troubleshooter Archives

Winsage

May 18, 2025

Microsoft shares official guide for fixing every Windows 11/10 update download/install error

Microsoft has updated its official support article for Windows Update troubleshooting following the launch of Windows 11 24H2. The update includes new recommendations for resolving update-related challenges, such as using the built-in Windows Update Troubleshooter and clearing the Windows Update cache. To use the Windows Update Troubleshooter, users should: 1. Select Start > Settings > Update & Security. 2. Choose Troubleshoot from the left-hand menu, then click on Additional troubleshooters. 3. Select Windows Update under the Get up and running section and click Run the troubleshooter. 4. Follow the on-screen instructions. To clear the Windows Update cache, users should: 1. Press Win + R, type services.msc, and press Enter. 2. Locate the Windows Update service, right-click it, and select Stop. 3. Navigate to C:WindowsSoftwareDistribution and delete all files and folders within this directory. 4. Return to the Services window, right-click Windows Update, and select Start. Microsoft has also provided a list of common update-related error codes and their explanations, including: - 0x800705b4: Update took too long to install or was interrupted. - 0x80240034: Update process is stuck due to an incomplete update or connection issue. - 0x800f0922 or 0x8007000E: Unable to install the update due to insufficient disk space. - 0x800F081F, 0x80073712, or 0x80246007: Corrupted or missing system files or incomplete download. - 0x80070020: Another program or process is blocking the Windows update process. Additional error codes specific to Windows 11 include: - 0x8007000d: Issue with Windows Update files or corruption in the update cache. - 0xC1900101: Incompatible driver causing the update to fail. - 0x80070005: Access Denied error or insufficient permissions to install updates.

Winsage

May 9, 2025

Struggling with the latest Windows 11 update? You aren’t alone

Many users are experiencing issues with Windows 11 following a recent update, including sluggish performance, Wi-Fi connectivity problems, and blue screen errors. To troubleshoot, users should first ensure their PC meets the minimum system requirements for Windows 11, which include: - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor or SoC. - RAM: At least 4 GB. - Storage: 64 GB or more of available storage. - Firmware: UEFI firmware with Secure Boot capability. - TPM: Trusted Platform Module (TPM) version 2.0 must be enabled. - Graphics Card: Compatible with DirectX 12 or later and have a WDDM 2.0 driver. - Display: High definition (720p) display, at least 9 inches diagonally, with 8 bits per color channel. - Internet and Microsoft account: Required for initial setup of Windows 11 Home and for updates and some features on all editions. To resolve issues, users can: 1. Uninstall the latest update via Settings > Update & Security > Windows Update > View update history > Uninstall updates. 2. Run the Windows Update Troubleshooter found in Settings > System > Troubleshoot > Other troubleshooters. 3. Check for driver updates in Device Manager by looking for devices with a yellow exclamation mark. 4. Perform a System Restore through Control Panel > Open System Restore. 5. Use Microsoft's built-in repair tool "Fix problems using Windows Update" found in Settings > System > Recovery. 6. Check for known issues acknowledged by Microsoft. 7. Access advanced startup options by holding down the Shift key while clicking Restart to use Startup Repair or Command Prompt. 8. Reset the PC from the advanced recovery menu, which can reinstall Windows while preserving files or perform a clean reset. Users should back up important files before proceeding with significant troubleshooting steps.

Winsage

April 11, 2025

Windows 11 Update Issues and What To Do About Them

Windows 11 version 24H2 has introduced significant issues, including blue screens of death (BSOD) and device bricking associated with update KB5043145. Users have reported problems such as black screens, corrupted boot sectors, and non-functional system restore points. Businesses are facing complications like failed domain join operations, group policy errors, and stalled WSUS updates. Specific issues include Remote Desktop disconnections after update KB5050094, the removal of the Windows Copilot app in March 2025, blocked BIOS updates for Lenovo ThinkPad users, and gaming performance problems for titles like Star Wars Outlaws and Avatar: Frontiers of Pandora. Microsoft is aware of these issues but is slow to provide solutions. Users are advised to use built-in troubleshooters, roll back problematic updates, pause updates, manually update drivers, and back up their systems before major updates.

