support options Archives

Tech Optimizer

August 24, 2026

Bitdefender vs Avast: Which is the right antivirus software package for you

Antivirus software is essential for protecting PCs from threats, with Windows 11 including Microsoft Defender. Bitdefender offers a range of plans, including family plans for up to 25 devices, while Avast provides a free antivirus option and cheaper Premium Security. Bitdefender's basic antivirus starts at £17.99 for one device, with Premium Security at £59.99, Total Security at £49.99, and Ultimate Security at £69.98. Avast Premium Security is priced at £39.99 for one device. Bitdefender includes unlimited VPN with Premium Security, while Avast requires an upgrade for VPN access. Both offer scam protection, but Bitdefender is noted for its comprehensive features and user-friendly interface. Bitdefender provides 24/7 support, while Avast offers live chat and toll-free support but has a less appealing support layout. Overall, Bitdefender is preferred for its features, ease of use, and support options.

Tech Optimizer

August 22, 2026

Bitdefender vs Norton: An expert comparison of the two antivirus services

Bitdefender Premium Security has a rating of 4.5/5 and offers features such as antivirus protection, unlimited VPN access, a SecurePass password manager, and scam protection, priced at £59.99. Norton 360 Deluxe has a rating of 5/5, protects up to five devices, includes a VPN, password manager, parental controls, and dark web monitoring, priced at £24.99. Bitdefender's entry-level plan starts at £17.99, while Norton Antivirus Plus is £24.99 for one device. Norton 360 Standard is available for £19.99 for up to three devices. Both antivirus solutions have a similar pricing strategy with attractive introductory rates that increase after the first year. Bitdefender provides 24/7 live chat and phone support, while Norton offers freephone support and additional paid support options. The evaluation of both products involved assessing ease of use, features, value for money, and performance.

Winsage

May 29, 2026

“We are not ready to move” as HP’s Windows 10 holdouts highlight Microsoft’s upgrade struggle

30% of HP's installed user base is still operating on Windows 10, which leaves approximately 400 million PCs vulnerable as they do not meet the hardware requirements for Windows 11. The proportion of Windows 10 users has declined slightly since September 2025. HP's revenue rose by 9% year-on-year, reaching .41 billion, with the transition to Windows 11 providing a financial advantage for the company. Microsoft introduced the Extended Security Updates (ESU) program for Windows 10 users, allowing enrollment for free or through Microsoft Reward points, with access later made free for users in the European Economic Area who do not meet cloud backup requirements. Critics argue that the end of support for Windows 10 forces functional PCs into premature retirement due to hardware requirements for Windows 11. The Public Interest Research Group has raised concerns about the impact of discontinuing Windows 10 support on older devices and is promoting Linux as an alternative. Microsoft has been encouraging upgrades to Windows 11 through ads highlighting performance advantages.

Tech Optimizer

May 29, 2026

Norton 360 review: Powerful and bang-for-your-buck antivirus software

Norton 360 is an antivirus solution that offers protection against AI scams, ransomware, and deepfakes. It includes 24/7 customer support, a user-friendly interface, and a 60-day money-back guarantee. The Standard plan costs .99 per year and covers one device with malware and ransomware defense, Deepfake Protection, and Dark Web Monitoring. Higher-tier plans provide additional features like parental controls, a secure VPN, and cloud backup. Norton 360 has a straightforward installation process and various scanning options that do not significantly impact system performance. It includes an AI assistant called Ask Genie and offers extensive support options, including a chatbot for user inquiries.

Winsage

May 28, 2026

Microsoft tests the 15-character limit of Windows Server admins’ patience

Windows Server 2016 has a bug introduced by the May 12 security update that affects servers with hostnames exactly 15 characters long, causing errors in domain controller discovery. Specifically, calling the DCLocator results in an ERRORINVALIDPARAMETER, hindering applications and tools from locating a domain controller. This issue impacts features like Distributed File System (DFS) Namespace management. Microsoft has not provided a workaround but suggests changing the hostname length. Windows Server 2016 is officially supported until January 12, 2027, with extended support options available. Despite representing only 2.2 percent of all Windows devices, it accounts for 20.3 percent of all servers. Additionally, the May 2026 security update has caused installation failures on some Windows 11 devices due to insufficient EFI System Partition size.

Tech Optimizer

May 6, 2026

I tested AVG antivirus. It’s proof great AV doesn’t need to be pricey

The cost of AVG Internet Security includes a single-device plan starting at a specified amount for the first year, which then increases to a higher annual fee, and a multi-device plan for up to ten devices that starts at a different amount for the first year and rises to a specified annual fee thereafter. The multi-device option allows sharing among family members. AVG Internet Security adds five features to its free antivirus: password protection, webcam safeguards, monitoring for unauthorized file access, defense against malicious website redirects, and protection against remote desktop protocol attacks. It does not include a VPN, which requires an upgrade or separate purchase. The installation process is straightforward, with a user-friendly dashboard. Users can initiate scans easily and choose from various scan types. AVG excels in real-time protection, scanning files upon access and monitoring applications for unusual behavior, including ransomware protection. As of 2025, users must set their own scheduled scans. AVG offers a secure browser during installation and a data shredder feature, though its effectiveness may vary. Customer support includes online chat, phone assistance, and comprehensive support pages. AVG Internet Security has received high marks for performance, detecting 100% of threats in controlled tests while minimally impacting system resources during regular use.

