NatWest is experiencing issues with its mobile banking app, leading to over 3,000 outages reported around 10 am on a Friday. Customers have expressed frustration on social media due to their inability to send or receive money, pay bills, or transfer funds. The bank has stated that the problem is related to an update made to the app. Recent scrutiny has arisen for high street banks due to a series of outages, particularly at the end of the month when many receive paychecks. Data from the Treasury Committee revealed that nine of the UK’s largest banks and building societies faced over 33 days of unplanned outages in the past two years. NatWest reported 13 "material" incidents between 2023 and 2025, resulting in nearly £350,000 in compensation paid to affected customers. Barclays also indicated it could allocate up to £12.5 million in compensation for affected customers during the same period. Common reasons for these outages include issues with third-party suppliers, system changes, and internal software malfunctions.