support article

Winsage
July 6, 2026
Microsoft introduced an update to the out-of-box experience (OOBE) for Windows 11, identified as KB5095189, targeting versions 25H2 and 24H2. This update includes enhancements and fixes, coinciding with additional updates KB5102558 and KB5095615 from the June C-release preview update (KB5095093). A major fix addresses a storage issue caused by the Capability Access Manager process, which was consuming significant disk space. Another fix resolves a malfunction affecting Shell components, impacting the Start menu, Search bar, Settings, Taskbar, and File Explorer, primarily on provisioned PCs due to compatibility issues with XAML. This bug had been present since July 2025 and is being resolved with updates released starting June 23, 2026 (KB5095093), with full deployment expected in the following month. Users are advised to use previous workarounds until the fix is fully available. Further details can be found in support article KB5072911 on Microsoft's website.
Winsage
June 29, 2026
Major PC manufacturers, including HP, Dell, ASUS, Lenovo, MSI, Acer, Samsung, LG, and Microsoft’s Surface division, have provided guidance on transitioning to new Secure Boot certificates as the expiration of Microsoft’s 2011 certificates approaches. The expiration will occur in three phases: Microsoft Corporation KEK CA 2011 expired on June 24, 2026; Microsoft UEFI CA 2011 expired on June 27, 2026; and Microsoft Windows Production PCA 2011 is set to expire on October 19, 2026. Microsoft has begun rolling out replacement certificates through Windows Update, contingent on OEMs providing compatible BIOS updates. ASUS offers detailed documentation for both consumer and commercial devices, confirming that most users will receive updates automatically. Lenovo provides direct download links for BIOS updates organized by product family and specifies which products will not receive updates. Dell's support article covers its entire product lineup, noting that devices with an End of Service Life before January 1, 2026, will not receive updates. HP outlines a dual-track approach for updates, with specific timelines for commercial PCs. Microsoft's Surface devices receive updates directly from Microsoft, while MSI categorizes guidance based on processor generation for its laptops. Acer emphasizes backing up the BitLocker recovery key and provides a model table for confirmed BIOS release dates. Samsung confirms that all PCs running Windows 10 or 11 will function normally post-expiration, but security updates will cease. LG has released a guide for checking BIOS updates for its PCs. To verify if a PC has the 2023 certificates, users can check the Secure Boot section in Windows Security. A green checkmark indicates successful application, while yellow or red icons indicate pending updates or incompatibility. Microsoft has pushed the certificates to all eligible devices as of June 2026.
Winsage
June 19, 2026
Microsoft released Patch Tuesday updates for Windows 11, specifically KB5094126 and KB5093998, along with dynamic updates KB5094149, KB5095971, and KB5094156. Two issues have been acknowledged: malfunctioning Office applications and complications with the Recycle Bin. In July 2025, Microsoft changed the default settings of Windows 11 to JScript9Legacy in versions 24H2 and later, continuing with version 25H2 in October 2025. This change aimed to enhance security by addressing vulnerabilities related to legacy scripting, particularly cross-site scripting (XSS). A support article details a compatibility issue arising from the transition from jscript9.dll to jscript9legacy.dll, which affects how JScript manages execution context. Functions and definitions established by one script are no longer accessible to subsequent scripts, leading to failures in legacy applications. To address this, Microsoft released the KB5077241 update, which requires manual activation of persistent JScript execution context through a Registry setting. The steps to implement this solution involve creating a feature control registry key and configuring a DWORD value for specific processes or all processes.
Winsage
June 9, 2026
Dell confirmed that a bug in version 5.5.16.0 of its SupportAssist Remediation software is causing blue screen errors and system restarts. The issue is linked to the SupportAssist Remediation service, which operates independently from the main SupportAssist application. Dell has released an updated version, 5.5.16.1, to fix the problem. Affected users should check for version 5.5.16.0 in the Installed Apps section of Windows Settings and update their SupportAssist OS Recovery Tools. Users are advised to back up data and keep their systems powered during the update process. HP is facing issues related to Windows Secure Boot updates, causing boot problems and BitLocker recovery loops on affected devices. This occurs when new UEFI Secure Boot CA 2023 certificates fail to apply correctly. HP recommends updating to the latest BIOS version and configuring Secure Boot certificates before installing Windows 11 Patch Tuesday updates. For systems already experiencing issues, BIOS configuration changes may be necessary.
Winsage
April 16, 2026
A recent Microsoft security update, April 2026 KB5082063, has caused issues for administrators of Windows Server 2025 and Windows 11 systems, with many devices entering BitLocker recovery mode after reboot, requiring a 48-digit recovery key. This issue primarily affects enterprise-managed systems with specific TPM Group Policy settings involving PCR7 validation. Similar problems have been reported with updates KB5083769 and KB5082052 on Windows 11. The issue arises from five conditions: BitLocker must be enabled on the OS drive, the Group Policy must include PCR7, the msinfo32.exe tool must show Secure Boot State PCR7 Binding as “Not Possible,” the Windows UEFI CA 2023 certificate must be in the Secure Boot Signature Database, and the device must not be using the 2023-signed Windows Boot Manager. Microsoft suggests two workarounds: removing the TPM validation Group Policy before the update and re-enabling BitLocker, or applying a Known Issue Rollback (KIR) before installation. Skipping the April updates is not advisable due to the addressing of 167 vulnerabilities, including two zero-days. BitLocker recovery issues following updates have been recurring since 2022, with similar incidents reported in August 2022, August 2024, and May 2025, indicating ongoing challenges with Secure Boot certificates and TPM validation bindings in enterprise environments.
Winsage
April 13, 2026
Microsoft has discontinued the last method for activating Windows 10 or Windows 11 without an Internet connection, specifically the telephone activation option. Users have reported confusion and frustration as the option remained visible in Windows, but attempts to use it led to redirection to online portals. Microsoft has not fully disclosed the reasons for this change, but it aligns with a shift towards digital solutions and emphasizes the importance of Internet connectivity in software management.
Winsage
November 19, 2025
Microsoft has introduced "experimental agentic features" in the latest Windows 11 build for Windows Insider Program testers, which includes a feature called Copilot Actions. These agentic features are designed to autonomously perform tasks such as organizing files, scheduling meetings, and sending emails, acting as an "active digital collaborator" to enhance user productivity. The features are currently optional, off by default, and available only in early test builds. To address potential risks, Microsoft has implemented a strategy where AI agents operate under separate user accounts, ensuring they cannot make significant system changes without user approval. Agents maintain activity logs for accountability, and users can supervise their operations.
Winsage
October 24, 2025
Following the October 2025 Patch Tuesday updates, many Windows users experienced issues with the File Explorer preview pane, which stopped functioning for several file types. This change, implemented by Microsoft as a security enhancement, affects both Windows 11 and Windows 10 and is linked to a vulnerability associated with NTLM credential hashes. The updates, KB5066835 for Windows 11 and KB5066791 for Windows 10, disable the preview functionality for files marked with the "Mark of the Web" (MotW), indicating they originated from the internet. Instead of a preview, users receive a warning message about potential harm from the file. Microsoft has provided workarounds for users who wish to restore the preview functionality, including manually unblocking files or adjusting security settings for network shares, though these methods come with security risks. This change reflects a broader industry trend toward prioritizing security over user convenience.
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