system crashes Archives

Winsage

April 18, 2025

Data Doctors: What’s behind Windows blue screen errors

The blue screen of death (BSOD) indicates a critical system issue in Windows. Common causes include: - Faulty or outdated drivers, often related to hardware changes. - Hardware problems, such as failures in RAM, hard drives, or motherboards. - Overheating due to dust, poor ventilation, or malfunctioning fans. - Corrupt system files from improper shutdowns, power surges, or software bugs. - Software conflicts, particularly with incompatible applications. - Issues from problematic Windows updates. - Viruses or malware that corrupt system files or disrupt functionality. - BIOS or firmware issues that introduce instability. - Defective external devices like USB sticks or hard drives. Resolving BSOD issues requires a systematic approach and understanding of error codes.

Winsage

April 18, 2025

Windows 11 24H2 Update Bug Triggers BSOD Error

Microsoft has acknowledged a significant bug in its Windows 11 24H2 updates, causing Blue Screen of Death (BSOD) crashes with the error code “SECUREKERNELERROR” (0x18B). This issue has escalated since the April 2025 Patch Tuesday update, affecting thousands of users globally. The bug leads to system crashes after installing the updates, resulting in persistent crash-restart loops or unbootable systems. Initially reported in March 2025, the problem gained traction following the April update, prompting Microsoft to confirm the bug and investigate its cause. Other issues include failures with Windows Hello and compatibility problems with games and software, particularly on ARM-based devices. To address the crisis, Microsoft has implemented a Known Issue Rollback (KIR) to disable the problematic code, which is being automatically pushed to affected devices, although users may experience a delay of up to 24 hours. Users are advised to keep their devices connected to the internet and restart their PCs multiple times to expedite the fix. For enterprise environments, IT administrators must manually deploy a specific Group Policy update. Microsoft is working on a permanent solution, expected in a future update, while also acknowledging related issues and committing to further fixes in the upcoming May 2025 update.

Winsage

April 11, 2025

Windows 11 Update Issues and What To Do About Them

Windows 11 version 24H2 has introduced significant issues, including blue screens of death (BSOD) and device bricking associated with update KB5043145. Users have reported problems such as black screens, corrupted boot sectors, and non-functional system restore points. Businesses are facing complications like failed domain join operations, group policy errors, and stalled WSUS updates. Specific issues include Remote Desktop disconnections after update KB5050094, the removal of the Windows Copilot app in March 2025, blocked BIOS updates for Lenovo ThinkPad users, and gaming performance problems for titles like Star Wars Outlaws and Avatar: Frontiers of Pandora. Microsoft is aware of these issues but is slow to provide solutions. Users are advised to use built-in troubleshooters, roll back problematic updates, pause updates, manually update drivers, and back up their systems before major updates.

Winsage

April 8, 2025

Windows 11 24H2 is crashing on many PCs due to conflict with security driver

The Windows 11 version 24H2 is causing system crashes for some users due to a conflict with a security driver named sprotect.sys, associated with SenseShield Technology. This issue leads to unresponsiveness and Blue Screen of Death (BSOD) errors, particularly affecting versions 1.0.2.372 and 1.0.3.48903 of the driver. Microsoft has suspended the Windows 11 2024 update for systems using this driver, preventing users from receiving updates or manually installing them. Users experiencing blue screens can either revert to the previous version of Windows 11 or uninstall the update. Microsoft is working with SenseShield to resolve the issue, and users are advised to check the Windows Update page for notifications regarding fixes. Since its launch, Windows 11 24H2 has encountered various bugs and compatibility issues, leading to the blocking of the update for many PCs.

Winsage

April 6, 2025

Microsoft changes the blue screen of death in Windows 11: why?

Microsoft has changed the blue screen of death to a green screen in its operating system, aligning it with the aesthetics of Windows 11. The new error screen features a simple message stating, “Your device ran into a problem and needs to restart,” along with a progress percentage and minimal technical details. Reports suggest that Microsoft may eventually switch the error screen color to black for future public releases. Additionally, the sad emoji and QR code previously found on the error screen have been removed.

