troubleshooters Archives

AppWizard

November 14, 2025

Survey reveals you’d rather go hands-on than try to troubleshoot with a remote app

Many Americans seek tech support from family during Thanksgiving gatherings. Remote support apps allow users to connect directly to a relative’s device, making it easier to diagnose and resolve issues. However, the effectiveness of these apps depends on prior setup, and many users are hesitant to invest time in this process. Survey results show that about two-thirds of respondents have acted as troubleshooters, but only 10% use remote support apps as their first choice, and 12% consider them a last resort. Additionally, 36% of participants have convinced others they lack the skills to help. Concerns about setup complexity and potential misuse by scammers contribute to the low adoption of these tools. One reader suggested RustDesk as an alternative to TeamViewer.

Winsage

August 4, 2025

Windows 11 can’t find your printer? The instant solution!

Windows 11 may fail to recognize a printer even when it is powered on and ready. This issue can occur after system updates, restarts, or when switching to a new device. To resolve it, follow these steps: 1. Ensure all connections are secure, including checking for a loose USB cable, a powered-off WLAN printer, and the correct network connection for wireless printers. Restarting both the printer and PC may help. 2. If the printer is not recognized, manually add it by going to Settings > Bluetooth & devices > Printers & Scanners and selecting Add device. If it still doesn't appear, use the "The desired printer is not listed" option to start the setup wizard. 3. Update the printer drivers by visiting the manufacturer's website to download the latest software compatible with Windows 11 for your printer model. 4. If these steps do not resolve the issue, use the built-in repair tool by going to Settings > System > Troubleshooting > Other troubleshooters and selecting the Printers troubleshooter. If problems persist, consider the possibility that the printer itself may be faulty or outdated.

Winsage

August 3, 2025

Fix: “Failed to Update the System Registry” Error in Windows 10/11

The error message “Failed to update the system registry. Please try using REGEDIT” indicates issues with the Windows Registry, which stores system settings and application information. This error often arises when running older programs on newer Windows versions due to factors such as lack of administrative permissions, incompatibility with current Windows versions, or interference from antivirus software. To resolve this error, users can take several steps: 1. Run the program as an administrator by right-clicking the application and selecting “Run as administrator,” or by setting this option permanently in the program's properties under the Compatibility tab. 2. Use the Program Compatibility Troubleshooter, accessible through the Control Panel on Windows 10 or through Settings on Windows 11, to adjust settings for older programs. 3. Whitelist the program in antivirus settings to prevent it from blocking necessary registry modifications. 4. Reinstall the program with administrator rights by right-clicking the installer and selecting “Run as administrator.”

Winsage

May 18, 2025

Microsoft shares official guide for fixing every Windows 11/10 update download/install error

Microsoft has updated its official support article for Windows Update troubleshooting following the launch of Windows 11 24H2. The update includes new recommendations for resolving update-related challenges, such as using the built-in Windows Update Troubleshooter and clearing the Windows Update cache. To use the Windows Update Troubleshooter, users should: 1. Select Start > Settings > Update & Security. 2. Choose Troubleshoot from the left-hand menu, then click on Additional troubleshooters. 3. Select Windows Update under the Get up and running section and click Run the troubleshooter. 4. Follow the on-screen instructions. To clear the Windows Update cache, users should: 1. Press Win + R, type services.msc, and press Enter. 2. Locate the Windows Update service, right-click it, and select Stop. 3. Navigate to C:WindowsSoftwareDistribution and delete all files and folders within this directory. 4. Return to the Services window, right-click Windows Update, and select Start. Microsoft has also provided a list of common update-related error codes and their explanations, including: - 0x800705b4: Update took too long to install or was interrupted. - 0x80240034: Update process is stuck due to an incomplete update or connection issue. - 0x800f0922 or 0x8007000E: Unable to install the update due to insufficient disk space. - 0x800F081F, 0x80073712, or 0x80246007: Corrupted or missing system files or incomplete download. - 0x80070020: Another program or process is blocking the Windows update process. Additional error codes specific to Windows 11 include: - 0x8007000d: Issue with Windows Update files or corruption in the update cache. - 0xC1900101: Incompatible driver causing the update to fail. - 0x80070005: Access Denied error or insufficient permissions to install updates.

Winsage

May 9, 2025

Struggling with the latest Windows 11 update? You aren’t alone

Many users are experiencing issues with Windows 11 following a recent update, including sluggish performance, Wi-Fi connectivity problems, and blue screen errors. To troubleshoot, users should first ensure their PC meets the minimum system requirements for Windows 11, which include: - Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor or SoC. - RAM: At least 4 GB. - Storage: 64 GB or more of available storage. - Firmware: UEFI firmware with Secure Boot capability. - TPM: Trusted Platform Module (TPM) version 2.0 must be enabled. - Graphics Card: Compatible with DirectX 12 or later and have a WDDM 2.0 driver. - Display: High definition (720p) display, at least 9 inches diagonally, with 8 bits per color channel. - Internet and Microsoft account: Required for initial setup of Windows 11 Home and for updates and some features on all editions. To resolve issues, users can: 1. Uninstall the latest update via Settings > Update & Security > Windows Update > View update history > Uninstall updates. 2. Run the Windows Update Troubleshooter found in Settings > System > Troubleshoot > Other troubleshooters. 3. Check for driver updates in Device Manager by looking for devices with a yellow exclamation mark. 4. Perform a System Restore through Control Panel > Open System Restore. 5. Use Microsoft's built-in repair tool "Fix problems using Windows Update" found in Settings > System > Recovery. 6. Check for known issues acknowledged by Microsoft. 7. Access advanced startup options by holding down the Shift key while clicking Restart to use Startup Repair or Command Prompt. 8. Reset the PC from the advanced recovery menu, which can reinstall Windows while preserving files or perform a clean reset. Users should back up important files before proceeding with significant troubleshooting steps.

