshooter. 4. Follow the on-screen instructions. To clear the Windows Update cache, users should: 1. Press Win + R, type services.msc, and press Enter. 2. Locate the Windows Update service, right-click it, and select Stop. 3. Navigate to C:WindowsSoftwareDistribution and delete all files and folders within this directory. 4. Return to the Services window, right-click Windows Update, and select Start. Microsoft has also provided a list of common update-related error codes and their explanations, including: - 0x800705b4: Update took too long to install or was interrupted. - 0x80240034: Update process is stuck due to an incomplete update or connection issue. - 0x800f0922 or 0x8007000E: Unable to install the update due to insufficient disk space. - 0x800F081F, 0x80073712, or 0x80246007: Corrupted or missing system files or incomplete download. - 0x80070020: Another program or process is blocking the Windows update process. Additional error codes specific to Windows 11 include: - 0x8007000d: Issue with Windows Update files or corruption in the update cache. - 0xC1900101: Incompatible driver causing the update to fail. - 0x80070005: Access Denied error or insufficient permissions to install updates.

Winsage

May 13, 2025

Microsoft extends Office app support on Windows 10 to 2028

Microsoft will continue to provide security updates for Microsoft 365 apps on Windows 10 for an additional three years, extending support until October 10, 2028. This decision follows the initial plan to cease support after Windows 10's end of support on October 14, 2025. Updates will be delivered through standard channels to assist users during their transition to Windows 11. Microsoft is also offering Extended Security Updates, allowing consumers an additional year of updates and businesses the option to purchase up to three years of extended updates.

Winsage

May 11, 2025

Microsoft 365 might’ve just given you another excuse to stay on Windows 10 for three more years

Microsoft will continue to provide security updates for Microsoft 365 apps on Windows 10 until October 10, 2028, despite Windows 10 reaching its End of Life on October 14, 2025. This extension is intended to assist users during their transition to Windows 11. While Microsoft 365 apps will still function after Windows 10 support ends, users may experience performance and reliability issues on an unsupported operating system.

Winsage

May 9, 2025

How to upgrade your ‘incompatible’ Windows 10 PC to Windows 11

On October 14, 2025, Microsoft will stop providing security updates for Windows 10 unless users enroll in the Extended Security Updates program. Upgrading to Windows 11 may be difficult for PCs older than five or six years due to strict compatibility requirements, including a CPU on the approved list and a Trusted Platform Module (TPM) version 2.0. Users may encounter error messages if their hardware does not meet these criteria. There are workarounds for some users, particularly those with PCs designed for Windows 10, but older devices, especially with AMD processors, may face significant challenges. To upgrade, users must ensure their PC is configured to start with UEFI, supports Secure Boot, and has an enabled TPM. A registry edit can allow bypassing CPU checks and accepting older TPM versions. Alternatively, a clean installation of Windows 11 can be performed using installation media, which bypasses CPU compatibility checks but still requires TPM and Secure Boot support. Microsoft has introduced new restrictions with the Windows 11 version 24H2 update, requiring CPUs to support specific instructions (SSE4.2 and PopCnt). For those opting to use the Rufus utility to create installation media, it is essential to use version 4.6 or later to bypass compatibility checks. Users must download the Windows 11 ISO, prepare a USB drive, and follow specific steps to initiate the upgrade process.

Winsage

April 9, 2025

Windows 10: Computer recycling at the end of support

Microsoft has issued guidance advising users to consider disposing of computers that cannot upgrade to Windows 11, as support for Windows 10 will end on October 14, 2025. The document suggests recycling old devices responsibly and mentions that Microsoft Surface devices can be sent in for recycling in certain states. The trade-in program is limited to specific countries and applies only when purchasing certain new Surface PCs. The document does not explicitly instruct customers to discard outdated devices but promotes new hardware sales. It also notes that alternatives like installing a Linux distribution on older hardware exist. The lack of security updates for unsupported systems will increase vulnerability to cyber threats.

Winsage

March 8, 2025

Microsoft lists a reason why you should update to Windows 11 from 10 via clean install

Microsoft is encouraging users to transition from Windows 10 to Windows 11, which currently holds a market share of 38% compared to Windows 10's nearly 60%. In February 2024, Microsoft launched a promotional campaign to highlight the benefits of Windows 11, and by June, it aimed to dispel myths about the new operating system. The company emphasized security features, particularly the Smart App Control feature in Windows 11, which helps protect against potentially unwanted applications (PUAs). The updated support page for Windows 11 includes recommendations such as downloading apps from trusted sources, using updated antivirus software, and keeping devices up-to-date. Smart App Control requires a clean installation of Windows 11, and users upgrading from Windows 10 must perform a reset, as an in-place upgrade is not sufficient.

Winsage

March 6, 2025

Microsoft finally shares guide to fix a pre-Windows 11 “0x80131500” Store error

Microsoft has updated its support page to address the "0x80131500" error affecting users of its Store application. This error has been a known issue since 2019. The support article provides four solutions: resetting the Microsoft Store app, checking for updates, running the Store troubleshooter (Windows 10 only), and updating internet TLS settings. Specifically, users are advised to ensure that TLS 1.2 and 1.3 are enabled while TLS 1.0 and 1.1 are unchecked. The "0x80131500" error has also been associated with the Windows 10 20H2 update error. Additionally, TLS 1.0 and 1.1 were deprecated in 2023, leading to their disablement in Microsoft 365 products and related APIs.

Winsage

February 6, 2025

Microsoft Suddenly Warns Users—Go Back To Windows 10 Immediately

Windows 10 users are facing confusion due to conflicting guidance as the October deadline approaches. They can choose to upgrade their system, buy a new PC, or pay for an additional year of support. Microsoft has removed a Registry tweak that allowed users to bypass hardware restrictions, complicating the situation for those unable to upgrade. Additionally, the Flyby11 software, which blocked installations for many users, has also been eliminated. Microsoft has confirmed that the minimum system requirements for Windows 11 remain unchanged and recommends that users who used workarounds revert to Windows 10. Users with compatible PCs can still upgrade for free until at least October, while those without eligible systems need to consider hardware upgrades or pay a fee to extend support until October 2026.

Winsage

February 5, 2025

KB5053484: Microsoft shares new PowerShell script for updated Windows 11/10 boot media

In February 2024, Microsoft announced the rollout of new 2023 Secure Boot Certificate Authority (CA) keys to replace the 2011 certificates that were introduced with Windows 8. This initiative began with Patch Tuesday updates, specifically KB5034765 for Windows 11 and KB5034763 for Windows 10, as the 2011 certificates are set to expire in 2026. Microsoft released a PowerShell script, Make2023BootableMedia.ps1, to update Windows bootable media for compatibility with the new Windows UEFI CA 2023 certificate, addressing the Black Lotus Secure Boot vulnerability (CVE-2023-24932). The script can update various types of bootable media, including ISO files, USB drives, and local or network drive paths. Users must have the latest Windows Assessment and Deployment Kit (Windows ADK) for the script to function properly, and it should be executed from an elevated PowerShell prompt with the appropriate media source provided. Comprehensive details are available in the KB5053484 support article on Microsoft's website.

Winsage

February 5, 2025

Microsoft is cracking down on unsupported Windows 11 installs

A support document on installing Windows 11 on unsupported PCs has been removed from Microsoft's website. This document previously provided a method for users to bypass the mandatory TPM 2.0 requirement by modifying registry key values, but its removal indicates a shift in Microsoft's stance against this workaround. The end of support for Windows 10 is approaching, leaving many users on older PCs vulnerable to security risks. The original support article can still be accessed via the Internet Archive’s Wayback Machine.