troubleshooting methods Archives

AppWizard

January 21, 2026

Firefox looking into Android bug sending users back a page

Many Firefox users on Android are experiencing a glitch where the browser unexpectedly navigates back to the previous page while reading, often returning them to Google search results. This issue occurs after a page has fully loaded, with users reporting it happens approximately 50% to 70% of the time. The bug can cause Firefox to jump back two or three pages, disrupting browsing history. Standard troubleshooting methods have not resolved the issue, which appears linked to clicking links from Google search results. Mozilla's mobile engineering team is aware of the problem and is tracking it through a bug report on Bugzilla. Initial tests by Mozilla's Quality Assurance team did not replicate the issue, but many affected users are on Samsung Galaxy phones with Android 16 and One UI 8.0. The problem coincides with recent updates to Firefox, and users have found a temporary workaround by opening links in new tabs. Mozilla is encouraging users to test Firefox Nightly and Beta versions and is collecting logs from affected devices to investigate further.

Winsage

January 18, 2026

Windows 11 KB5074109 issues: black screen, freezes Outlook POP, breaks Azure Virtual Desktop, LocalizedResourceName (desktop.ini)

Windows 11 KB5074109 has caused several issues for users, particularly those with Nvidia GPUs, including black screens, Outlook freezing with POP accounts, and problems with File Explorer's desktop.ini settings. Users have reported random black screens and desktop freezes after installing the update, with some finding temporary relief by changing their monitor's DisplayPort mode. Outlook Classic has been problematic, remaining active in the background and freezing shortly after opening, prompting users to terminate the process in Task Manager or uninstall the update. Additionally, the update disrupts Azure Virtual Desktop functionality, leading to sign-in failures and connection issues. Microsoft has acknowledged these problems and is investigating solutions, including a Known Issue Rollback for AVD. The update also breaks the LocalizedResourceName directive in File Explorer, preventing folder name customization. Users can uninstall the update through Settings, but this may expose them to security vulnerabilities.

AppWizard

December 1, 2025

Users report ‘AR Drawing’ ad freezing YouTube Android app

YouTube users are experiencing issues with an advertisement for the "AR Drawing" app by Hypernova Limited, which fails to load and forces viewers to exit and restart their videos. Complaints have surged, particularly on Reddit, with users reporting the ad reappearing frequently and buffering indefinitely. This problem primarily affects Android users and is not indicative of a broader issue with YouTube's ad system. Users have tried clearing their cache and restarting devices without success, and YouTube has not yet acknowledged the problem. The app is still in development and promotes early access for feedback.

AppWizard

November 25, 2025

Android users report Reddit app won’t save their settings after latest update

Reddit's Android app is experiencing a significant bug that resets user preferences each time the app is closed and reopened, leading to widespread user complaints. Users report that their online status reverts to "active" despite attempts to change it, and the "show mature content" toggle also malfunctions. Nearly all user preferences, including theme settings, text size, and privacy settings, are being reset. The issues appear to be specific to Android devices, with users from various models reporting the problem. Standard troubleshooting methods, such as clearing the app cache and reinstalling the app, have not resolved the issue. Reddit has not officially acknowledged the bug, but it may have been introduced by a recent app update.

BetaBeacon

November 25, 2025

Roblox “Security Threat Detected” error crashes games on Android

Android users are experiencing frustrating crashes while playing Roblox, with a puzzling error message causing confusion. The issue seems to be affecting a wide range of Android brands and models, including Samsung, Lenovo, Xiaomi, Huawei, Amazon Fire, and Google Pixel devices. The crashes started around November 22-24, possibly linked to a recent app update. Users have tried various troubleshooting methods without success and some have resorted to downgrading to an older Roblox version. Speculation suggests that Roblox's anti-cheat system may be mistakenly flagging legitimate devices as security threats. The company has not publicly addressed the issue, but users are encouraged to try installing an older APK file as a temporary workaround.

AppWizard

November 24, 2025

Looks like OnePlus phones and smartwatches are experiencing some bad weather

Many OnePlus smartphone and smartwatch users are experiencing issues with the native weather application, which is displaying outdated or no weather data. Reports indicate that this problem affects a range of devices, including the OnePlus 15 and OnePlus 13. Some users in Europe and India have noted that their weather app is still functioning, suggesting the issue may be device or region-specific. The problems may be linked to Oxygen OS 16, but users on older versions (Oxygen OS 15 and 14) are also facing similar issues. Additionally, OnePlus Watch 3 users are encountering errors like "location not found" and "network error." Despite attempts to resolve the issues through various troubleshooting methods, users have had no success. The built-in weather app is critical for many users, and the ongoing issues are likely to prompt a software update or server fix from OnePlus.

AppWizard

October 23, 2025

Spotify confirms Android app freezing issue; here’s how you can avoid it – The Times of India

Spotify has acknowledged an issue with its Android app affecting users on Samsung and Google Pixel devices, where the app freezes and crashes when connected to certain Wi-Fi networks, but not when using mobile data. This problem has been reported for nearly two weeks, and users have found that playback resumes when Wi-Fi is disabled or when switching networks. The issue may be related to specific routers or network configurations, possibly influenced by Chromecast-ready devices on the same network. Standard troubleshooting methods have not resolved the issue, and no timeline for a fix has been provided. Users are advised to switch to mobile data or disable Wi-Fi while streaming, or to roll back to an earlier version of the app.

AppWizard

October 23, 2025

Spotify on Android freezing and crashing? You’re not alone, and here’s what you can do

Many Android users, particularly those with Samsung and Google Pixel phones, are experiencing issues with the Spotify app freezing or crashing when connected to specific Wi-Fi networks, while it works fine on mobile data. The problem has been reported for about two weeks, and Spotify is investigating but has not provided a timeline for a fix. Users have suggested potential workarounds, such as switching to mobile data, disabling Wi-Fi, or rolling back to an earlier app version.

AppWizard

October 13, 2025

Pixel 10 users say apps are crashing constantly after the latest update

Pixel 10 users are experiencing widespread app crashes following the October 2025 update, with applications freezing or displaying "not responding" errors. The issue is linked to conflicts between Google Play Services and the latest Android update. Some users have found temporary relief by uninstalling updates for Play Services and the Play Store, but the crashes often return. This problem primarily affects Pixel 10 devices, while some Pixel 9 users have reported similar issues. Google has not yet acknowledged the problem, and it may be advisable for users to delay the update until a resolution is provided.

AppWizard

October 3, 2025

Instagram app crashing within seconds of opening on Android for many

Android users are experiencing significant issues with the Instagram app, which is undergoing a severe performance crisis. Users report that the app frequently crashes upon launch, often displaying a "Something went wrong with Instagram" error message. This problem predominantly affects Android devices, and some users believe a recent update to version 15 may have triggered the crashes. Additionally, some users have noticed that their photo grid has disappeared, showing a "no posts yet" message despite content being visible on the web version. Standard troubleshooting methods, such as clearing the cache and reinstalling the app, have not resolved the issues. Instagram has not yet responded to the situation, and users are considering installing older APK files as a temporary solution.