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Dell confirms its SupportAssist software causes Windows BSOD crashes
Winsage
May 14, 2026

Dell confirms its SupportAssist software causes Windows BSOD crashes

Dell's SupportAssist software is causing blue-screen crashes on certain Windows systems, attributed to a recent update to the SupportAssist Remediation service, specifically version 5.5.16.0. Users experiencing these crashes are advised to uninstall or disable the service to resolve the issue. Dell has acknowledged the problem and is working on a solution. Uninstalling the service may result in the loss of system repair points created by Dell OS SupportAssist Recovery. Users still facing issues after uninstallation should contact Dell support. This incident follows previous software challenges faced by Dell, including blue screens from earlier SupportAssist versions and BIOS updates that prevented some laptops from booting. Additionally, vulnerabilities have been identified in the BIOSConnect feature of Dell SupportAssist, posing security risks.
Dell SupportAssist is crashing some Windows 11 PCs, causing them to enter reboot loops. Here's how to stop it.
Winsage
May 14, 2026

Dell SupportAssist is crashing some Windows 11 PCs, causing them to enter reboot loops. Here’s how to stop it.

Dell users on Windows 11 are experiencing frequent blue screens and reboot loops after updating the Dell SupportAssist Remediation software to version 5.5.16.0, released on April 30. This issue particularly affects models like the XPS 15 9530, with crashes occurring approximately every thirty minutes and a common error message being "CRITICALPROCESSDIED." The problem has been traced to the DellSupportAssistRemediationService.exe, which is pre-installed on many Dell systems and designed to manage diagnostics, driver updates, and recovery tools. Users are advised to uninstall or disable the software to restore normal functionality. Dell has acknowledged the issue and is working on a resolution. Temporary workarounds include disabling the service via Command Prompt or fully uninstalling the SupportAssist components through the Settings app. However, uninstalling may result in the loss of system repair points created by the service.
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