troubleshoot Archives

Winsage

November 16, 2025

Install Citrix Workspace on Windows 10 or 11 with One Winget Command

Citrix Workspace can be installed on Windows 10/11 using the Windows Package Manager (Winget) with a single command, significantly simplifying the installation process. The command to install Citrix Workspace is PLACEHOLDERd82422506e45dbee, and for a silent installation, the command is PLACEHOLDER9e60d2b5a15c0a19. Winget is pre-installed on Windows 11 and available for Windows 10 (version 1809 and later). To check if Winget is installed, use the command winget --version. If not installed, Windows 10 users can install it via the Microsoft Store or download it from GitHub. To verify the installation, use PLACEHOLDER22b868ab6c66c0b5. If issues arise, commands such as PLACEHOLDER701c3ab11cb60203 or PLACEHOLDERfe806bd28c6739dc can help troubleshoot. Updating Citrix Workspace can be done with PLACEHOLDERa75655fef5d4711e. For batch deployments, a PowerShell script can be created to automate the installation across multiple machines.

AppWizard

November 14, 2025

Survey reveals you’d rather go hands-on than try to troubleshoot with a remote app

Many Americans seek tech support from family during Thanksgiving gatherings. Remote support apps allow users to connect directly to a relative’s device, making it easier to diagnose and resolve issues. However, the effectiveness of these apps depends on prior setup, and many users are hesitant to invest time in this process. Survey results show that about two-thirds of respondents have acted as troubleshooters, but only 10% use remote support apps as their first choice, and 12% consider them a last resort. Additionally, 36% of participants have convinced others they lack the skills to help. Concerns about setup complexity and potential misuse by scammers contribute to the low adoption of these tools. One reader suggested RustDesk as an alternative to TeamViewer.

Tech Optimizer

November 13, 2025

12 ways to find viruses on your PC for free (and how to remove them)

In cybersecurity, modern viruses operate subtly, making them hard to detect while stealing data. Signs of infection include unfamiliar programs, missing files, erratic browser behavior, frequent error messages, and disabled security settings. If infected, disconnect from the internet, boot into Safe Mode, and run a full scan with Windows Security or trusted antivirus software. To protect your PC, delete temporary files, reset browser settings, uninstall suspicious apps, scan external drives, install updates, change passwords, and avoid suspicious links. For suspicious files, use VirusTotal to check for malware. If problems persist, a complete reinstallation of Windows 11 may be necessary after backing up important files.

AppWizard

November 9, 2025

12 apps I urge non-techies to install on their Android phones

The preinstalled Android apps on smartphones may not meet the needs of all users, especially those who are less tech-savvy. Alternative apps can enhance the smartphone experience. TeamViewer allows remote troubleshooting by connecting to others' devices for assistance. Vivaldi offers a customizable browsing experience with ad-blocking and privacy features, while Microsoft Edge is a good option for Windows users. Google Wallet simplifies mobile payments and serves as a digital wallet for various cards. Nobook is a lightweight alternative to the Facebook app, providing faster load times and a streamlined experience. Bitwarden is a password manager that securely stores passwords with one master password, promoting the use of complex passwords. Google Authenticator provides multi-factor authentication by storing 2FA codes securely. Localsend facilitates large file transfers over Wi-Fi networks. Google Photos offers 15GB of free storage for image backup, and Google Gallery helps manage images easily. Tubular provides an ad-free YouTube experience, while Files by Google simplifies file management with categorization and a secure Safe Folder. Gboard enhances typing efficiency with features like autocomplete and swipe typing.

Winsage

October 30, 2025

Windows event logs are still the most powerful diagnostic tool on your PC

Event Viewer is a built-in diagnostic tool in Windows that logs every event occurring on a PC, helping users troubleshoot performance issues. It categorizes logs into Application, System, Security, and Setup sections, allowing users to focus on relevant categories during troubleshooting. Events are classified as Critical, Error, Warning, and Information, with Critical events indicating potential sources of system crashes. Users can filter logs, research Event IDs, and utilize the Details section for deeper insights. Event Viewer can be paired with Reliability Monitor for a visual overview of system stability. Many third-party diagnostic tools also rely on data from Event Viewer, making it a valuable resource for addressing persistent errors.

