technical support Archives

Tech Optimizer

January 29, 2026

Using Windows 10? Do This Now to Lower Your Risk of Being Hacked

Support for Windows 10 officially ended last year, and Microsoft recommends users transition to Windows 11 or buy new computers. Users will no longer receive security updates, and any issues encountered will not be supported by Microsoft. Windows Update will indicate that devices are no longer receiving updates, leaving users to manage security vulnerabilities themselves. Microsoft Defender Antivirus will continue to receive updates until October 2028, and users can enroll in Extended Security Updates (ESU) for an additional year of security updates until October 13, 2026, under certain conditions. Windows 11 installations surpassed Windows 10 in June 2025, with Windows 11 at 53.7% and Windows 10 at 42.7%. Users opting to stay on Windows 10 should implement third-party security solutions to mitigate risks from the lack of official updates.

Winsage

January 2, 2026

Microsoft’s Windows 11 SE, once supposed to be a ChromeOS-killer, bites dust in next ten months

Microsoft has announced that Windows 11 SE will reach its end of life in 2026. Initially launched in 2021 for K-8 educational environments, Windows 11 SE was designed as a streamlined, web-first operating system to compete with ChromeOS. It allowed only approved applications for educational purposes and required administrator approval for traditional Windows applications. The last supported version for Windows 11 SE is version 24H2, with no new feature updates planned. Schools using Windows 11 SE devices will need to transition to a supported edition of Windows for ongoing updates and support. Microsoft recommends upgrading to maintain security and support, as it will also phase out support for other products, including Office 2021 and Windows 11 24H2 (Pro and Home), by the same deadline.

Winsage

January 1, 2026

Still relying on Windows 10? How YOU can secure free PC updates from Microsoft to stay safe this year

Microsoft has concluded support for Windows 10, with over 44% of PC users still operating on the OS. This poses potential risks for users, particularly as the end-of-support deadline approaches on October 14, 2025, when Microsoft will stop issuing free updates, increasing vulnerability to cyber threats. Microsoft has introduced the Extended Security Updates (ESU) program, offering security patches until October 13, 2026, at a cost of £22 for individual users and starting at £45 for businesses, with prices doubling in subsequent years. Users can also access ESU benefits through Microsoft Rewards Points or by performing a Windows Backup via OneDrive, which has a 5GB free limit. Research suggests that around 5 million individuals in the UK could be at risk due to continued reliance on Windows 10. The ESU program is available for users with Windows 10 devices running version 22H2.

Winsage

December 23, 2025

The (slow) end for Windows 10

On October 14, 2025, Microsoft retired Windows 10, ending its support for security updates, bug patches, and technical assistance. Users can still operate Windows 10, but the lack of updates raises security concerns, making outdated systems targets for cybercriminals. Businesses using Windows 10 may face compliance risks and reliability issues as new applications and hardware become incompatible. Users with compatible hardware can upgrade to Windows 11, while those unable to upgrade can access Extended Security Updates (ESUs) for a fee, except in the EU where ESUs are free. Alternatives include migrating to Windows 365 Business or installing ChromeOS Flex or Linux on older PCs. Investing in new machines with Windows 11 is recommended for better security and performance.

Tech Optimizer

December 12, 2025

Friday tickets and 6 TB of WAL: a day in the life of a Postgres Professional support engineer

Technical support at Postgres Professional involves both troubleshooting and engineering tasks, requiring deep product knowledge and the ability to replicate issues in test environments. A notable incident involved a client whose pg_wal directory grew to 6 TB due to a checkpoint process failure, which was resolved by disabling the archive_timeout parameter. Clients typically have a strong technical background, but support engineers must also communicate effectively, especially with stressed clients. Essential skills for support engineers include a thorough understanding of Postgres Pro, operating systems, networking, and programming. Opportunities for growth within technical support are abundant, and the future may see AI taking on simpler tasks while complex cases remain for human engineers.