Winsage

April 5, 2025

Nvidia driver 572.83 is causing a black screen on Windows 11, Windows 10

Nvidia's driver version 572.83, released on March 18, is causing black screens during installation, after rebooting, and while gaming for users of Windows 11 and Windows 10. The update was intended to fix issues with RTX 5080 and 5090 graphics cards but has instead led to widespread reports of black screens, particularly affecting newer 50-series GPUs like the 5070 Ti, 5080, and 5090, as well as some 40-series and older 30-series cards. Users have reported needing to force reboot their systems due to the black screen issue. Additionally, there are isolated reports of the Blue Screen of Death (BSOD) linked to the nvlddmkm.sys file, and some users have experienced severe issues like random white lines on the screen and crashes of Windows 11. Speculation regarding the root cause includes potential DisplayPort handshake problems at high refresh rates, although this has not been conclusively proven. Users facing these issues are advised to revert to a previous stable driver version or try workarounds such as disabling G-Sync or lowering refresh rates.

Winsage

April 2, 2025

Windows’ Iconic Blue Screen of Death Is No Longer Blue

Microsoft is changing the Blue Screen of Death (BSOD) to a Black Screen of Death (BSOD) in the upcoming Windows 11 24H2 update. This change is currently being tested in the Beta, Dev, and Canary channels. The new message during a crash will state, “Your device ran into a problem and needs to restart,” along with an error code for troubleshooting. A temporary Green Screen of Death (GSOD) was introduced in recent Insider builds, but the stable release will feature the Black screen. This change aims to modernize Windows' error messaging. Users in the Insider program can test the new feature with build 26120.3653 by triggering a BSOD.

Winsage

March 26, 2025

How to Uninstall Problematic Windows Updates Easily: Microsoft Customer Service

Windows updates can enhance performance and security but may also cause issues such as system crashes, compatibility problems, or decreased performance. If these problems occur, uninstalling the problematic update can restore system functionality. To uninstall a Windows update, users can follow these steps: 1. Access Windows Update History: - Open Windows Settings and select Update & Security. - Click on Windows Update and then View update history. 2. Uninstall the Problematic Update: - In the update history, click on Uninstall updates. - Select the problematic update and click Uninstall, then restart the computer. 3. Use Control Panel to Uninstall Updates: - Open Control Panel and click Programs. - Click on View installed updates, select the update, and click Uninstall. 4. Use Safe Mode to Uninstall Updates: - Boot into Safe Mode by navigating to Update & Security > Recovery and selecting Restart now under Advanced startup. - After restarting, follow the previous steps to uninstall the update. 5. Use the Windows Update Troubleshooter: - Open Settings, navigate to Update & Security, and select Troubleshoot. - Click on Additional troubleshooters, select Windows Update, and run the troubleshooter. 6. Use System Restore to Undo Updates: - Access System Restore by searching for Create a restore point. - Follow instructions to select a restore point prior to the problematic update. 7. Prevent Future Problematic Updates: - Pause updates temporarily in Windows Update settings. - Use the Show or Hide Updates tool to block specific updates from installation. For persistent issues, users can contact Microsoft support via phone, live chat, or their support website for further assistance.

Winsage

March 25, 2025

First signs of Windows 11 25H2? Here’s what we know so far

Users are encouraged to upgrade to Windows 11 24H2 as support for Windows 10 is ending. Some users are hesitant due to reported issues with Bluetooth audio, File Explorer glitches, and system crashes, leading them to consider waiting for the anticipated Windows 11 25H2 update. Microsoft has announced advancements in the Dev Channel to the "26200 series builds," which are based on the 24H2 framework, but has not confirmed the 25H2 update. The 26200 build series indicates potential significant changes, but it is unclear whether 25H2 will be an enablement package or a full OS transition. Microsoft has not provided a release timeline for 25H2, but historically, major updates are expected in September or October, coinciding with the end of Windows 10 support.

Winsage

March 22, 2025

AMD 25.3.2 driver fixes major bug so Windows Update no longer installs older driver on 9070

AMD has released a beta display driver version 25.3.2 for Windows 11 and 10, which addresses a bug that caused older drivers to be installed via Windows Update, affecting various GPU generations. This issue has been resolved for the RX 9000 series graphics cards. The driver adds support for Ubisoft's Assassin's Creed Shadows and The Last of Us Part II Remastered, along with several bug fixes, including improvements for Counter-Strike 2, Indiana Jones and the Great Circle, and Assetto Corsa Competizione. Developer updates include support for RX 9000 series in the AMD Radeon Developer Tool Suite and the availability of AMD FSR 3.1 in over 110 games. Known issues include memory leaks with SteamVR, performance logging notifications, crashes with certain games, and stuttering with some VR headsets. The driver can be downloaded from AMD's official website.