Tech Optimizer

October 28, 2025

Optimize and troubleshoot database performance in Amazon Aurora PostgreSQL by analyzing execution plans using CloudWatch Database Insights

Amazon Web Services (AWS) offers monitoring tools for Amazon Relational Database Service (RDS) and Amazon Aurora databases, including Amazon CloudWatch Database Insights, which helps analyze SQL execution plans for troubleshooting and optimizing SQL query performance in Aurora PostgreSQL clusters. The PostgreSQL query optimizer generates multiple execution strategies for SQL queries and selects the most efficient based on cost estimation. A query access plan details the execution strategy, which can be analyzed using the EXPLAIN command. In December 2024, AWS launched CloudWatch Database Insights, supporting Aurora and RDS engines, aimed at helping DevOps engineers, developers, and DBAs identify and resolve database performance issues. The tool has Advanced and Standard modes, with SQL execution plan analysis available in Advanced mode. To analyze SQL execution plans, users can access CloudWatch Database Insights, review performance metrics, and compare execution plans side-by-side. For example, one execution plan may use a sequential scan while another uses an index scan, revealing differences in query performance. When troubleshooting performance degradation, DBAs can compare execution plans over time to identify changes affecting performance. For instance, dropping indexes can lead to suboptimal execution plans and increased query costs. Analyzing execution plans can uncover inefficiencies, such as missing indexes or outdated statistics. For example, a query summarizing customer spending revealed that the work_mem parameter was set too low, causing disk-based sorting instead of in-memory sorting, which degraded performance. Increasing the work_mem parameter improved query execution efficiency. CloudWatch Database Insights simplifies the process of identifying performance bottlenecks and optimizing query performance through visualizations and execution plan comparisons.

Tech Optimizer

October 26, 2025

Do Chromebooks Need Antivirus Software in 2025?

Chromebooks are a cost-effective alternative to traditional laptops, appealing to students and young professionals due to their built-in productivity tools and user-friendly interface. They feature sandboxing technology that enhances resilience against malware, making them suitable for users learning about digital security. Chromebooks do not natively support traditional antivirus software, but users can access Android-based antivirus applications via the Google Play Store. While vulnerabilities in Chromebooks account for less than 1% of reported issues, users should remain vigilant against threats like fake browser extensions, scam Android apps, phishing attempts, and insecure websites. Key security features of Chromebooks include automatic updates, sandboxing, verified boot, data encryption, and recovery options. Misconceptions persist about their security, such as the belief that all apps in Google Play are thoroughly checked and that malware cannot self-install. If a Chromebook is suspected of being compromised, users can uninstall recent extensions, reboot the device, or use the Powerwash feature for a factory reset. Over 4% of U.S. desktop users utilize Chrome OS, and 30 million students and educators worldwide rely on Chromebooks. They are modeled closely on Linux OS and, while immune to traditional viruses, can still be susceptible to malware. Recommended antivirus options for Chromebooks include Norton, Bitdefender, and Avast. With proper care, Chromebooks typically last between five to eight years.

Winsage

October 22, 2025

Windows update breaks USB support in recovery mode

Microsoft's security update KB5066835, released on October 14, 2025, has rendered USB mice and keyboards inoperable within the Windows Recovery Environment (WinRE). This issue affects users of Windows 11 24H2, 25H2, and Windows Server 2025. Bluetooth devices are also unsupported in WinRE due to its minimal driver set. Users can restore USB functionality by booting from a previously created USB recovery drive or by uninstalling the update if their system is still functioning. Microsoft has acknowledged the issue but has not provided a timeline for a fix.

Winsage

October 20, 2025

Windows 11 update takes out USB ports in recovery mode

Microsoft has acknowledged a significant issue affecting users of Windows 11 version 25H2 (2025 Update) after installing security update KB5066835, released on October 14. This bug disrupts the functionality of USB mice and keyboards within the Windows Recovery Environment (WinRE). The malfunction occurs when users access WinRE, which can be triggered by multiple failed startup attempts or manually interrupting the boot process. While USB devices work normally in the Windows environment, they fail in WinRE, complicating troubleshooting efforts. Microsoft is working on a fix, promising a resolution "in the coming days." Additionally, users have reported other issues related to smartcard authentication, failures of the Windows Update Standalone Installer, and difficulties with server-side applications dependent on Internet Information Services (IIS).

Winsage

October 19, 2025

Microsoft Confirms Emergency Update For Millions Of Windows Users

Microsoft's latest mandatory security update for Windows 11, KB5066835, has caused significant disruptions, including inoperable localhost connections and multiple installation failures. Users are experiencing issues with locally hosted applications, and the update has also affected certain Logitech peripherals and mouse and keyboard functionality in the Windows Recovery Environment (WinRE). Microsoft has acknowledged these problems and plans to release an emergency fix within 48 hours. A regression in the kernel-mode HTTP server (HTTP.sys) is responsible for the localhost connectivity issues, particularly impacting Internet Information Services (IIS). Users are advised against seeking online troubleshooting solutions, as they have proven ineffective, and some have found risky temporary workarounds.