support documentation Archives

Winsage

April 18, 2025

Windows 11 24H2 Update Bug Triggers BSOD Error

Microsoft has acknowledged a significant bug in its Windows 11 24H2 updates, causing Blue Screen of Death (BSOD) crashes with the error code “SECUREKERNELERROR” (0x18B). This issue has escalated since the April 2025 Patch Tuesday update, affecting thousands of users globally. The bug leads to system crashes after installing the updates, resulting in persistent crash-restart loops or unbootable systems. Initially reported in March 2025, the problem gained traction following the April update, prompting Microsoft to confirm the bug and investigate its cause. Other issues include failures with Windows Hello and compatibility problems with games and software, particularly on ARM-based devices. To address the crisis, Microsoft has implemented a Known Issue Rollback (KIR) to disable the problematic code, which is being automatically pushed to affected devices, although users may experience a delay of up to 24 hours. Users are advised to keep their devices connected to the internet and restart their PCs multiple times to expedite the fix. For enterprise environments, IT administrators must manually deploy a specific Group Policy update. Microsoft is working on a permanent solution, expected in a future update, while also acknowledging related issues and committing to further fixes in the upcoming May 2025 update.

Winsage

April 15, 2025

This Windows 10 bug looks serious – but apparently it’s lying

A new bug has emerged on Windows 10 machines following the KB5057589 update, which began rolling out on April 8 and focuses on enhancing the Windows Recovery Environment (WinRE). Users have reported encountering the 0x80070643 error during installation, indicating a potential failure of a crucial data protection tool. Microsoft advises users to remain calm, suggesting that the error message is largely inaccurate and often resolves after a reboot. While some issues related to the update have been fixed, Microsoft is actively working on further solutions. Windows Update may continue to display the update as failed, but this should clear after the next daily scan. Windows 10 will reach its end-of-support date on October 14, 2025, after which Microsoft will stop providing security patches and support unless users opt for the Extended Security Updates program. Meanwhile, Windows 11 is receiving regular updates and new features, including enhancements to the Start menu and the introduction of passwordless sign-in options.

Winsage

April 14, 2025

Don’t delete that mysterious ‘inetpub’ Windows folder, says Microsoft, as it’s supposedly important for system security

An empty folder named "inetpub" appeared among system files after the Windows 11 April 2025 Update. Microsoft advises users not to delete this folder, as it is linked to a critical security update (KB5055523) that enhances protection against vulnerabilities, specifically CVE-2025-21204. The folder's specific role in security has not been clarified by Microsoft. Users who deleted the folder can restore it by enabling Internet Information Services through the Control Panel.

Winsage

March 19, 2025

Microsoft might make your PC specs easier to understand

Microsoft has introduced a new FAQ section in the latest preview build of Windows 11, located beneath the device specifications list. This section aims to help users, especially those less familiar with technical terms, understand how hardware components affect performance. It addresses common questions about RAM, GPUs, and whether users are running the latest version of Windows. The FAQ is designed to be user-friendly and dynamic, adapting to the user's system status. However, Microsoft has not officially confirmed this feature in their support documentation.

Winsage

March 17, 2025

Microsoft: March Windows updates mistakenly uninstall Copilot

Microsoft's cumulative updates for Windows 10 and Windows 11 released on March 11, 2025 (KB5053598 for Windows 24H2 and KB5053606 for Windows 10 22H2) have unintentionally led to the removal of the AI-driven Copilot digital assistant from certain systems. Microsoft acknowledged the issue, stating that the Copilot app is unintentionally uninstalled and unpinned from the taskbar, but this problem does not affect the Microsoft 365 Copilot app. Microsoft has not provided a detailed explanation for the removal and has not listed this issue on its Windows release health dashboard. The company is working on a resolution and recommends affected users reinstall the app from the Microsoft Store and pin it back to the taskbar. This incident follows a previous occurrence in June 2024, where a Copilot app was retracted due to erroneous installation linked to Microsoft Edge updates. Microsoft had also introduced Copilot to select Windows Server 2025 preview builds but retracted it after pushback from administrators. Recently, Microsoft announced the rollout of a new native Copilot app to Windows Insiders, which includes a press-to-talk feature for voice commands.