Winsage

November 26, 2025

Do Not Click—This Porn Site Installs Malware On Your Device

Attackers are using malicious emails with links to adult websites to exploit human curiosity and urgency, leading to the installation of harmful malware through deceptive update processes. Acronis has identified these "JackFix" attacks, which use screen hijacking techniques combined with ClickFix methods, presenting victims with fake Windows Update screens that claim to deliver critical security updates. This campaign leverages counterfeit adult websites as phishing mechanisms, increasing psychological pressure on victims to comply with prompts to install updates. The attack takes over the victim's screen and displays a convincing update interface, occurring entirely within the browser. Acronis advises users to avoid accessing adult sites through links in emails or messages and to navigate directly to these sites for safer browsing.

Winsage

November 1, 2025

Microsoft Confirms Free Windows 10 Security Updates — How To Get Them

Windows 10 reached its end-of-support milestone on October 14, leaving approximately 400 million users without software updates, technical support, or security patches. Microsoft announced that users can continue to receive essential security updates for free until October 13, 2026. To continue receiving these updates, users must verify they are running Windows 10, version 22H2, redeem 1,000 Microsoft reward points, or sync their PC settings with OneDrive. Users can enroll in the Extended Security Updates (ESU) program until October 13, 2026, and existing ESU licenses can be used on up to 10 devices.

Winsage

October 19, 2025

Don’t want Windows 11 yet? Here is how to keep updates on Windows 10

Support for Windows 10 officially ends on 14 October 2025, after which Microsoft will stop providing free security updates and patches. The Windows 10 Extended Security Updates (ESU) program allows users to continue receiving critical security updates until 13 October 2026. To qualify for ESU, PCs must run Windows 10, version 22H2, be one of the specified editions (Home, Pro, Pro Education, or Workstations), have the latest updates installed, and be signed in with a Microsoft account that has administrator rights. Enrollment can be done at no cost if settings are synced with a Microsoft account, by redeeming 1,000 Microsoft Rewards points, or through a one-time purchase. Each ESU license covers up to 10 devices linked to the same Microsoft account. If users do not enroll in ESU, their PCs will not receive security updates, increasing vulnerability to threats. Upgrading to Windows 11 is recommended for long-term security, but many older PCs may not meet the necessary hardware requirements. After October 2026, even those enrolled in ESU will lose official security support.

Winsage

October 19, 2025

What should I do with my older PC that can’t run Windows 11?

Windows 10 reached its end of life on October 14, 2025, leaving many computers vulnerable due to the lack of security updates. Microsoft offers the Extended Security Updates (ESU) program, providing essential security patches until October 13, 2026, but without new features or comprehensive support. The ESU license can cover up to 10 eligible home PCs linked to a single Microsoft account. Enrollment options include a free sync option, a rewards points redemption, or a paid option. Alternatively, users can install ChromeOS Flex, a lightweight operating system suitable for older hardware, but this will erase all data on the hard drive. For very old PCs, it may be best to retire the machine, ensuring secure data erasure before recycling or donating. It is critical to avoid leaving unsupported Windows 10 PCs connected to the internet due to increased vulnerability to cyber threats.

Winsage

October 18, 2025

Data Doctors: Is my old Windows 10 computer useless now?

Windows 10 has officially reached its retirement phase as of October 14, and Microsoft will no longer provide free security updates, leaving many PCs vulnerable, especially those without the TPM 2.0 security chip needed for Windows 11. Users can consider three options for continued safety: 1. Extended Security Updates (ESU): This program offers critical security patches for an additional year until October 13, 2026. It covers up to 10 eligible home PCs linked to a single Microsoft account, with enrollment options including a free sync option, redeeming Microsoft Rewards points, or a paid option. 2. Install ChromeOS Flex: This free, lightweight operating system can replace Windows 10, making older PCs function like Chromebooks, which is beneficial for web-based tasks. However, it will erase all data on the hard drive, so backing up is necessary. 3. Retire the PC: For older machines (pre-2010) or those not switching operating systems, securely erasing the hard drive before recycling or donating is recommended. Organizations like Data Doctors collaborate with programs to repurpose or recycle devices. Leaving an unsupported Windows 10 PC connected to the internet poses a significant risk of cyberattacks, making it essential to take action.