Winsage

April 23, 2026

Get Linux on your ancient 486 Windows 95 desktop using WSL9x — very old Windows PCs can cooperatively run very modern Linux kernels

A computer enthusiast has developed a tool called WSL9x, which allows users to run contemporary Linux kernels on early versions of Windows (from Windows 95 onward) and on machines with 486 CPUs. WSL9x enables the simultaneous operation of Windows and Linux applications without relying on hardware virtualization. The architecture includes a client program, wsl.com, which manages a DOS window for the console driver. Meanwhile, the Linux community is phasing out support for the Intel 486 CPU, with developers removing related support options in the Linux kernel, marking the end of support for this processor.

Tech Optimizer

April 14, 2026

Avira Review 2026: Decent Antivirus and Excellent Device Optimization, but Privacy Is Lacking

Avira Antivirus offers a freemium model that includes antivirus protection and device optimization tools. Its highest-tier plan, Avira Prime, provides comprehensive protection for up to 25 devices. Performance metrics for Avira are as follows: Performance: 7/10, Security: 8/10, Customer Support: 6/10, Usability: 9/10, Value: 8/10, Features: 8/10. Pros include excellent device optimization tools and higher-tier suites with privacy and dark web monitoring. Cons involve significant resource usage during scans, challenging customer support communication, inconsistent performance in third-party lab tests, and a slow VPN service. Avira's plans include: - Avira Free Antivirus: Basic features for 1 device at no cost. - Avira Internet Security: Advanced features for 1, 3, or 5 devices, with a starting price for the first year. - Avira Prime: Comprehensive features for 5 or 25 devices, with a starting price for the first year. While Avira excels in device optimization, it lacks advanced identity theft protection and privacy monitoring tools compared to competitors. Installation is straightforward, but the active scans consume up to 90% of CPU power. The VPN service is slow and lacks essential privacy features. Customer support quality is inconsistent, and while Avira is budget-friendly, more comprehensive solutions may be found with competitors.

Tech Optimizer

April 2, 2026

Norton Review 2026: Solid Antivirus With Great Safe Browsing Tools and Parental Controls

Norton Antivirus has a score of 8.3/10. It offers extensive parental controls on some plans, cloud backups for sensitive data, and a high-quality safe browser. However, its identity theft protection features are limited to US-based users, it has higher resource usage than most competitors, and reaching human customer support can be difficult. Norton began as an antivirus company in 1982 and has expanded to include a password manager, safe browser, cloud backups, and privacy monitoring tools. The LifeLock plans provide identity theft protection and insurance for US users. The antivirus software features easy setup, optimization tools for Windows and MacOS, scam detection, and privacy monitoring. Norton offers various plans, including Norton AntiVirus Plus, Norton 360 Standard, Norton 360 Deluxe, and Norton 360 with LifeLock Select Plus, each with different features and pricing. The plans can cover multiple devices, with costs starting at a competitive rate for the first year. Norton’s antivirus software includes real-time protection, manual and automated scans, and scan scheduling. Its parental controls are a notable feature, and while cloud backups are available, storage may be limited. Free tools include a password manager, data breach scan, and safe browser. Norton’s usability is straightforward, with an intuitive account setup and installation process. The antivirus operates with moderate resource usage, maintaining a low footprint during routine tasks. Norton has a strong reputation for malware detection, maintaining a perfect security ranking from AV-Test and high online detection rates from AV-Comparatives. Its password manager and backup systems use AES-256 encryption, and its VPN follows a no-logs policy. Customer support options include a community forum, knowledge base, and 24/7 live chat and phone support, though email support is not available. Norton is considered a good value for families and budget-conscious users, with pricing starting at an affordable rate for single-device coverage. It is suitable for users seeking active threat protection and parental controls, though alternatives like Bitdefender or Malwarebytes may be better for those prioritizing efficiency and advanced features.

Tech Optimizer

April 1, 2026

Norton Review 2026: Solid Antivirus With Great Safe Browsing Tools and Parental Controls

Norton Antivirus has a score of 8.3/10. It offers extensive parental controls on some plans, cloud backups for sensitive data, and a high-quality safe browser. However, its identity theft protection features are limited to U.S. users, it has higher resource usage than most competitors, and reaching human customer support can be difficult. Norton provides a comprehensive cybersecurity suite that includes a password manager, safe browser, cloud backups, and privacy monitoring. Its antivirus software features real-time protection, manual and automated scans, and scan scheduling. Norton Family allows parents to implement controls on children's devices. Norton does not offer a free version but provides complimentary tools such as a password manager and data breach scan. Norton AntiVirus Plus is priced for basic security needs, while Norton 360 Standard and Deluxe offer additional features like dark web monitoring and enhanced parental controls. The setup process is user-friendly, and the software operates smoothly with moderate resource usage during scans. Norton’s additional tools include device optimization, a safe browser, and a privacy monitor, though some features may not meet expectations. Norton has received high marks in security rankings, maintaining a perfect security ranking from AV-Test for the past decade. It employs strong encryption protocols for its tools and adheres to a no-logs policy for its VPN. Customer support options include a community forum, knowledge base, and 24/7 live chat and phone support, though email support is absent. Norton’s pricing is competitive, especially for families, and it can cover up to 10 devices depending on the plan.