Winsage

March 10, 2025

Microsoft: Don’t fall for unwanted apps on Windows 10, clean install Windows 11 ASAP

Microsoft has revised its support documentation to highlight the importance of recognizing unsafe applications on Windows 10 and encourages users to upgrade to Windows 11. Applications on a PC can be categorized into three groups: Clean apps (from the Microsoft Store or pre-installed), malware apps (from untrusted sources), and potentially unwanted apps (PUAs) which may not be malicious but can clutter user experience. Microsoft warns that after October 2025, Windows 10 will no longer receive updates, increasing vulnerability to cyber threats. Upgrading to Windows 11 enhances security with features like Smart App Control. To clean install Windows 11, users need the Media Creation Tool to create a bootable USB drive. The process involves downloading the tool, creating the USB, and then installing Windows 11 on the target PC. Users should ensure their PC meets the hardware requirements for Windows 11. After upgrading to Windows 11, users are advised to configure settings to block potentially unwanted applications by enabling options in the Privacy and Security settings. To minimize risks, it is recommended to download apps from the Microsoft Store, keep Windows 11 updated, and use the Microsoft Edge browser with SmartScreen.

Winsage

March 5, 2025

Microsoft updates Windows 11 CPU support for OEM systems to include 8th to 10th Gen Intel CPUs

In mid-February 2025, Microsoft updated its support documentation regarding Intel processors' compatibility with Windows 11 24H2, adding several models from the 8th, 9th, and 10th generations that were previously excluded. These processors, introduced about eight years ago, can still perform adequately if their motherboards meet the TPM 2.0 requirement. Microsoft confirmed that these Intel CPU models meet the minimum system requirements for Windows 11 and indicated that future processor generations meeting similar principles will also be considered supported. Although the three Intel generations have not been reinstated on the official list, systems using these processors will not be rendered obsolete or stop receiving updates. Manufacturers are advised against using these older processors in new systems running Windows 11. An official list of supported CPUs for non-OEM or custom PC builders is not available, but builders should refer to Microsoft’s Windows 11 System Requirements, which require a CPU operating at 1 GHz or faster with two or more cores. It is possible to install Windows 11 on unsupported hardware by adjusting certain registry values, but this may result in missing system and security updates. Users can also continue using Windows 10 for ongoing security updates or consider transitioning to a Linux operating system.

Winsage

February 25, 2025

Microsoft quietly launches free, ad-supported version of Office apps for Windows with limited functionality

Microsoft has introduced a new version of Microsoft Office for Windows that allows users to edit documents without a Microsoft 365 subscription or an Office license key. This free version includes persistent advertisements and limited functionality, supporting only file saving to OneDrive and excluding local file editing. Users can access it by bypassing the sign-in prompt, but features such as add-ins, dictation, advanced formatting, designer tools, and smart art are not available. The free version is currently undergoing limited testing, with reports of difficulties in bypassing the sign-in prompt, indicating possible region-specific tests or A/B trials. Microsoft has not officially announced this version or provided details in its support documentation.

Winsage

February 12, 2025

Microsoft warns some Windows 11 users they should downgrade to Windows 10 ‘immediately’

Microsoft recommends that users operating Windows 11 on unsupported hardware revert to Windows 10. The company has removed previous advice for installing Windows 11 on ineligible devices from its support documentation and emphasizes the importance of adhering to system requirements.

Winsage

February 6, 2025

Microsoft Suddenly Warns Users—Go Back To Windows 10 Immediately

Windows 10 users are facing confusion due to conflicting guidance as the October deadline approaches. They can choose to upgrade their system, buy a new PC, or pay for an additional year of support. Microsoft has removed a Registry tweak that allowed users to bypass hardware restrictions, complicating the situation for those unable to upgrade. Additionally, the Flyby11 software, which blocked installations for many users, has also been eliminated. Microsoft has confirmed that the minimum system requirements for Windows 11 remain unchanged and recommends that users who used workarounds revert to Windows 10. Users with compatible PCs can still upgrade for free until at least October, while those without eligible systems need to consider hardware upgrades or pay a fee to extend support until October 2026.