Winsage

May 7, 2025

An AI-driven ‘Fix it’ button is just what Windows needs

Microsoft is introducing a branding transformation with new Windows AI features in the latest Surface Laptop and Surface Pro, focusing on user experience enhancement through an advanced NPU in Copilot+ PCs. A key feature is the "agentic AI" in the Windows 11 Settings menu, which can autonomously research, troubleshoot, and resolve PC issues. For example, it can adjust screen brightness or text size based on user needs. The system includes a "Fix it" button that offers solutions for common problems, such as activating dark mode to reduce eye strain. This AI-driven approach aims to improve user satisfaction by providing straightforward solutions to specific issues.

Winsage

April 11, 2025

Windows 11 Update Issues and What To Do About Them

Windows 11 version 24H2 has introduced significant issues, including blue screens of death (BSOD) and device bricking associated with update KB5043145. Users have reported problems such as black screens, corrupted boot sectors, and non-functional system restore points. Businesses are facing complications like failed domain join operations, group policy errors, and stalled WSUS updates. Specific issues include Remote Desktop disconnections after update KB5050094, the removal of the Windows Copilot app in March 2025, blocked BIOS updates for Lenovo ThinkPad users, and gaming performance problems for titles like Star Wars Outlaws and Avatar: Frontiers of Pandora. Microsoft is aware of these issues but is slow to provide solutions. Users are advised to use built-in troubleshooters, roll back problematic updates, pause updates, manually update drivers, and back up their systems before major updates.

Winsage

March 28, 2025

The Windows 11 Beta introduces a tool that (hopefully) auto-fixes problems

Microsoft has introduced a "quick machine recovery" tool in the Windows 11 beta to address boot issues. This tool automatically detects and applies fixes from the Windows Recovery Environment (WinRE) to minimize downtime and manual intervention. When a critical boot failure occurs, the device enters WinRE, connects to the network, and sends diagnostic data to Microsoft for targeted remediations via Windows Update. This feature is enabled by default for home users. Additionally, the update includes enhancements to accessibility features, such as a logging function for the Narrator tool, allowing users to track spoken text and easily add it to the clipboard.

Winsage

March 26, 2025

How to Uninstall Problematic Windows Updates Easily: Microsoft Customer Service

Windows updates can enhance performance and security but may also cause issues such as system crashes, compatibility problems, or decreased performance. If these problems occur, uninstalling the problematic update can restore system functionality. To uninstall a Windows update, users can follow these steps: 1. Access Windows Update History: - Open Windows Settings and select Update & Security. - Click on Windows Update and then View update history. 2. Uninstall the Problematic Update: - In the update history, click on Uninstall updates. - Select the problematic update and click Uninstall, then restart the computer. 3. Use Control Panel to Uninstall Updates: - Open Control Panel and click Programs. - Click on View installed updates, select the update, and click Uninstall. 4. Use Safe Mode to Uninstall Updates: - Boot into Safe Mode by navigating to Update & Security > Recovery and selecting Restart now under Advanced startup. - After restarting, follow the previous steps to uninstall the update. 5. Use the Windows Update Troubleshooter: - Open Settings, navigate to Update & Security, and select Troubleshoot. - Click on Additional troubleshooters, select Windows Update, and run the troubleshooter. 6. Use System Restore to Undo Updates: - Access System Restore by searching for Create a restore point. - Follow instructions to select a restore point prior to the problematic update. 7. Prevent Future Problematic Updates: - Pause updates temporarily in Windows Update settings. - Use the Show or Hide Updates tool to block specific updates from installation. For persistent issues, users can contact Microsoft support via phone, live chat, or their support website for further assistance.

Winsage

March 13, 2025

Releasing Windows 10 Build 19045.5674 to the Release Preview Channel

The Windows Insider Program Team has released an update for Windows 10, specifically the Windows 10 22H2 Build 19045.5674 (KB5053643), available in the Release Preview Channel for version 22H2. Key features and improvements include: - Introduction of Noto CJK fonts for enhanced linguistic capabilities. - Updates to Country and Operator Settings Asset (COSA) profiles for better mobile connectivity. - Fix for thumbnail crashes in File Explorer. - Secure storage of temporary files in “C:WindowsSystemTemp” to reduce unauthorized access risks. - Resolution of issues with Get-Help troubleshooters in Remote Desktop sessions. - Enhanced support for Windows Search within the European Economic Area (EEA). - Fix for printers using Independent Hardware Vendor (IHV) drivers that output incorrect text.