troubleshooting Archives

Winsage

May 16, 2025

How to get started with Semantic Indexing on Windows 11

Semantic Indexing is an AI-driven feature in Windows 11 that enhances search functionality using Natural Language Processing (NLP) to interpret the context and intent behind search queries. It allows users to search for files, settings, and content using conversational language rather than exact keywords. Semantic Indexing is integrated into various components of Windows 11, including File Explorer, the Start menu, and the Taskbar search box. It requires a Neural Processing Unit (NPU) and is available on Copilot+ PCs starting with the May 2025 security update. Users can verify its activation by checking for specific AI components in the settings. The feature supports various file formats such as images and documents and is compatible with several languages, including English and Spanish. The rollout of these enhancements will occur gradually.

Winsage

May 16, 2025

Microsoft confirms May Windows 10 updates trigger BitLocker recovery

Microsoft has acknowledged an issue affecting some Windows 10 and Windows 10 Enterprise LTSC 2021 systems after the installation of the May 2025 security update (KB5058379), causing devices to boot into BitLocker recovery mode. This problem arises when the update leads to multiple startup failures, preventing the system from initiating Automatic Repair without the recovery key. Users experiencing this issue may see LSASS errors and the 0x800F0845 error code in the Windows Event Viewer. Reports indicate that various devices from manufacturers like Lenovo, Dell, and HP are affected. Microsoft suggests troubleshooting steps such as disabling Intel Trusted Execution Technology, Secure Boot, Virtualization Technologies, or Firmware Protection. This is not the first occurrence of such issues, as similar problems were reported after previous updates in August 2024 and August 2022.

Winsage

May 15, 2025

This hidden Windows 11 feature lets you force an emergency restart — how it works and where to find it

Windows 11 includes an emergency restart feature that serves as a safer alternative to forcefully pressing the power button when a PC is unresponsive, reducing the risk of file corruption and system instability. For installing Windows 11 on unsupported PCs, users should assess hardware compatibility, utilize workarounds, back up data, explore community forums, stay updated on patches, consider hardware upgrades, and familiarize themselves with new features. To enhance security, users should enable two-factor authentication, regularly update software, use strong passwords, install antivirus software, be cautious with email attachments, back up data, and educate themselves about phishing scams.

Winsage

May 14, 2025

Microsoft extends Windows 10 support, but only for Microsoft 365 users

Microsoft's support deadline for Windows 10 is set for October 14, 2025. Users of Microsoft 365 Apps (Word, PowerPoint, Excel, Outlook) will receive security updates until October 10, 2028, even after Windows 10's expiration. An active Microsoft 365 license is required for this extended support. If users experience issues on Windows 10, Microsoft may not provide resolutions if the problems do not occur on Windows 11, and users cannot log bugs related to Windows 10.

Winsage

May 14, 2025

Windows 10 and Microsoft 365 support deadlines changed? This story just won’t die

Support for Windows 10 will end on October 14, 2025. After this date, Microsoft 365 Apps will continue to function on Windows 10 devices, but Microsoft recommends upgrading to Windows 11 to avoid potential performance issues. Microsoft will provide security updates for Microsoft 365 Apps on Windows 10 for three years after the end of support, ending on October 10, 2028. However, Microsoft will not test new releases on Windows 10 after the end-of-support date. Support for Microsoft 365 Apps on Windows 10 will have limitations, including advising upgrades to Windows 11 for issues that do not occur on Windows 11, limited troubleshooting assistance for customers unable to upgrade, and no option to log bugs or request additional updates. These support options do not apply to consumers using the Personal and Family editions of Microsoft 365.

Winsage

May 13, 2025

Windows 10 M365 apps to get security fixes into 2028

Microsoft will provide security updates for Windows 10 users until October 10, 2028, despite the end of official support on October 14, 2025. Microsoft 365 subscribers on Windows 10 will continue to receive security patches for applications like Word and Excel, but support will be limited to troubleshooting for those unable to upgrade to Windows 11. If issues arise that are exclusive to Microsoft 365 apps on Windows 10 and do not occur on Windows 11, users will be encouraged to upgrade. Transitioning to Windows 11 has faced resistance due to hardware requirements, particularly affecting users of older Surface devices. As of now, Windows 10 holds a 53 percent global desktop market share, while Windows 11 has 44 percent.

Tech Optimizer

May 13, 2025

Best antivirus software 2025, tried and tested

Antivirus software has been essential for PC users for two decades, with advertisements emphasizing its importance. Windows 11 includes built-in security features, but many users prefer third-party antivirus solutions for quicker updates and additional benefits. User behavior significantly impacts computer security, and it is recommended to avoid links from unfamiliar email senders and not to reuse passwords. A comprehensive evaluation of antivirus applications involved testing on a Windows 11 PC using simulated virus attacks. The testing included scanning the SSD and consulting independent security testing laboratories. The best antivirus software for 2025 includes BitDefender Total Security as the best overall, Avira Free as the best free option, Malwarebytes Plus for the best VPN bundle, and Sophos Home Premium for protecting multiple devices.

Winsage

May 12, 2025

Microsoft Releases Detailed Guide to Fix Windows Blue Screen Errors

Microsoft has released an official guide to address the Blue Screen of Death (BSOD) issues in Windows 11 and Windows 10, updated on May 11, 2025, following a significant global outage in July 2024 caused by a problematic CrowdStrike update. The guide categorizes troubleshooting into basic and advanced steps, highlighting common error codes like PAGEFAULTINNONPAGEDAREA (0x00000050). Approximately 75% of stop errors are attributed to faulty drivers, making driver verification essential. Basic troubleshooting includes removing recently added hardware, booting into Safe Mode, checking Device Manager for problematic components, ensuring 10-15% free disk space, installing the latest Windows Updates, and using System Restore. Advanced troubleshooting involves using Event Viewer, running Windows Memory Diagnostics, and analyzing memory dumps with WinDbg. The guide emphasizes the resource-intensive nature of Driver Verifier and suggests testing suspicious drivers in smaller groups. It also includes hardware-specific troubleshooting tips, such as checking for overheating components and performing disk diagnostics with the “chkdsk” command.

Winsage

May 11, 2025

Microsoft Confirms New Free Update Deadline For Windows Users

Microsoft has extended support for Microsoft 365 applications on Windows 10 until October 10, 2028, providing an additional three years of security updates. This change comes after the company had previously announced that support would end on October 14, 2025. The extension aims to assist the 240 million Windows 10 users who cannot upgrade to Windows 11 due to hardware limitations, allowing them to transition without immediate pressure to purchase new hardware. Microsoft has stated that while they will provide troubleshooting assistance for issues with Microsoft 365 apps on Windows 10, users are encouraged to upgrade to Windows 11 for optimal performance and reliability.

AppWizard

May 10, 2025

What to do if Steam games won’t launch

Steam, the most popular gaming platform on PC, sometimes experiences issues where games do not launch. To address this, users should check that their PC meets the game's minimum requirements, ensure the operating system and graphics drivers are updated, verify the integrity of game files through Steam, relocate games to the primary drive if necessary, and manage background applications that may cause conflicts. Additionally, installing specific Visual C++ redistributables from the game’s folder can resolve startup crashes. If problems persist, uninstalling and reinstalling Steam after cleaning the Windows registry may be necessary.