Winsage

March 26, 2025

How to Uninstall Problematic Windows Updates Easily: Microsoft Customer Service

Windows updates can enhance performance and security but may also cause issues such as system crashes, compatibility problems, or decreased performance. If these problems occur, uninstalling the problematic update can restore system functionality. To uninstall a Windows update, users can follow these steps: 1. Access Windows Update History: - Open Windows Settings and select Update & Security. - Click on Windows Update and then View update history. 2. Uninstall the Problematic Update: - In the update history, click on Uninstall updates. - Select the problematic update and click Uninstall, then restart the computer. 3. Use Control Panel to Uninstall Updates: - Open Control Panel and click Programs. - Click on View installed updates, select the update, and click Uninstall. 4. Use Safe Mode to Uninstall Updates: - Boot into Safe Mode by navigating to Update & Security > Recovery and selecting Restart now under Advanced startup. - After restarting, follow the previous steps to uninstall the update. 5. Use the Windows Update Troubleshooter: - Open Settings, navigate to Update & Security, and select Troubleshoot. - Click on Additional troubleshooters, select Windows Update, and run the troubleshooter. 6. Use System Restore to Undo Updates: - Access System Restore by searching for Create a restore point. - Follow instructions to select a restore point prior to the problematic update. 7. Prevent Future Problematic Updates: - Pause updates temporarily in Windows Update settings. - Use the Show or Hide Updates tool to block specific updates from installation. For persistent issues, users can contact Microsoft support via phone, live chat, or their support website for further assistance.

Winsage

March 6, 2025

There’s finally a fix for an annoying Microsoft Store bug that’s older than Windows 11

Microsoft has announced four solutions to address the error code 0x80131500, known as the "Try that again" error, which has affected users for over six years. The solutions include: 1. Resetting the Microsoft Store app 2. Checking for updates 3. Running the Microsoft Store troubleshooter (for Windows 10 users) 4. Updating internet TLS settings to ensure TLS 1.2 and TLS 1.3 are enabled while disabling TLS 1.0 and TLS 1.1. The error was first discussed on the r/Windows10 subreddit, where users shared temporary fixes, including resetting the app and creating new local accounts. Microsoft’s recent guidelines aim to help both Windows 11 and Windows 10 users resolve this issue.

Winsage

March 6, 2025

Microsoft finally shares guide to fix a pre-Windows 11 “0x80131500” Store error

Microsoft has updated its support page to address the "0x80131500" error affecting users of its Store application. This error has been a known issue since 2019. The support article provides four solutions: resetting the Microsoft Store app, checking for updates, running the Store troubleshooter (Windows 10 only), and updating internet TLS settings. Specifically, users are advised to ensure that TLS 1.2 and 1.3 are enabled while TLS 1.0 and 1.1 are unchecked. The "0x80131500" error has also been associated with the Windows 10 20H2 update error. Additionally, TLS 1.0 and 1.1 were deprecated in 2023, leading to their disablement in Microsoft 365 products and related APIs.

Winsage

February 26, 2025

One Windows 10 PC Will Not Install Feb 2025 Cumulative Update

A user is experiencing difficulties updating their 32-bit Windows 10 system, which is fully updated as of January 2025 and configured to use Windows Server Update Services (WSUS). The February update fails to install, presenting the error code 0x8007000d. The user has performed various troubleshooting steps, including running chkdsk, DISM, sfc, the Windows Update Troubleshooter, renaming the SoftwareDistribution folder, executing a Windows Update reset script, and attempting manual installations. Despite these efforts, the CBS log indicates errors related to file decompression, and the user has re-downloaded the update files multiple times without success. The computer remains stable and functions well, complicating the troubleshooting process.

Winsage

February 10, 2025

Microsoft Edge tests integrating Copilot into Settings, auto-opening AI on Windows 11

Microsoft is exploring deeper integration of its Copilot feature in Edge, with potential developments including a troubleshooter in the Settings menu and automatic sidebar activation upon browser launch on Windows 10 and 11. An "Ask Copilot" button may also be introduced in the Settings app for user assistance. References suggest Copilot could activate with new tabs or browser launches. Additionally, Edge has launched an AI-driven "Scareware Blocker" in version 133 for Windows 11 to protect users from online scams by blocking harmful sites in real-time. This feature is expected to improve over time and complements Microsoft Defender SmartScreen Protection.